i did not get a clock repaired so i have no idea whether some of the 1 star reviews are true. i do know that while i was in the store having Nile inspect my grandfather clock he knew what he was talking about. also the store was fairly busy and a few customers picked up clocks that had been repaired. personally, if i go back to having a vintage clock this is where i would get it repaired.
Bob G.
Évaluation du lieu : 1 Livermore, CA
Nile is a total flake! He never returns calls. Makes hollow promises on completion dates. He is real nice on the phone and in person but he fails to deliver on his stated time. I took a cuckoo clock to him in early December and finally get it back in February when originally he stated he would return it before Xmas. He gave excuses about illness which were acceptable and understandable. When he returned the clock still had problems. I returned to have him fix the problem and still have issues with the clock. Sadly I gave him another clock to repair in early February and asked for a delivery date. He said a month. Called him last week and he said a week. Called yesterday and he said another week, and then got defensive when I told him he has said the same a week previously. I just want my clocks back in working condition and no excuses. I recommend going elsewhere for any clock repair! Nice little shop to buy stuff in. I wish the place did repairs in a complete fashion and timely manner.
Brenda T.
Évaluation du lieu : 1 Livermore, CA
Unfortunately the proprietor of this business has no customer service skills and comes up with lies and excuses. We took our cuckoo clock in for repair in 2012(yes three years ago!). It was a family heirloom, quite old, passed down from an aunt who lived to be 107 years old. My kids threw a frisbee at it, so it had to be repaired. Upon a recommendation, we took it to this shop. He quoted us a price, for repair and said it would only take six weeks. We have literally been coming to his shop to ask about for three years, almost weekly. He says he is almost done. Today, he informed us that without the receipt he didn’t know what we were talking about. So I called his bluff, called home and got the invoice number. I gave him that information. He took about 20 minutes in the back, came back out, and told us his«student» must have misplaced it in the box. I think, this being an antique(and of course I have no proof) that he fixed it and sold it himself. The clock was worth quite a bit of money(we’re talking at least a couple of thousand). I’m upset, my husband is upset, because every week he told my husband he was still working on it, and to check back in a couple of weeks. We have done this, each and every time. Now he tells us he will check with his«student’ to see where they misplaced it. I don’t think there’s a student. I think he sold our antique clock and I’m disheartened that someone would lie and tell us misinformation. We trusted him. Never again. How does he even stay in business with customer service like this?
Celeste S.
Évaluation du lieu : 1 Pleasanton, CA
Beware! Really. Initially a nice enough guy, the owner/Nile turned out to be a HUGE flake who can’t be bothered to call you back. When I finally did get a hold of him, he had nothing but defensive excuses as to why he could not perform the work or return any of my calls. Hearing his excuses truly reminded me of talking to a teenager who fails to accept any level of responsibility(I should know. I have two). Wow. I dropped off a small electric Seth mantle clock in November 2014 with hopes of getting it back by Christmas or at least the end of the year. Literally, 5 months(yes, MONTHS) and 5 phone calls later(3 messages left and 2 uncomfortably awkward, difficult conversations when I actually got a hold of him), still nothing! Thank God the clock had no sentimental or real monetary value. I was so frustrated, pissed off, and disgusted, I ended up not going back to retrieve it. It sincerely boggles my mind how he stays in business with this level of atrocious customer service. Don’t believe me? Check out a couple of his ‘hidden’ Unilocal!reviews. I definitely should have before I went to him for repair services. While his shop is cute with some really cool antiques, I wouldn’t recommend this place for clock repair to Osama bin Laden, let alone a friend or family member.
Megan M.
Évaluation du lieu : 4 Danville, CA
This is such a cool little store! I was going to Quickly’s with a friend and we saw this store with clocks and antiques in the window and decided to check it out. I have always loved antique stores and going into them always makes me feel nostalgic because my mom used to take me to them all the time when I was little(and no, to my knowledge, I never broke anything). It’s a bit cluttered and doesn’t appear to be very well organized but that’s part of the charm of these old places. The shopping experience becomes a treasure hunt. Mostly they have clocks but there are also figurines, some vintage coffee machines, old time radios, advertising plates from the 30s, 40s, and 50s, what looked like dollhouse furniture, some padded daïs, and more. I am definitely coming back here when I get my own place. They have those adorable kitschy cat clocks with the moving tail and eyes and I love vintage ads. :) The man who owns this store is very helpful. I liked how he wasn’t condescending and didn’t treat us badly just because we weren’t buying. I think he owns the store with his wife and he called her to ask about a piece. It was very sweet. He seems like a delightful person, and this is a delightful little store.
Carol K.
Évaluation du lieu : 5 Livermore, CA
What a great place! Nile Godfrey, the owner I believe, is wonderful. We stopped in out of curiosity and this place is fascinating. Nile has a great story behind every clock. There is even one in there from 1840! We asked about a small pocket watch that he is going to repair for a friend and then spend then next hour or so wandering and talking. Great shop, great guy.