Guess Factory Store

Paulina, the store manager is so rude. I went there to buy clothes for me and my kids and she told me out loud «you have to watch your daughter she is removing all the stickers» I didn’t even know what was she was talking about. I turned and look at my daughter and she was just touching the sparkles on the T-​shirts. I told her that I would pay for it if needed and she gave me a dirty look. So, I asked her name and she refused to give it to me. I asked for a manager and she told me she was the manager, so I asked for another manager and she called a very nice guy from the back «stock manager». He was really nice and tried to apologize for the incident and he gave me her name. Im not sure why and how she was promoted to be a manager when: 1) she cant respect customer, 2) she cant stand kids at the store 3) she cant be professional. I feel bad for the people that work with her because if she treats customer like that, I just can imagine the way she treats people under her. IF YOU WANT TO SHOP AT THAT LOCATION, CALL IN ADVANCE TO AVOID A BAD EXPERIENCE WITH HER!

SAVE YOURSELF FROM RACISM!!!
They have a racists white old lady (I think she was the store manager) as one of their staff members!!!
They deserve a ‘0’ or negative star rating. Please save yourself from this painful customer experience. It is really sad to see how such rude staff is ruining the name of a reputed and loved brand.
I went to the store to return an item but instead received extreme racism, sarcasm & rudeness. When she denied giving me back any proof of return, I asked the white old lady to hand the item back to me as I didn’t wanted to return it without the proof of return. Instead of returning the item she put the it away, took my receipt and refused to return it to me. I literally had to pull my receipt away from her hand as she was getting more agitated about me not leaving the item behind (Why will she do that???). As I did that she started calling other staff members as if I have manhandled her. Next moment she starts threatening me that she will call security and get me arrested (For what??? Taking my own item back). Mind you in this whole episode, neither I touched her nor I was rude to her (until she started threatening me). Thankfully, I was able to get hold of my returning items and get out of this mess.
What a waste of human being she is? God help her!!!

The staff here was super nice. I broke my sunglasses from guess and was pretty upset. I went in to see if they could help me partially repair it so it’ll hold up for a little longer. They gave me a new one instead. What a great surprise.

Super rude customer service!!! Guess should fire them all and start over. I would never shop there again!

If I could give them no stars.. I would. We walked in tonight at 8:25pm. and were greeted by the MANAGER with, «we close in 35 minutes.» There was a girl pushing a broom around the clients shopping. the registers were being closed out. There was no one assisting clients. The atmosphere was such a put off. I walked out. took my money to Fossil. where they greeted us.. And assisted us in purchasing watches. Guess Corporate needs to take a closer look at who runs this location.

After reading the previous reviews I am not surprised at the treatment I received at the store this afternoon at the hands of the store manager. She is extremely RUDE!
I went into the store today with my daughter and tried on a top which I got off a 60% off rack. Mind you that there were multiple colors and sizes of the same all hung there. At the register however I only got a 40% off. As I was asking the cashier and volunteering to take her to the rack, the store manager comes up and in a loud and rude tone informs me that since the register says it is 40% off that is the price, do I want it or not. I do understand that some racks have a signage with a fine print at the bottom saying select styles but the same things could have been explained in a nicer way. I left without buying the top and will never visit there again. The manager absolutely need to rethink her attitude and words when dealing with people.

Disgusting staff attitude! We will never come here again! They were very rude when we were trying on different watches. The manager was very impatient and made faces while we were trying on stuff

The worst experience with staff (specially the store manager). Absolutely no sense of talking with customer. Gave wrong information and was not ready to listen at all. Will never shop in this store again.

I love Guess purses. I always go to the outlet in manteca and buy purses. Well I moved and called this one because it is closer to ask if they had a bag I saw on the Guess outlet website. The girl huffed when she told me to hold. The next girl gets on the line and says so rudely «what bag». I tell her I have the style number and name. She said name and I told her then ruder than before she said «describe it to me». Every thing she said was short and with a huge attitude. Describe it? Why couldn’t she look it up? I had all the information. By this time I was just so frustrated with her rudeness that I told her I’d rather drive further to manteca because she was so rude.

