McDonalds

Possibly the worst service imaginable. Ordered an English muffin thru the drive thru at 708p — told to park and they would bring it out to me. I waited 10 min and decided to go inside. The guy behind the counter helped a Customer. Someone brought over a bag to run outside. He then helped 3 more customers while my food sat there. Then he started to go outside. I asked what it was and he said hot and spicy. Then I asked for a manager who looked at me with a blank stare and asked if I wanted my money back. I said no just my food and left. NEVER AGAIN AT THIS LOCATION!!!

Micky D’s. Bleh. But I was hungry and it was right there in rush hour and I was thirsty and it’s quite a pretty convenient location. The Asian salads are okay and fairly healthy probably. But then nothing but sugar-​filled fountain drinks. Bleh. Only saw one fly so that’s not bad I guess. Order taker was friendly.

Soft serve attack can come anytime. This particular attack came when I was in Denver. I saw it as an opportunity to add/​refresh my list of McDonald’s that I called «Piled High or Not»
So. The staff here are actually awake. Polite. My usual encounter is always the drive thru.
The soft serve report? Not piled high :(

The employees here are always wonderful. Everyone likes to get an inexpensive breakfast on the way to work so I stop by this McDonalds on Santa Fe Drive. Obviously it is not gourmet food but I love the breakfast menu and the people that work there.

Horrible place with horrible workers, they will charge you for cheese but not put it on the sandwich. Also rude attitudes and no customer service at all. I get it you make minimum wage but it’s really a job for teens anyway and your a grown person with a job that a high school kid should have but you shouldn’t take it out on other people and their food.

This mcdonalds was more pricey than others. Clean both inside and out. Service was abit snippy and there was very little customers at dinner time. Who ever built the street entrance was wanting people to get in accidents.

Sweet tea wasn’t sweet enough. And they tried to charge me 5 cents for an extra barbecue sauce. Seriously? Good thing I’m only here for work and won’t have to come back.

Make sure you check your order. It has never been right. NOT ONCE.

It is a fast food restaurant. It’s usually full of patrons and that make a decent egg mcmuffin.

This is a case of ZERO stars, for sure.
I’m not a huge fast food fan. Sometimes, road trippin’ and whatnot, it’s a necessity. So. Here we go.
We hit the drive-​through at about 2:30 pm. Hardly high-​traffic time.
I paid for my food and was told to go wait for the food to be ready. Approximately 10 minutes passed, so I naturally went inside for a refund. I passed the drive through operator (Male, 20’s, dark spiky hair, moustache, Looked like Borat) on my way in. I said «It’s too late, I want a refund» He proceeded to storm behind the counter, throw my food on the back counter, and walk behind the wall of the drive through operator’s area without a word or apology to me. I had to verbally call to and flag down (waving arms and all) whom I presume was the store manager based on her attire (Pink sweater vest type top with collar shirt). She had a blank look on her face, (Who, Me?) and begrudgingly came forward. (Since there were NO other employees at the counter.)
I told her I wanted a refund and she took my receipt. She then proceeded to ask me THREE TIMES what I wanted, each time pretending she did not understand the word «REFUND» As in:
Me: «I want a refund»
Squeaky Blank «Ooh It’s Shiny» Voice: «I’m sorry. Can you just tell me what you want?» *Blink, Blink*
Me: «I. Want. A. REFUND.»
–«Oh, I’m Sorry. But can you tell me what you want?» *Blink*
Me: «I WANT A FREAKING REFUND, YOU MORON!»
…at which point, I left. I looked back. She was still vaguely staring off into space.
I called McDonald’s Corporate offices. 4 times. Because the first time, after being put on hold for 9 minutes, I was immediately transferred to their POST-​PHONE CALL SURVEY. This happened twice, and I had to speak to 2 different people and one supervisor to be told that refunds have to be handled by the REGIONAL OFFICE.
So I called the REGIONAL OFFICE. 90 minutes later. Because this has taken Ninety Minutes. They tell me (after a 20 minute conversation) that refunds have to be handled by the MANAGER. I nicely explain that if they had been listening, they’d realize it was the MANAGER who refused the refund. «Ohhh, well I meant the MANAGER who is the OWNER, not the, Like, STORE MANAGER».
Sigh.
Okay, so I call the «Owner’s Franchise Office»
Yeah, that’s his home phone number. As in «Hi! You’ve Reached Jim and Cindy. Oh, and I also own a McDonald’s, so go on ahead and leave a message about that, too!»
SIGH.
I do get a callback. The NEXT DAY. To inform me that REFUNDS CAN ONLY BE PROCESSED ON THE DAY OF THE TRANSACTION.
Well GEE, I was ON THE PHONE WITH McDONALD’S FOR 4 HOURS YESTERDAY. YA THINK SOMEONE MIGHT HAVE MENTIONED THAT?
SIGH.
I was offered «Gift Certificates» and told him I’d accept only for triple the amount of the original transaction.
Hey — At least I got some stocking stuffers out of the deal. And even more encouragement to AVOID McDONALD’S like the plague, since it’s not only the poor quality of their «food» (Seriously? Their slogan is «We don’t HAVE to use 100% Beef… But We Do!» Uhhh, yeah. NOT!)
But also firsthand knowledge of their lacking customer service, from the counter staff to their Corporate Office and everywhere in between.
Skip It. It’s Bad For You Anyway.