Doubletree by Hilton Hotel

Such poor quality for a Hilton. Pool and pool area so dirty we would not enter the pool. Towels from day before were left on lounge chairs. Would have been simple for staff to pick up old towels, hose down the patio area and turn on the pool filter. The carpet in the halls and elevators needed vacuuming, another simple thing. Ice machines were broken and staff directed me to wrong floor where they thought there was a working ice machine. Would’ve been nice to have small fridge in the room. Overpriced and dirty. Don’t bother. Hilton Garden Inn also in Livermore much better although their advertised queen beds looked more like fulls.

If I could give 0 stars I would. We made reservations for our entire family and friend’s for my daughter’s wedding. A few months prior to the wedding the hotel flooded due to another bride who had hung her dress on a sprinkler head. We were informed that the hotel would still be ready for our guests. A little over a month prior to my daughters wedding they let us know the hotel would not be ready. Originally they said they would help find another hotel and pay the difference in room rate. They did find us a hotel (which was much farther from the wedding venue), but did not pay the difference in rates. We had family traveling from all over the US (yes even including Alaska) and were spending quite a bit and now this was just another expense. We also were now going to have to spend even more money on a party bus to transport guests since the new hotel was much farther away. We continuously followed up with management for guidance and compensation for the price difference. There was no response from Double Tree. We even had a layer send e-​mails, and still nothing. Finally, I did get to talk with the Director of Sales on her home phone (a month after the wedding) and she wrote an email response to also follow up. Even though this «branch» has Hilton in their name, don’t let it fool you. At this point I have to wipe my hands of this nightmare. We were treated so poorly but life is too short.

This is fee

This is a great place to stay if you are staying in Livermore. The room is nice and clean. Comfortable bed, fridge TV with all the channels. There is a nice pool and it is right off the freeway and right down the street from the downtown area. \
They have a bar which is awesome, but… but, but they charge for a regular continental breakfast. What the hell was that all about. It wasn’t really that good either. That dropped it to 3 stars. There was just no need for that.

Nothing fancy but the bed was comfortable, nice updated bathroom and strong air conditioning. The room and lobby seemed clean and well maintained. Decent sized outdoor pool. And fresh baked cookies upon arrival.
Pro tips: Ask for a room facing away from the highway. Also, second floor rooms have private balconies.
They need to step it up with their room service. Waited almost an hour for chicken tenders and two beers. And it wasn’t tasty :(

Stop Thief! If you are in to fraudulent credit card charges then this is the place for you! Rented a room here for a business trip for one night at a rate of 119+tax and they charged my card 255!!! The room was in no way damaged nor was one item removed from their room. They have absolutely no grounds to charge my card! Refund my money Marissa Wong… you are wrong! We travel to Livermore once a month for business and will never stay here again.

An older hotel that has had some refresh work here and there, but still shows signs of needing more work. The place looks, smells and feels nice though. The staff is friendly and helpful. I’ll stay here again.

Overall disappointing stay at the Doubletree by Hilton. The largest issue is the lack of air conditioning throughout the property. We stayed during the last week in July and it was brutally hot. The common areas throughout the hotel have no AC (hallways, gym, lobby has minimal). Additionally, the AC in the room was running at full blast all day and the room never cooled below 78 degrees.
Positives include the proximity to the highway and a nice swimming pool.

There aren’t many good hotel choices in Livermore and this Doubletree is clearly the best option for anyone staying more than a night. Located right off 580, you are very close to old downtown Livermore and the assortment of businesses in the area.
This Doubletree is older and definitely in need of a refresh but it is clean and the staff is really friendly. Rooms are standard (the bathroom is a little small) but it’s fine for the price point.
Amenities: Gym, WiFi, coin laundry, full (free with your coupon) hot breakfast (buffet or menu), and a bar.
I did eat at the bar one night and the food was good, prices were super reasonable and they had Sierra Nevada on tap. Definitely a score. Also picked up on some hotel gossip about the new owners doing renovations as a few regulars were at the bar. That would definitely bump up the rating here.

Great place to stay! Clean, tidy, and comfortable room. Bathroom could have been a little bigger… but wasn’t bad at all. Location was great… right off freeway, close to restaurants, shops, and the outlets. And what really made the hotel great for me was the full bar and restaurant in the lobby. The bartender (Jamie) was really friendly, prices were reasonable, and the food was good. I was traveling for work but… It seemed that locals also stopped in for dinner and a cocktail because of the great prices and staff. I will definitely stay again.

I stay at a lot of hotels for my job, and what really impresses me the most is the customer service. Yes, the hotel was very nice and clean and up to date, but more importantly, the staff is extremely helpful. You can hold a great conversation with all of them, they are very personable, all seem well educated, and they all seem PASSIONATE about what they do. Right from the start I was impressed with the attitude and helpfulness from the front desk (and I am really bummed that I can’t remember the names of the two women). I had great food at their in-​house restaurant and had the pleasure of being served by Jose, who made it a very enjoyable experience. All around great atmosphere

