Le Creuset Factory

Based on previous reviews, it sounds like people are overall happy with the store selection and prices, but the customer service has been hit or miss.
I came on Mother’s day in 2016 and had a fantastic experience. The salesman helping me was very patient, friendly, eager to help/​double checked information for me, but also gave me enough room to browse without breathing down my neck. On the Sunday I was there, I remember 2 male salesman were working the floor; there may have potentially been a female saleswoman as well (?)
The promotions running when I was there were:
–40% off all second quality items
–35% off first quality cast iron skillets
–35% off all stone ware
–15% off revolution utensils (spatulas, etc)
–40% (i think) off of dijon colored items — sign said this color was being discontinued
–Sales tables in the back with assorted items (mostly items relating to tea). These items had colored stickers that indicates what the % off was.
As I have already committed to the Cerise, or cherry red, color for Le Creuset, I of course was only looking for this color :)
I ended up purchasing a 5.5 Qt second quality Dutch Oven from the Signature collection (newer line with great improvements such as higher temperature allowances and larger side handles), two 8oz heart cocettes, and 1 spoon rest.
The salesman helping me wrapped everything neatly, and double checked the promotions with me before ringing everything up. Also, I must give him kudos for bringing out every single 5.5 qt cherry red dutch oven from the back so that I could inspect them all; he helped me inspect them too (he even recommended I check them all as he knew I was choosing from the second quality ones).
Overall, super happy with the customer service I received and the items I purchased! One of my favorite stores at this outlet mall!

update:
After the last visit, I never got my return amount back to my credit card. After reviewing the receipt, the manager did not return the amount but instead made another purchase on my credit card. So I am charged twice for the same pot and do not even have the pot because it was returned to them. Now another trip to the store and waste of an hour. I can see the headaches they are about to give me already…

I can’t believe I called twice to confirm that they had the new pink Dutch oven and after fighting the rain and weekend parking, I discovered that they only had the «mauve pink.» I had asked on the phone specifically it it was the «Hibiscus» pink and was told yes… Sigh… Also, note to manager: if one of your employees is sick, please do not schedule them to work the floor! The constant coughing had me like out the door, fast! *** their saving grace is the Easter promotion of «buy more, save more.» ***

Good inventory, great prices during the sales! Elizabeth is a very professional store manager!

It was 30% off the whole store during a 2 week sale period and 50% off some stuff from Williams Sonoma. The store was full of first rate products (white label) and very few seconds (orange label). Made in France too, not going to risk any amazon sales. Many colors available and grey!

Very happy with my purchases and the knowledgeable staff. They didn’t have the Indigo pieces I wanted but I was able to pick up a sauce pan, a crêpe pan, a rectangle baking dish with lid and a pie dish and pie bird and stock pot all 30% off in Cobalt. Parking for the outlet itself is a nightmare though and so is trying to eat in the food court, not enough seating.

Who doesn’t love Le Creuset!!!
I fell in love with Le Creuset once I laid my eyes upon their products years ago, and have since been buying little things here and there, to add to my little collection.
I came here recently to purchase a tea kettle. I was done with my cheaper brand I bought mainly for looks, and figured it was about time to buy something with looks and quality, and that will hopefully last me a lifetime.
The service I received from the lady helping me was stellar! Absolutely friendly and incredibly helpful. I ended up getting the larger Yellow tea kettle in enamel. It ‘s beautiful and I love the bright cheerful color, matches some other kitchenware in our home. I also bought a cute little Caribbean blue tea spoon rest and an array of chopstick holders for my honey. And it was all 35% off! Woo hoo!
Can’t wait tell my next visit… most likely months from now :)

If you got no Le creuset in your kitchen, your kitchen is still naked… unless you are all about Staub, of course. This spot has the standard issue Dutch ovens and enameled pots at about 30% less than you might pay at William Sonoma or other shops. They have factory seconds for even cheaper. We swooped up on some items from their English/​New Zealand collection at about ½ list price and walked out feelin like we just robbed a bank and got away with it. Catch that feelin and shoot through this spot. Super nice associates in the shop. They will point you in the direction of where the real deals are hiding.

pretty good! I always want to buy a 2.75qt Kiwi cast iron soup pot and I got there!

Too funny, sis and I wanted a Le Creuset spoon rest on the same day! She got hers in a beautiful purple, and mine is white.
Like sale prices on what seems to be first rate merchandise. I love it!
I also got a whistling teapot in black enamel… so cool, and necessary for french press coffee ;-)
I will go back when the need arises.