If I could I would give this store 0 stars. I will be complaining to corporate about this incident. Also I hope this review is seen by this company. You don’t want so called managers to serve this kind of customer service. Let me explain why.
I bought a white vest at the Las Vegas outlet on sale. I found this super cute white vest from the sale section. It was the actual day to drive back to California that I just grabbed my size and didn’t bother to look at the white vest I was purchasing. When the sales associate rang me up, there was no tag so she input some number from the tag from the actual vest to ring it up. Next day I tried my jacket to see if it fit was when I realized there were foundation stains as well as denim stains on this white vest. I was hoping I could get an easy exchange from the Livermore outlet without a problem since I bought the jacket without a tag. I go to the outlet 6 days after the purchase due to my busy schedule working in the Healthcare industry.
I walk into the guess factory outlet looking for my same size hoping they could do an easy exchange since I bought the item already damaged. The sales associate who did the exchange asked her manager to come and do the exchange. I explained to her what happened and showed her how my receipt. The manager flat out told me that it was not exchangeable because there was no tag on vest. I explained to her in a calm voice that I bought it like that and I never wore it. She than said that guess wouldn’t sell an item without a tag and I told her the sales associate from Vegas input a number from the vest onto the register. She said she believed me but they wouldn’t do that there. She said she didn’t believe me that the jacket was never woren. I was beyond mad because she is basically telling me that I’m lying to her which I’m not. That was basically a slap in my face. How could I magically make a stain in my new white jacket without ever wearing it. I informed her that I was going to complain to corporate about this and asked her name. This so called managers name is Paula. Managers are not trained (at least from my experience) to have an argument with a customers.
There is no customer service at all. First rule of customer service is that customers are always right and never accuse a customer of lying. If I had woren this vest and If i made those stains obviously I would clean it myself but If I bought this vest already like this than I would want my money back or at least store credit. This is the worst guess factory outlet I’ve ever been too. There is no care for customer service. This place is not customer orientated. I know this because I’ve worked in a customer care environment or over 20 years. This place needs to reevaluate their employees including management. This place will lose even more customers.
I understand that someone dropped the ball in this situation but the customer should not have to deal with the fall out and mistakes of others.

Horrible customer service the store manager is a rude bitch there was sale rack up front with shorts on sale for 18 dollars it rang up regular sticker price she says oh those aren’t on sale. They are put in the wrong place but yet there was 8 more pairs of the exact same shorts in that rack she was by far the WORST MANAGER I have ever encountered I told the Cashier to forget it give me my money back I’m leaving the store I was absolutely disgusted with her attitude!!! I will not being spending any more money with guess after that experience such a shame! People like that should NOT HAVE CUSTOMER SERVICE POSITIONS!

I am so disgust with the attitude of «Karen» she said over the phone that she is the Store Manager. Horrible customer service and I have never been in the store. I probably will never go into your store. I’m not sure if this is the right job for you do to your horrible attitude only by asking you over the phone if you carried a particular pair of sandals and you keep disputing that in Las Vegas you only have a regular store. Is not true. I actually have a Reciept and my bank statement to prove you are wrong and by the way there customer service is amazing and the same 5 stars go to the Napa Store. I got the name of the sandal and color from the Napa outlet, online and from Las Vegas outlet store and keep disputing that I should give you a product # when there isn’t, only name and description that I have provided exactly what’s online and in a very sarcastic manner you insisted that I needed a product number and that the outlet stores don’t have it and you did not have it. I don’t care that you don’t Carry that sandal or you don’t want my business, I’m sure Guess Does. I hope they get to read this review and make the proper decision for the best of the business and what your customers deserved is Amazing Customer Service not your horrible attitude and loosing customer day by Day.