The customer service at this hotel was absolutely terrible. My daughter got married this weekend and we arranged a block of rooms for our guests. The Sales Manager ignored our calls and emails to coordinate the rooms. We dropped off goodie bags for all our guests and found the front desk did not hand them out to all our party. Worse still, the bag we received did not have one of the custom door hangers we prepared in it. When I (the mother of the bride) returned to the front desk to get one they actually argued with me. Their front desk staff was clearly incompetent. Two different guests were handed the keys to the same room. Two separate other guests needed extra keys and were never asked for ID before extra keys were given.
Our party returned from the wedding and we had arranged to have the bar open for any late night beverages. The bartender lost track of who had ordered what drink and stopped charging. At the end he wanted to bill all the drinks to one room. My daughter (the bride) was asked to pay for all the drinks. I don’t think so!
The next morning our guests were to eat at the buffet at the hotel. When everyone came down to the lobby they were told that the restaurant only had one cook and could not accommodate our group.
I had to ASK for the leftover goodie bags and got a bunch of attitude from the staff.
Clearly this hotel is not recommended for groups of any sort. We had hoped the Doubletree by Hilton would live up to its good reputation but that was not the case.
Zero stars

I am The Wente Wine Diva! I must say that we have had our Amazing guests stay here at this hotel and always are Happy with their stay!
Today I had a guest that was «positive» they we told they would get a complimentary breakfasts during their stay!
This is not the case however. Beautiful Buffet for $ 10.99 per person.
I spoke with the manager Justine and she was absolutely incredible. She made sure she was on the quite side of the hotel, beautiful room with a balcony and COMP’D their breakfasts!
Now that is Great Customer Service!
I can tell you that I will recommend this Hotel to all our Wente Guests and put my family up their when the come visit!
Thank You Double Tree Staff today Friday July 19^th!
Sincerly, Diva Donna =)

Stayed here for a wedding. Staff was very accommodating of our large and boisterous party. Rooms were quiet despite being next door to all my noisy friends.
Not to mention the bar in the lobby was open late with beer for cheap.

The hotel is clean, staff are friendly, breakfast is good, free wi-​fi (not even slow), good bar, and plenty of parking. Comfortable rooms and private meeting spaces. Staff is the key — they’re great!

Book this hotel, via
and scored a fabulous $ 78 rate (+tax) for an impromptu cheap «Get me out of San Jose» getaway. We arrived on Saturday after some wine tasting Fenesta Winery and were greeted with a smile and two warm walnut cookies.
Although our room (419) was right next to the freeway, the sliding glass door was doubled paned and we couldn’t hear a thing. Also we went on the Saturday after Thanksgiving, so that could be another reason why it was so quite — the parking lot was pretty empty.
The room itself was clean, had a comfortable king size bed with two duvet comforters and a ton of pillows. It was lacking a fridge and microwave, but then again we really didn’t need it because we made plans to have dinner at Campo Di Bocce and breakfast the next day at the Railroad Café.
The shower heads are ridiculously tall, which is perfect for tall people, but if you are petite, the shower feels a little weak and more like raindrops instead of a massaging waterfall that you would expect from a Hilton brand hotel.
The next morning, our television miraculously didn’t work, even though it worked perfectly the night before, so we didn’t get to watch any morning news. Perhaps this is done on purpose so people will check out on time…
Overall, a great stay and I would probably come back.

We had a block of rooms here for our recent wedding.
The hotel had a change in their Sales department right before our event, so we had a few hiccups with communication. Justine was our new contact in group sales. She was wonderful and extremely responsive, so I do want to call her out specifically in my review.
The hotel is clean, and comfortable, but could use a bit of an update. The bed was soft, and cloud like, but a bit difficult to sleep in. Also, the air-​conditioning units were so loud. It was kind of distracting.
Overall, a positive experience. I’d recommend this hotel again to friends and family.

Really, if you count the delicious, warm, chocolate chip cookie at check in, this is really a 4-​star place. But, it’s Livermore so, let’s keep shit real.
The bed wasn’t the comfiest of hotel beds, but it served its purpose.
Each room on the 2^nd floor had its own balcony. which was cool, but also kind of shitty. Cool because you could go out and enjoy a smoke ;). Shitty because people were out there smoking cigs, and I could smell cigarette smoke inside the hotel.
Nevertheless, the balcony was convenient and nice to have.
Great place to stay if you happen to be heading to Livermore for business or pleasure. Lucky for me, my reason was for pleasure and this room lived up to my expectations on every level. I got to raid the maid cart a bit for some lotions and soaps. I always get such an adrenaline rush from maid cart raids. They offer Crabtree & Evelyn products… Score!
I’d definitely stay here again after a day of wine tasting… because let’s face it, I’m not just tasting, I’m swallowing.

If you’re booked via priceline, rooms keys are made up before you check-​in, and regardless of capacity, will put you in ‘Meh’ to ‘bad’ rooms. Two stays back the room backed the stairs, elevator, and ice machine… noisy at all hours… I guess someone else got that room on my most recent stay — the room I received was better, out the window was looking at the side of the building 15′ away, and facing the freeway. Prior to those couple visit I’ve had them put me in rooms that hadn’t been cleaned, and rooms that had been smoked in (‘smoke free hotel’)…
Some of the rooms have good beds, others are worn and in need of replacement.
‘Gym’ is smaller than the guest rooms. It has 1 elliptical, 1 treadmill, and some free weights. The ceiling height is low — so it’s very cramped.

As we pulled up, I thought «Oh no…» There were very few cars in the lot and the neighboring establishments were a little ghetto (gas, liquor, 711, Vietnamese restaurant).
We walked in, the hotel smelled of fresh renovation. The staff was friendly and we each got a fresh baked cookie upon check in. The rooms were clean and decent sized, there was a plasma tv and the bathroom was freshly remodeled as well. I will probably never need to stay in Livermore ever again, but for $ 79, this place was PERFECT.