Smoker Friendly

I have visited this store several times and usually am in and out with what I need.
I can’t tell you how many times I have gone to this store and it smelled of weed. Like they were smoking it in the store it was so strong. I overlooked that as I liked the employees and the products had good pricing. Though it did bother me that a place of business would allow this in their establishment.
But I will no longer be a customer. Sunday, I walked in and the employee, I think his name is Omar, not sure, was yelling profanities, f word specifically, as I walked in the store. I thought he was yelling at me and was taken back by it, scared. I asked him if he was yelling at me and he said «mind your own business» as he put down his phone. I had no idea he was on the phone and I was the only one in store besides him. He then sells me my cigs and says «looks like you take life too serious». I was appalled and left the store.
I really liked this store and thought I was on a friendly basis with ALL employees there. I couldn’t believe the anger and disrespect he showed me. I think I rather go to one by target from now on.
If I could give 0 stars I would!

I really like this store – it’s probably the best smoking-​materials shop in Livermore. It’s clean, neat, and well stocked with all sorts of premium cigs, although the cigar selection is a bit sparse. Service is good – as in, the guy helping you isn’t talking on the phone, is actually paying attention to you. (Or maybe my standards for customer service are too low nowadays.) In short, it’s a well-​run shop with a great selection and about average prices, which is more than good enough for me.

They did not provide a receipt told me they would take care of any issues and then I went back with an issue and they told me to come back later I will not come back to this place ever again yes it was the guy who was in there Thursday morning around 11 o’clock

Came here for the first time yesterday to see about getting new coils for thebtank on my vape. Unfortunately they don’t carry the coil I needed, so I picked up a new tank and the guy there showed me how to set it up. Very friendly staff and clean space. Will be back.

This place is the best smoke shop I have ever been to. They had everything, and the place was really nice. I already have a hookah but after seeing their hookahs, I had to buy one and put in my room for display, their hookahs are the nicest I have ever seen. And the girl who helped me was very informative and helpful, she took time in showing me the differences from each hookah, i really enjoyed my time there. By far, the best smoke shop I have ever been to, and I recommend any person who cares about quality, to come to this smoke shop.

I had a horrible experience here. My friend and I needed replacement wicks for our vape pens. I worked in the area and was desperate for a wick, they were the only vape shop opened at the time. We had called ahead to make sure they had what we needed. When we arrived I found out that he did not have the replacement wicks we needed and was trying to upsale my coworker on a new tank. Long story short I had the new tank I bought from Omar looked at by another vape shop… he gave me a double coil (which should not be in that tank only single) Missing the O ring and other parts, and was a knock off Kanger product. He also told me that coil replacements would work for my Kanger Protank II that I own from a previous purchase elsewhere, and he was wrong.
Omar talks over EVERYONE (including his own employees there were just trying to assist us) He changed prices on us, wasted my friendss vape juice (filling the tank too fast spilled everywhere) and charged her full price for a new one. He tried to charge me 2 dollars for a wick that was included in the tank! I’ve been to many vape shops and this was by far the WORST. I told Omar how much I wanted to spend (only coming in for a refill) he tried to charge me more and when I spoke up about it he started yelling, «TAKE IT OR LEAVE IT…1…2… WERE CLOSING THE STORE 3…»
Omar is also obviously sexist and directly implied that because of my sex I would not understand how to use the machine and to come back another time to learn because he knows its hard to retain too much information in one day for women.
What bothers me is that he has no knowledge on any product in his store. He is not equipped to handle any customer questions or product questions. His answered were simply «you don’t want that you want this… this is way better… that sucks…» when asked why, his answer was, «because…what you don’t trust me?» No Omar I don’t because from my experience in your store I believe you see vaping as a money machine. Rather than realizing for many people it’s serious business, an alternative to smoking, not just some fad that will pass… you might take more time and effort into helping your customers, listening to their needs, and selling them a good product.
Oh i forgot to mention how many times during my visit he asked me if I was going to give him a good Unilocal review. Fist bump Omar fist bump.

Thank you Omar! What great customer service I received. Had some questions about vapor pens and e-​cigs, Omar was very informative & patient with my questions. I left happy with a vapor pen and some great tasting e-​liquid. Once again, Thanks Omar!!!

Great place and very friendly. Starting my brother in law in vape and the girl there was very helpful in helping him choose his nicotine level and flavor.

good price, not the best selection but better than the blue cave near home depot or that one downtown by mr pickles. staff is friendly too and always assists me with my extra curricular needs.

Smokers have become pariahs in our society. It’s nice to find a haven where you’re welcome, and remembered.
I go to this store and the store in Pleasanton a couple of times per month. I’ve yet to have had a bad experience.
The stores are CLEAN and not overflowing with paraphernalia. It’s organized, well-​lit, and stocks just what I need.
The staff is stellar. Always friendly, and they remember me and offer information and tips for purchases.
I like supporting local businesses, and this one is a great example of what a local business can be.

Staff is super friendly. I’ve gotten dirty looks when I walk into a smoke shop due to my appearance & I’m young. This place I feel like I can walk right in & not be worried about them questioning my reasoning. I’ve been questioned many times in other smoke shops around town. This is the only place ill go!

Great selection and great staff!!! Doolir was great with service and vert knowledgeable of the products I love how he took his time to show me the ins and outs before I bought… best smoke shop in livermore hands down!!!

I really liked shopping here. Friendly and knowledgeable staff. Prices were good too. Lots of discounts.

this smoker friendly franchise is a compact store that wants to satisfy all smoking needs, weather it’s by piper, paper, or cigars. they have glass, wood, and steel pipes,
smoke: patron maduro (8.98)
–selection looked like mostly premium smokes, names.
–prices looked seasonable.
–lady proprietor clipped my ‘gar and repackaged it.
ashes:
–smiling service.
–would certainly repeat if i was in the area.