L’occitane

Anyone who has been to Paris knows that Parisians are notoriously rude. Who knew that they train the American staff here to be the same?! First let me say that the older Caucasian gentleman and young African American female were very helpful. HOWEVER, the other younger gentleman (Hispanic or Caucasian), Asian lady, and another lady I forget are absolutely atrocious and ruined the entire experience.
Thank you older Caucasian man who helped me find products and introduce me to new things and tell me about the current promotions. Also thank you African American lady who told the three yapping staff that «Guys, there’s a customer ready to be rung up,» after she noticed I was standing there patiently waiting while the three were deeply immersed in conversation.
Now after the three yapping cackling hyenas realized I had been standing there waiting for them to stop and notice me, none of them apologized, and they continued to yap while I was being rung up. This is not a sorority party okay girlfriends? Wake up and smell the terrible customer service you are providing.
So on to the rude Asian lady who doesn’t smile, apologize, or make eye contact. She takes my things and as she rings them up says «Which one you want?» I wasn’t quite sure what she was referring to so I asked «Do you mean I can choose any of these?» to which she abruptly cut me off before I could finish with «Yeah yeah yeah.» Uhh really?! Is my $ 100+ purchase and presence disturbing your chat with your sorority sisters?! She then proceeded by having me sign up for their emails so I could get their promotional item and gave me my items in a tote bag, all the while never explaining that it’s a promotional tote and that I received the «yeah yeah yeah» item as some other promotion. Absolute fail. The nerve of her and the other two associates. Because this is the only L’Occitane outlet in the area, we really have no choice but to come here. But be prepared to deal with the three stooges.

I just bought one dried lavender. When I asked the detail of total price, the asian clark, long black hair with black glasses, aggressively replied me that the tax was included. Really uncomfortable of that. She need more customer-​based mind.

I only came in here to look for some dry oil, thry did have some but it was a tad too oily & it didn’t soak in. But it did smell really good & it definitely moisturized my skin very well!
There are a bunch of cool products in here, and cool little gift sets if you need a nice last minute gift for someone. Or the «emergency gift»! I love how there’s a sample of every product they carry, there’s nothing better than getting to test the scents & textures of products before you buy them!
The employees are really nice & helpful too, I had a bunch of questions & they were more than happy to help me find a product that fit my needs!

All I can say is that you have to get the Almond cleansing oil and the Supple skin Almond oil!!! They are the absolute best. Your skin will feel so soft and you will smell so good. These two products have become a staple regarding my bathing/​showering/​pampering regimen.
Neither of these products is heavily oily and you won’t be disappointed AT ALL! I love the products here… The lotions are great, the oils are great, even the shampoo and conditioners mix is really good (used it while on vacation once… loved! It has become my travel size shampoo and conditioner).
Sooo to make a long story short, I love the products at L’occitane ;)
Your friend,
OB

Their signature hand lotion (the $ 28 size) is the same price as Sephora and everywhere else. All their other lesser known products are a bit cheaper but not by much. One thing good is that they have an extensive array of products so you can try them all. I love their hand creams — some of the smaller ones were on sale (rose, violet) but not the lavender or peaux seches. This is a good place to get great gifts for those gfs that are hard to shop for.
The shop girl was friendly. She spritzed the dark blue tissue paper and happily obliged to everything but was stingy on the samples. She had a WHOLE drawer full but only gave me four measly samples even though I spent over $ 100 there. Minus one star for being a grinch on the samples — I’m used to shop girls being more generous.

I didnt even know there was an outlet of this store until I wandered around this outlet mall strip.
I love this store in the typical retail mall and was in heaven when I stumbled upon this outlet. I came out with two full bags of goodies that will last me about a year and everyone’s birthday gifts!
I am addicted to their hand cream, its comes and stays on smooth and smells great!
I’ll definitely stop by for more goodies when Im in the neighborhood!

I became a fan of L’occitane after trying it at the 4 seasons hotel and ended up stocking up from a store that I found in LA. It was nice to see a store at the Paragon outlets.
I walked in and was greeted by a nice lady with a British accent. She was very helpful and talked about all their specials and best sellers. They did not have some of the newer items that they list on the site but this is still a great store. If you have not been here before, definitely give it a try.

Limited items, but really great prices make this a must do when I am at Paragon Livermore. Love, love, love!!!