Livermore Family Dental Group

Unfortunately I would agree with the poor reviews. I am writing this review over a year after my last experience with this dental office. I feel much more qualified to write it now given that I have had such a wonderful experience with a different local dentist since then.
1. The front desk staff although nice do not put you at ease. I felt uncomfortable the first time I went to this office. It had been some time since I had had dental care so I was expecting a few cavities. There were, and a root canal needed to be done as well. I do wish I had gotten a second opinion — especially with everyone else’s experiences. But I went through with all of it., including an insanely expensive crown for the root canal tooth (I also was bombarded with the prices as I went in for my appointment and was also brought to tears/​near panic attack.)
2. The cavity work and crown all needed to be fixed at least once — very jagged, not fitting with surrounding teeth etc. They told me this was normal… it is not. Additionally during each appointment the team do not check in enough with the patient — causing pain and/​or discomfort — and acting like that is normal or ok for the procedures.
3. My husband who rarely has cavities also had poor experiences here saying that the cleanings were very uncomfortable and the staff curt toward him.
4. The prices were always more than I expected and additional items were always «recommended» despite the fact that I was obviously uncomfortable with the idea of spending more money.
5. Now that I have further experiences at another local dentist I know what top notch customer service, properly caring and careful dental hygenists, and honest dental professionals should be like.
I highly recommend you look elsewhere unless things change.

I would give «0» Stars if Unilocal would make it an option…
It has been a while since we have been to this dental practice but it still makes my blood boil every time I think about it, so, here it goes…
I brought myself and my 10 year old in for cleanings and check-​ups. They have NO tact with children. My son was in tears like I have never seen him before. They told us he had 2 cavities and needed fillings. When they attempted to start working on him, they began chastising me because he was scared. Well he was scared because they did nothing to try and distract him or even make him attempt to feel comfortable. I grabbed my son by the hand, took him out of that chair and told the Dr. off! I told her she needed to learn beside manner before treating children.
They also had done a protective coating on his back teeth the visit before to prevent cavities and our insurance covers that 100% as preventative care. They charged me $ 126.00!!! Con-​Artists!
Since then I have taken my entire family over to Livermore Smiles Dentistry on 1^st street and the Dr. there told me my son DID NOT have any cavities… Hmmmm.
I will be reporting Livermore Family Dental Group to the ADA and going back for a FULL refund of my services that they charged me for that my insurance covers.
BEWARE!!!

Worst place ever. I suffer from anxiety attacks. When I went in for an appointment they told me I needed $ 20,000 worth of work done. I started crying and hyperventilating worrying about how I was going to be able to afford that much expense. When they left the room I took my doctor prescribed medication. When they came back in and saw me taking my meds they started to act sketchy as though I was a big drug addict. They made me sit on the patient chair, they positioned me on the chair in such a way that I immediately fell off on the other side. If they had just checked their file they would have seen that they had my anxiety condition and medication both recorded. Instead they treated me like a drug addict and 2 weeks later I received a letter in the mail discharging me as one of their patients

I have only been to see this dentist twice but so far I LOVE her. She is the first dentist in my life to sit down and discuss with me my other health issues and medications and how those effect my teeth. They actually give you a juice to help counteract the shaky reaction from the Novocaine… then when she saw I was having a shaky/​nauseous reaction she explained to me that his wasn’t caused by my anxiety but by the Novocaine and she switched her method of numbing me to something that didn’t make me feel sick. They were constantly checking in with me and asking me how I was doing and if I was comfortable and keeping me informed on how much longer. I had the start of two root canals and walked out of that office feeling better than I usually do after a cleaning at other dentists.
As a person that usually has to take a xanax to get through a dental appointment and still usually has at least one panic episode I was thrilled with their treatment!
I cannot speak on the long term quality of the work at this time but I will come back and update.

Update due to comment: are you serious? We had to threaten to sue before an apology or compensation was offered! Do not go to this office. All the comments from the managers are unprofessional.

I have had no complaints with this office. The dentist is extremely courteous while working in my mouth and a pleasure to talk to. She explains all her answers to my variety of questions. So far I have had a deep cleaning, and fillings. I may need to go back for a root canal soon, and I will be sure to update this post to reflect if the quality of work remained consistent.

I had the worst experience here. They lie just to get your money. They told me I had 4 cavities and all this other work to be done. I decided to get a second opinion and all lies. I highly recommend you stay away from this place.

RUN AWAY! and don’t look back. This place is awful. The work they did on my teeth was horrible. I had to come back so many times I lost count. Each time they attempted to «fix» the poor dental work they had done because it kept falling out. They also overcharge for their work. The WORST part is that they applied to take more money out on credit in my name without even consulting me! when I confronted them they said it was because they had undercharged me. UGH! How unethical! Please save your money and time and go elsewhere.

It has been a pleasure to work with Livermore Dental. I am not the biggest fan of dental offices but they all put me at ease. My first visit was an assessment of my teeth & what work needed to be completed. My second visit was a cleaning and my third visit was to actually start the work that needed to be done. I am super sensitive & the Dentist was awesome filing my first 2 cavities … I didn’t feel a thing! I have to go back to fill a «few» more :(and I am not dreading the visit. Price (with insurance) was extremely affordable and I would refer them to anyone who asked for a great dentist!

Never again!
Never again!
Beware unless you want to be overcharged, then when you refuse service want to wait 2 WEEKS (and counting) for a refund to be put back on your credit card!