Puma Outlet

If you want okay deals and don’t really care about customer service, this is definitely the place for you!
I ordered a few items online through
. I wanted to return 2 of the 7 items I purchase, as they didn’t fit right. Since this Puma outlets store doesn’t offer a lot of Arsenal team clothing, I knew I wouldn’t be able to exchange it, as they wouldn’t carry the item I ordered. I called this store on Thursday afternoon and said specifically, «before I drive 30 minutes to your store, can I RETURN some items I purchased online at this location?» I was told, «yes, you can return online items at any Puma location. Just bring the unused item with the tags and the original credit card you used to purchase it.» Great!
I drive over the very next day and after I tell the woman at the register that I was there to RETURN items I purchased ONLINE, she calls the supervisor to the front. Great!
Supervisor comes and tells me that because it’s an online order, they can’t do a return, only an exchange. I was pissed to say the least. Had I been told that when I called the day before, I would’ve saved myself a lot of time and would’ve just shipped the items back for a refund.
Complete waste of time, she was unapologetic, and rude. Will not be stepping foot in this store ever again. Train your people to say the right things on the phone, as to not waste people’s time, gas, and money.

Worst customer experience with one of the sales guys who called us back to put the shoes in the box in a very rude way. Super rude! I guess that’s what they get paid for.

By far, the friendliest staff in a retail store I’ve encountered in a long time. They were very helpful and did their jobs with a smile (a total rarity these days). The store was clean and orderly. Great store!

I came here recently to get these cool puma shoes that look like dress shoes but feel like sneakers. I bought a grey and black one. I had previously purchased just a black one more than a year and a half ago. The previous shoe that i got lasted though daily use and still kept on ticking. The inside was still perfect. Only the outside showed wear form exhausted use. I also got some other casual pumas here that have stayed in super condition even with use over a year and a half. I will be coming in once a year to replace my work shoes. I always get compliments on how cool my shoes are. I highly recommended this place to anyone!

I really like this store as you can get still some of the latest shoe fashion for 50% off. It can be challenging to find your size as ppl. open boxes without putting them back in and just mix them around but I have seen employees being very diligent trying to keep everything clean and organized. One of the staff upon entering greeted us friendly, and she explained to us that everything is 50% off and asked if we need help.
But during my shopping experience I have noticed that she is trying to help you if you need to find something but if it is getting too difficult she just passed it on to her manager. That poor guy, was keep cleaning up the mess she left behind with all the customer! Customers who were looking for specific shoe sizes (including me), returns, ringing up purchases! Really to a point where I felt like she is hating her job and just passing by!
5 star for the store manager who was super friendly and provided the best customer service ever!

Love this store, they have a bunch of clothing, shoes & accessories here and the prices are good! Service is also good too, the girl working here was very nice & helpful!

Bought a pair of solid black running shoes. I love PUMA products. They make quality clothing and quality shoes. It is the first thing I get when I think of getting some fitness wear. The store had everything you can choose from clothing, shoes and accessories. They had a good sale and you can get your money’s worth for good quality merchandise. It is a long way to get to the Livermore outlet, but it can be worth your while.
The workers were extremely friendly. I walked in and they greeted me with a hello. Right when I was about to leave, they also said have a great day.

Lately, I’ve been on a bit of a PUMA shopping spree. I rarely go shopping for clothes, especially by myself. The last time I went shopping for clothes by myself was when I bought a blue/​green shirt to wear to the Unilocal event where I met Ms. Puma herself. So pretty basically over a year ago. The PUMA Outlet done changed all that…
I think the recent shopping urge has been kicked off by my jeans fitting a little more loosely lately thanks to Ms. Puma’s healthy, yet always delicious cooking. Also, the fact that I didn’t own any t-​shirts that aren’t designated «pajamas». I was getting tired of having to iron a button shirt everytime we go anywhere. I needed something for the more casual days.
Need comfy, good quality t-​shirts at a reasonable price? Enter PUMA Outlet. We were browsing the store and fondling all the different shirts. Some feel better than others. Look for the cotton/​poly blend that usually has the softest feel.
I even returned (by myself *gasp*) for a pair of Vegan (synthetic) shoes a few weeks ago and they’re excellent everyday shoes so far. Can’t beat it for $ 25! In fact, I liked them so much, I took my girl to their Vacaville location to pick up a pair of matching (except for the girly blue stripes) shoes the next week. So far we already have 5 t-​shirts and two pairs of shoes between us and counting. I’m not even tallying the other PUMA shoes I already had from other stores. I’m sure we’ll be back for more, especially in the colder months when their large selection of long sleeved shirts and hoodies will look that much more appealing to me. Since when did I become such a PUMA whore?
The only negative thing I can say is the cashier once snaked me out of a dollar by charging our two shirts at the same price even though men’s shirts are cheaper here. I partially blame myself for sucking at math. Also, they don’t honor the coupons they email you since they’re only valid for the regular store. So why do they bother signing you up here? Thanks for the SPAM! In fact, with the online discount, it’s sometimes cheaper to buy it online, even with shipping charges included. I thought that’s the whole reason to shop at an «outlet store»? But that seems to be a theme with this Paragon Outlets in general. Not everything is as inexpensive as it seems. Just gotta comparison shop is all.