If I could leave zero stars I would. I am in customer service myself and I gotta say this place has the worst staff ever. Seems like the employees don’t want to be there. When you walk in there’s no smiles or greetings but that’s fine cuz that didn’t bother me at all but when I wanted to try to use the fitting room to try out a couple of jeans I stood calmly by the fitting room when no staff to be found so then I approach this lady in a very nice manner ask her is anybody is working at the fitting room area so she doesn’t even bother looking at me and then says you have to be patient in a rude tone and it caught me off guard so I asked are you having a bad day and she doesn’t even look at me and says no and walks away from me. If employees don’t want to be there then just go home. It was Asian lady with a tattoo on her arm. It was my first time experiencing something like this.

I was just there yesterday, May 24^th between 5: 30 pm to 6:00 pm. I must say that the management does not care enough to screen their workers. 2 lady staff at the back were cursing out loud, didn’t care if there were people around and stating their frustrations about costumers still wanting to try their merchandise on, «they just want to F– ing go home!».
2 staff in front, refolding the men’s clothing line and letting in-​coming costumers that they only have so much time before the store closes, were not any better. They were making side comments about some costumers who didn’t quite understand the time table.
It was really bothersome, particularly the «back ladies». My 9 y/​o son gave me the petrified look every time she blustered with her nasty language.

First, if you have KIDS you are not welcome in this store! We came in here shopping with my sister in law and the customer service was horrible! I was getting ready to purchase a dress, looking at the jewelry, the kids are laughing and this RUDE manager walks over to my sister n law and I and says «control your kids» hella loud and we looked at her n said «they are just laughing» her reponse «you obviously can’t control your kids» so I threw the dress on the counter and left! I WILL NEVER SHOP IN HERE AGAIN AND WILL TELL ALL MY FRIENDS ABT MY EXPERIENCE!

Went last night to this store, I stepped around 8:50pm, and the lady at the register told us they were closing in 10 minutes and that we had that time to look around and. Then this grumpy lady (Manager I think) came up to me and ask me if I was going to buy anything because if not, then I had no business there. She had such a bad attitude. There was about 10 mins left for me to shop and she opened the door and waited for us to leave when there was at least 4 other people in the store. When we walked out she said we could come back tomorrow because they were closed but it was literally only 8:55 Such bad customer service. Looks like they don’t want to make any money.

Saw a 30 percent off sale for the belts. Asked the lady who happened to be the manager there to confirm if the sale is good for all the belts laying there. She said yes.
Picked the one I liked and went to the cashier.
They didn’t give me the discount cause they said it was already on sale. She also said the belt I wanted should be placed in the back, not in the front where the sale is.
I argued that the lady already confirmed the discount. and they should not put it in that rack if it’s not on sale in the first place. They still won’t honor it.
I walked out, didn’t really want the belt anyway.
What a bad service. They should at least honor mine cause they made a mistake putting those belts in the discounted area.

Well it is Sept. 10, 2014 4:00pm and this store seriously either needs more workers or better ones. We had gone in there and everything was fine we got attended and the employee’s were nice. Considering my sister and I are minorities and don’t look «high-​end». Anyways when it got heavier and more people started coming in. Of the white race and look the part. We got completely dissed. A man walked in, she turned around just forgot what we had asked for. We had asked for some shoes and nothing completely forgot. She said sure walked away and neeever came back. Then we got tired of waiting and didn’t wanna complain so we just left to pay our other items. When we were at the register the employee completely ignored us and didn’t even apologize. So, I think this store could just work more on attending each customer evenly and manners.

Terrible customer service! We waited for over 10 minutes without anyone opening the dressing room. We asked three employees to open it and somehow no one has the freaking key to the dressing room! Lazy, pathetic employees, stay away!!!

First time buying guess top for less than $ 20 bucks! Holly Molly!