Kipling Ace Hardware

This store has always had the highest level of customer service. I have been in there a few times needing some obscure parts, and they go above and beyond trying to help me to get what I need. Recently I purchased a Traeger smoker/​grill from them, and the manager worked with me to make sure I ended up with the grill that met my needs. He immediately got in touch with the local Traeger warehouse, picked it up from them that day, and Ace actually put the grill together for me because they knew I was a little intimidated by the assembly part :). Dominic (the manager) and his employee delivered it to my door that night with only a minimal charge. I was totally excited and grateful. This has been the level of excellent customer service I experience each time I am in that store.

They will not price match. Higher prices than other hardware stores and I get more help from Lowes and Home Depot. I was told by an associate to buy the paint at Lowes. I will not shop at this store again. I am an ACE rewards member but I will shop at another ACE.

I have been shopping at this Ace Hardware for about 8 years. The employees are always friendly and they always offer assistance.
Recently I had been in the store on a few different occasions. I was looking at a certain lawn & garden item. Colin, an employee, assisted me a few times when I came in. He was always helpful and a few times, when he wasn’t with a customer, he greeted me as I walked by.
This store has good Customer Service and I appreciate the friendliness and helpfulness that they give.
Thank You
Kim