Nothing bad to say about them. I was having a problem with my Harley charging so I called them. Super friendly over the phone and gave me prices right away and then told me I could drop it off right away. They diagnosed the problem, voltage regulator, then gave me several different options of prices for different brands. I choose one and they ordered it, which it was there next day. They fixed it and it runs great again. They are very good at calling you and keeping you updated. They had it fixed by noon the next day. Great shop, they have my business.
Joe R.
Évaluation du lieu : 5 Dublin, CA
I’ve taken my harley(2000 fxstb) a few times for both service, and parts installation. They obviously take pride in their work and run a great shop. The mechanic took the time to make sure I got the perfect handlebars for me, and explained everything he did for the 25,000 mile service. I later went back again to have exhaust put on as well. I’ve been through a couple Harley’s and a couple shops, but I’ve definitely found the shop that I’m sticking with.
James s.
Évaluation du lieu : 5 Livermore, CA
All I can say is HK cycles are world class. They made buying my 1st harley the best possible experience. No pressure, professional. Dan has been around Harleys his entire life and there is no hidden agenda. Jane handles the DMV and Stella is the greatest watchdog ever. I prefer to buy local and give my business to hard working folks that worked their tales off to be successful. If you check Craigslist, cycle trader etc. there are lots of Harleys out there. Your crazy not to go into HK and meet Dan and discuss what you need. He will help you. Remember they are a small shop working hard to help all local Harley owners. Dan usually greets you within seconds of walking in… if not, wait the few minutes. Worth the wait. I didn’t wait at all. my total time with Dan and Jane combined over 2 days was less than 60 minutes. I test drove a road king within minutes(Dan set me up with a helmet) and worked with Dan on an Excellent offer within 15 minutes of walking in… Thanks again Dan!!!
Brandon D.
Évaluation du lieu : 1 Hayward, CA
Seriously disappointed… Rode to shop after calling in the details I needed done and was told to come straight in to have him«look» at it before the mechanic goes to lunch. Cool!!! rode straight down from Tracy was greeted nicely and told to wait cuz dude was on the phone. Well I waited 20 minutes or so and around the 20 minute mark another guy walks in asking about oil he grabs my attention so I’m no longer watching the mechanic on the phone and to my surprise the mechanic disappears off the phone only to pop up next to the guy who just walked in after I had been there for 20 minutes waiting patiently… Long story short. I waited and was disrespected for some reason or the mechanic just wanted an easy Friday and only to discuss oil with a guy who just walked in… I’ll pass on my experience to my friends… Too bad I had gone down there on a referral from a friend saying they had excellent customer service and quality work. Sad to say I experienced neither one … Good day to you HK. Good luck.
B B.
Évaluation du lieu : 5 Pleasanton, CA
first time at h&k. was looking for an alternate shop to have work done. i found it. i was actually looking for a quart of primary case oil. my usual sources were out. found hk on the internet. its a smaller more intimate shop. there is an abundance of parts on the back wall that are not packaged. easy to see. i asked some technical questions and dan was very informative. he didnt act like its a big secret! dan strikes me as some one who might quietly think your a dumbass but you wont know it. its called manners. much of which have been abandoned. jane was very gracious steering me to their location when i got lost. no work done yet but i know where i am taking my bike when it needs something done. dan o
Steve R.
Évaluation du lieu : 5 Livermore, CA
Been knowing Dan and Jane for 10 years and two bikes. Recently took my ultra in for collision repair and since Dan and his crew had to take it completely apart, I had them put it back together with a custom suspension kit and a little extra chrome, I’m always happy with the quality of work HK cycles does and I give them six stars.
Jared J.
Évaluation du lieu : 5 Livermore, CA
Great small business. So much better than the Harley dealer.
Gregory L.
Évaluation du lieu : 5 Livermore, CA
Been taking my bike to HK for a few years. I mostly do my own oil changes and simple things like that. But I like to have a shop that I trust put an eyeball on my bike because they know how look for problems coming in the near future. Yes, on occasion they see something that is destined to fail sooner or later and although I hate to hear that something going to break or wear out soon, I’d much rather hear it on the phone from Danny than be on the side of the road outside Barstow. It’s hard to find people you can trust with your bike and with your money, I found both in Danny.
N C.
Évaluation du lieu : 5 Castro Valley, CA
I’ve been going to HK Cycles since the first time I need a service on my bike. No one else has touched it. I refuses taking it to Harley for service because you never know what you will get with with them. Dan and his wife are good people. Recently I had accident and Dan took care of everything. No need for me to talk to insurance company’s. No headaches at all. Lance did all the work nice a clean. Dan and Lance kept me informed of the progress along the way. We ended up installing a 103 kit with cams and tuning Progressive Mono tubes in the front and blacked out the front end. The bike runs and rides like a dream. If you are looking for good quality work at a good price. This it the place.
S J.
Évaluation du lieu : 5 Livermore, CA
I love this shop. The owners, Dan and Jane are terrific people. Lance is a highly skilled HD mechanic who did a great handlebar job on my Softail. He took the time to help me pick out the right bars, a windvest that matched the design and also worked with me to adjust them just right for my riding position. We’ll be taking my husband’s Road King into HK so Lance can put apes on it. Great quality of work, competitive rates and very cool folks.
Karen A.
Évaluation du lieu : 5 Livermore, CA
I have been doing business with Hk cycles for 8 or 9 years, buying tires, upgrading my HD, motor work, tuneups, oil changes they have done it all for me. The work is always excellent. When I bought my new HD I sold my old one through their consignment lot. Even when I come in with a stupid question, or to get air in a tire they are friendly, and take the time to help out. I always send my friends to them. Their hourly rate is great, and it doesn’t feel like you are getting bent over like some of the dealerships.