Starbucks

Don’t come here in the late morning as they aren’t friendly and don’t know how to make a flat white! If I come in before work my flat white is always perfect. Today I knew as soon as I picked up the cup it was way to light to be a flat white. I tasted it and it was all light foam. I told the barista and she said it was supposed to be foamy but they will remake it. The second one was exactly the same. I watched her make it and she didn’t tap the milk like a good barista. I’m so disappointed. There are a few other Starbucks around I’m going to try them next time. Bummer! This doesn’t even taste good I should have just asked for a refund.

This place is a joke. Super slow and incompetent. They forget orders regularly and have people waiting constantly. A pathetic «I’m sorry» doesn’t cut it. Do better.
Unfortunately it’s the closest one on my route to work.

This is just around the block from my work so I stop in here every once in a while, but I much prefer the N. Vasco location, as do some others I have spoken with.
A weekday morning it is far to packed in here and not really in the mood to feel like herded cattle so early in the morning. Parking is bad so if you work around there and have time, walking is the best.
The drinks are usually prepared well and efficient, but one thing they lack is customer service. I would say it isn’t far off from your usual holier-​than-​though I am the god to your coffee, but the people at the cash registers are just not nice or friendly at all. I try not to order too complicated of drinks just something off the board with maybe a little twist on it, but numerous times especially with one girl, I usually get a little smirk comment like, «That’s not something we do.» When I have ordered this on numerous occasions either there or at another store.
I try to be a nice person and to respect people on every level, but I have never felt that same respect back here.

Looks like it’s not just me. I’ve been going to this Starbuck’s since they opened. They started out great but have really gone downhill. It seems all the good barristas and clerks are gone and have been replaced with newbies that need much more training.
The service is slow and the barrista’s … ugh. I order the same thing almost everytime I go — grande, non-​fat, no foam, no room latte (I had to add the no room after I kept getting my latte with an inch of foam and more room to spare). I tell the clerk when I order and remind the barrista when they are making it. I always end up with foam and most times, LOTS of room. The barristas look at me dumbfounded when I open the lid and ask them to top off the milk and remove the foam. My neighbor experiences the same thing every time she orders her lattes.

Slow useless people still working here! Gotta love the blank stare of stupidity at the growing line! How do these people make it to work on time yet alone survive life?

I got there 2 people working, 3 people in line, one person taking orders and doing the drinks, the other person looking around, changing the garbage bags. …come on… common sense, stop what you’re doing, help your fellow worker, then continue what you were doing…

Worst Starbucks I have ever been to. Rude Rude Rude coffee makers. Ordered 2 VENTI coffees. Got a vendi and a grande. Staff was argumentative. Told me to get back in line and pay the difference. Yeah right… I have nothing better to do on my way to work than to stand in line twice to correct your screw up. $ 20 for a cold cup of coffee and a cold breakfast sandwich. Next time I will go to PEETS.

I do come here often, since my office is not too far from SB. Not too bad of a service here.
Rating:
Service: 4
Food: N/​A
Price: 3
Overall: 4

great fast and friendly environment. All clients seem to be in the business district because there are so many office building in this district. But compared to many of the other locations I’ve been to I like how they make their drinks here, very good!

Hmm not sure why this SB has such a low rating…
I’ve only had pleasant experiences here.
Drinks are consistent, staffs are friendly and I am assuming turn over rate is low since I see same faces majority of my visits. Pretty clean facility over all.
Thank goodness this SB is near my work!!!

It was getting better, then it went downhill again. Rather than profit maximization they’ve adopted profit per transaction maximization. My whole reason for drinking coffee at Starbucks everyday was really value I could get awesome beans and make a 12 cup POT a day for about a buck and this lasts me all day as I have a thermos it goes straight into. Starbucks was about 2.30 so occasionally I’d buy coffee there when I was busy. Then they started doing free refills on coffee once you became gold. This led me to pretty much drink only Starbucks nearly everyday for a long time as I’d get my 1 – 2 refills a day and because I was there I’d buy coffee for others about ¼−1/8^th of the time. I’d constantly bring or refer them business as a result of this more profit for them and convenient coffee for me.
Now, this starbucks, seems to be all about annoying customers and maximizing per transaction profit by rudely starting the process of going to a policy that most starbucks stores don’t observe and, that isn’t posted anywhere.
As a result of this,
a. I’ve gone back to making coffee at home saving Starbucks about .20 in coffee a day, while losing no less than 3.00 per day from me as I buy not just for me many times
b. I’ve been insulted enough by the chain as a whole from the experience at this one store has been essentially treating the customers like they are ripping off starbucks and we don’t want your business anymore that more often I am choosing not to shop at Starbucks for any of my related items (Coffee beans, cups, coffee, Tea) and going to similarly competitive chains.

Came in to get blonde roast coffee, they didn’t have it and I was going to have to wait 5 minutes for them to brew it. So because I had to wait they gave me the coffee for free.
Is it about the free coffee? Nope, it’s about the customer service! And that always wins.

I’ve been coming here for a year now and I can honestly say that I’ve never been to a shittier Starbucks in regards to customer service. There’s no such thing as a simple hello in the staffs vocab, forget a smile or «how can I help you». I just stood in front of their counter with no line in front of two barristas (one was playing on his phone and then register) for 5 minutes before another employee who was sweeping came and asked if I’d like to order anything. The two behind the register just stood there and then walked away. …and who are these people giving this place 5 stars??? This place is HORRIBLE. Ugh.

Terrible Starbucks! Forgot my food and got my food wrong twice. The women who took my order was just laughing. It was a 20 minute Starbucks visit, too long! Best thing is that the bathroom was clean.

This location is very convenient and we go here a lot — the place is well kept and the baristas are a friendly lot. My one complaint is they regularly run out of stuff, especially over the weekend.
Case in point — they had one cake pop left today, just one! On other occasions they don’t have the sandwiches I want and I need to go to the other SBUX a mile west on Las Positas and First Street.

Needs more parking but everything else is great! Fast n friendly service, clean bathrooms!

Great service

I come to this Starbucks because the one on N Vasco is way overcrowded all the time. This one is almost a secret.
Very friendly, very fast and they always get my drink right.

The best Starbucks in Livermore! I go a little out of my way to work every morning cuz the staff rocks. I may have the most annoying drink (triple 2 pump venti soy 130 no whip mocha … Yea just about every box is filled) and they always get it right, unlike many other places. And they don’t mind how annoying my drink is. Sean, Maggie and Jeremy even get my drink going before I get up to the register. Just like the neighborhood coffee shop should be. Again, the best baristas is town!
This Starbucks is for the rush hour commuters. If you want to sit in a cute Starbucks (especially late on weekends) for hours, go to the one closer to downtown.

Coffee — Check
Good Service — Check
Well Maintained — Check
Not waiting in lines — Check
I like this Starbucks…