Liquid Wrenches

Unless you’re spending big money don’t bother coming here. We were looking for parts and they couldn’t care less about customers service because we were only spending like $ 50. No one is watching the front door either and you have to actually find someone to help you. They never return your phone calls either. Go someone else like boatmasters.

Do NOT bring your boat to Liquid Wrenches unless you’re caucasion and look like you’ve got some money and live in the valley.
These crooks kept my boat for a year and a half, never fixed it, then tried to charge me 4grand. I had to bring my family up there to show them I mean business and finally had to rip my boat outta’ there.
They fixed boat after boat and left mine to rot. They feel that rich families in the valley desserve to go boating more than a middle class african american.
The mechanics there are a bunch of Gilligans.
DO NOT BRING YOUR BOAT HERE YOU WILL GET PRICE GOUGED NO MATTER WHO YOU ARE.

This review goes not for just Liquid Wrenches but for most businesses being reviewed on Unilocal.You don’t usually see a large number of good reviews about any business, mostly just bad reviews. Some deserving, but I find most are written by people with nothing better to do with their lives than write a bunch of BS. If you check out some of the profiles of people writing a review, you will find that they have written many. These people should get a life. Example, if you chose to read all the reviews about Liquid Wrenches and I mean read into them, you can see a pattern. Everyone seems to refer to Scott and how he is. Once or twice is one thing, But??? I also know by experience that most of these reviews have been written by personal friends not real customers. Enough said!!!

After having a problem with buying our boat elsewhere (review to come), we decided to go see Scott at Liquid Wrenches. Talk about a breath of fresh air!
We decided to trade in our Mastercraft wakeboard boat for a 2014 Aqua Patio triple pontoon boat. Scott offered us top dollar for our trade in and also got us into a badass Aqua Patio 220 SL. The transaction was quick, easy and very smooth.
All of the guys at Liquid Wrenches have been an absolute pleasure to deal with!
Thanks Scott, Rick, Tom and all the guys!

Abosulute worst experience ever with any repair (boat, car, etc) business! No communication, technical incompetence, even when brought issues to Scott’s (owner) no satisfactory response. BEWARE!!!

I bought my moomba from Scott three years ago. I could not be happier with the great service I have received from Liquid Wrenches for the last three years. Scott has always been very pleasant and has answered any question I may have. He has made owning a boat a pleasure. I highly recommend him if you are looking for a boat. He is very honest and will give you the best deal he can. After you buy your boat, be sure to bring it back for all your services. Rick is the manager of the service department. He is very knowledgeable and also very honest. He will keep your boat in top shape.

Looks like a great new business! Welcome to Livermore! Guess we need to get a boat! We re tell all our friends that your services are here!

I took my boat in because the engine was running rough… seemed like it was not running on all cylenders. I called daily for a week to inquire if a diagnosis was complete and for an estimate for repairs. Rick, the service manager told me he would call me back when he had an idea of the work required. I did not hear from him, so called yet again and he told me the mechanic had tested the engine and found it needed a spark plug change but should be ready later that dat. I called that afternoon and he said the boat was running fine… they had replaced the spark plugs, and he would email me a copy of the invoice.
The invoice was for $ 604.51… I could not believe it and sent an email to Rcik asking for a further explanation. He said they billed me for 4 hours of diagnosis and changing the spark plugs at $ 129/​hour for a total of $ 516.00 plus $ 81.20 for spark plugs. To me, this was a complete rip off. The California Vessel Repair Law requires a written estimate and approval of costs prior the commencement of work, and a written or documented approval of any variance from the estimate. I was given no such opportunity to review or approve the costs I was charged.
I have susequnetly written a letter to Scott McNerny and asked for a written response to the email I had sent to Rick White, service Manager, who has ignored my request for further justification of the charges.
I have no cofidence in these people and will not under any circumstances do business with them again. I learned my lesson here, and hope that by sharring this information, some of you may be awhere of the risks associated with doing business with Liquid Wrenches.

This shop is great. I brought my Moomba in for service an few months back. Scott (owner) was very helpful and Rick (shop manager) is a boat genius. He knows everything about boats, parts, mechanics, and is passionate about these machines. He spent quite a bit of time with me, educating me on how stern dives work and should be maintained. I ended up buying another boat from them, a preowned Rinker to take out into the bay. I hadn’t planned on buying the boat, but felt very comfortable with my purchase after talking with Scott and Rick. Its been two months and 30 hours later, and the boat is still in tip-​top shape.

