Swarovski

Wow. Don’t let the reviews fool you. I just left the store about 5 minutes ago (they stayed open for me for about 30 minutes btw) and I left with such a wonderful retail experience. I came in looking to get a watch for my girlfriend, and I was helped out by Richard. I think he’s the manager. Anyways, he showed me the entire collection that they offer, and also gave me details about each product. I ended up getting a beautiful watch for her at a very reasonable price.
The fact that I was not pressured into buying anything, and the time the staff took into trying to find the right watch for my gf, is what made me so happy with my visit!

Time: 12:30PM Date: 7÷31÷15 Weather: Clear and warm
I came here with my friend who’s getting married in three weeks, to look for bridesmaids gifts. Her mother was with us as well. Upon entering the store, we were not greeting by anyone. Although, there were two employees present on the floor (one associate, one manager). After being in the store for 10 minutes with approximately 10 other people, they continued their conversation on not using text messaging to do business. It wasn’t until someone asked to try something on, that they finally broke their conversation.
The associate came to help the customer with a bracelet that happened to be by our party. After helping her, my friend’s mom proceeded to ask the associate how she could get a piece she has at home, to really sparkle. The associate said she could by a cloth. My friend’s mom asked her if they store offered a cleaning service. The associate laughed and said «No. That’s weird.» We asked we that would be so weird, she said because no one has ever asked me that before. We told her, well other jewelry stores, such as Tiffany’s do offer the service. So its not really something that you laugh at when someone asks you if your «fine» jewelry store provides that type of service. She shrugged it off and walked away. (I’d like to note the associate came up to us scratching her underarm. Who the hell scratches their arm pit in public, no less while working retail?)
After a couple more minutes, I simply had to walk outside, because I could feel myself getting extremely upset. I’ve worked in a retail store part time for over 15 years. The reason why I maintained that job in addition to my full time office job, is because I like interacting with other people and providing excellent customer service. I had a manager of an outlet store say she was a stickler for customer service because she did not want her store to fall into the typical bad service category as other outlet stores.
This store was the prototype of what bad customer service looks like. You ignore your customers, belittle them when they ask you a question with an accent and then not accept responsibility when you’ve made a mistake.
I went back to the store after we left and asked Jennifer (the store manager) for her district managers name and phone number. She proceeds to give me her card, stating she’ll forward my email to her district manager and she’s not allowed to give out her information. Seriously, was I born yesterday? I know she has no intention at all in forwarding my strongly worded email. But at least you all will now know what to expect when entering that store. No one will acknowledge you. Except maybe to make you feel bad about asking a perfectly normal question. Oh and they won’t let you buy 6 of an item with a coupon because the coupon only allows 3. Goodness knows, they’re raking in the dough from they’re «sparkling» customer service.

Worst customer service I have ever seen. If u can avoid going to this store. They are rude, racist and have no interest in their customers.
1. They refused help with shopping.
2. Bought 4 items and requested for gift bag s cause I wanted to gift to family members, they refused to give the bags, reason: due to long weekend they are running short. Btw I spent over $ 350 so I don’t think asking for individual gift bag was unreasonable.
Over all really bad experience. Wish there was a negative star.