Let me preface this with, I don’t write reviews good or bad unless it’s something extraordinary. In fact, I can’t even remember the last time I wrote one.
We bought a Moomba boat from Scott of Liquid Wrenches at the 2013 Sacramento Boat Show. We were told the boat was brand new and would be delivered fully detailed. We later found out the boat was actually a demo and it was demoed AGAIN after we purchased it, and without our permission. When the boat was delivered it had not been so much as wiped down, much less detailed like promised. A board on the trailer was cracked, the wench to launch and secure the boat was broken, the interior carpet was wet from the ballist tanks leaking (which I presume occurred when it was demoed again after we owned it), the gasket on the walk-​thru to the bow was coming out, the ratchet on the boat cover was broken, there were black foot marks all over the swim platform… the list goes on and ON. We even had Scott in our home for a filet and a bottle of Silver Oak cab to show our appreciation for him delivering the boat an hour away. Had we known the actual condition of everything, we would have refused delivery and called off the deal. In addition, his finance person Michelle could not have been any more rude and condescending to us.
For all of our troubles we asked that Scott take care of installing cleats on the boat. His offer was to sell them to us at cost and then charge 700.00 to install them. First of all, it should have been called out up front that the boat didn’t come standard with cleats. That is something that could have been sorted out before we ever purchased it, because there is no way we would have closed a deal on a boat that didn’t have cleats for docking.
As we noticed more and more problems arising, we began addressing them. The responsiveness was poor and ultimately the end result is, we will never do business with Liquid Wrenches again and we will make sure our friends know not to do business with them.

We bought our boat here, great service! Scott is great! We just dropped it back off for Winter storage and winterization and Rick came in on his day off to take our boat in and get all the paper work.
Really great guys, and a great location.

I have had my boat serviced/​repaired here twice now. Bpth Times I had a pleasurable and informative experience. This last time I had my boat serviced and brought it home until my scheduled trip. The day of the trip I went to start my boat and it would not start. Long story short I had sucked air into the fuel lines because I only had one gallon of gas and my boat was on a decline. Not knowing this yet and in a PANIC because we were about to leave and I was just trying to start the boat for re assurance before I get to the lake, I called Liquid wrenches. They told me to come right down and they would do everything possible to get me going. Once I got there they pulled me into the yard and the Tech came out and got to business. He knew just from the sound of the injectors that I wasnt getting any gas! He purged the line a couple of times and the boat started right up! Then he cleared the CPU and sent me on my happy little way!
I cant say enough about the way they handled the situation and how they offered to look at it with NO hesitation! This is REAL customer service. Once at the lake my boat Ran like a CHAMP!
Thanks guys, you have my business for as long as you have this kind of service!
–Rob

I called Liquid Wrenches inquiring about a ‘C’ clip for the bimini poles on our 2007 Four Winns bowrider. The person I spoke with said that he was pretty busy at the moment and jotted down my name and telephone number. He was going to follow-​up on the clip and call me back. I never received a call.
I called them again and the person I spoke with asked me to send a picture of a clip from our boat so that they can find a similar clip. I did that and they sent a reply back pretty quickly with a picture of a similar clip. I had a question regarding that clip and e-​mailed a response back. I didn’t hear back from them. Thinking that somehow my response didn’t make it, I sent out another. Still no response.
I ended up calling Ron’s Marine in Fresno. The person I spoke with knew exactly what I was referring to and told me about the replacement clip Four Winns came out with to address the brittleness of the clip I currently have (which leads to premature breakage). He also took the time to explain how to install it. Plus, the part (same as the one Liquid Wrenches quoted me) was significantly cheaper.
I was not impressed with the service I received from Liquid Wrenches and would not go out of my way to bring our boat for service here.

Met the owner at the Pleasanton boat show last month and he gave me a 20% off coupon for parts. I had purchased a used 2007 Centurion that had about 20 hours on it but had never been serviced since new. Scheduled an appointment and took it in this passed weekend before the spring rush started. I was impressed with how many ski and wake board boats they had in the shop. Rick gave me the run down on what they would do as well as the cost and didn’t get the bait and switch routine that I got from another shop I was thinking of taking it too. Rick also helped me by answering all my questions that I had. I told him that I work in Fremont and he said that he didn’t have a problem staying late and kept the doors open until I came by to pick up my boat. I plan on coming back next year because these guys know customer service.

So before you read my review of Liquid Wrenches let me preface it with this: I’m not a waterskiier nor do I own a boat. (I waterskiied one time many, many years ago). I’ve never bought anything from Liquid Wrenches.
The reason I’m writing this review is that I’ve known the owner of the store, Scott McNerney, since I was five years old, longer than just about anyone else I’ve ever known. He’s a very honest and trustworthy person. (He’s been skiiing since we were kids, and his Dad was a great boat mechanic, and an awesome skiier.)
For these reasons, if I were in the market for a boat or if I wanted some service work done on a boat I’d give these guys a call.