TJ Maxx

Horrible customer service! I went in to return a Halloween costume that didn’t fit my baby BEFORE the holiday (unworn/​unopened, with tags). Having recently returned an item at their affiliate Home Goods, I assumed that they could also look up my purchase using my credit card. Wrong… The cashier Cynthia said that I would only get $ 10 back. I asked, «Why, when I paid $ 20?» She mockingly smiled and said, «because you don’t have the receipt». That attitude really irked me. Okay, I told her as the manager with short hair stood directly behind her, I’ll come back with the receipt. I then asked the manager directly, Am I going to get my FULL refund if I come back later even though this is a Halloween item? She said yes, as long as I had the receipt. They must of thought I was full of it and wouldn’t be back. Cut to a few days later. I find the stupid receipt and go into the store. Two cashiers and two managers tell me they aren’t going to give me ANYTHING back! The manager Rosanne says that it’s clearly posted that no refunds would be given for Halloween. Those signs were not posted when I purchased the costume on ¹⁰⁄₁₆ nor when I came in a week later to return it. They suddenly show up after Halloween of course. They were lazy and clearly disorganized that they didn’t put them up prior to give customers ample notice. As any good company would do, they would tell you if the sale is final or not. Nothing on the receipt gives indication of this either. To add insult to injury, the girl Cynthia tried to deny offering me $ 10 when the manager asked if she remembered me coming in. Cynthia tried to say she offered store credit to cover for herself because Roseanne the manager said that $ 10 shouldn’t of been offered at that time since Halloween wasn’t even marked down yet. Ineptitude… All because of bad training if you ask me. Cynthia then adds that I didn’t ask about the return policy so she didn’t tell me! I really hope the district manager reads these reviews. All could of been avoided had there been courtesy. Instead of a manager arguing with a customer about lack of communication with an obviously new/​inept employee. Thanks a lot Roseanne for doing me a one time courtesy favor and offering me credit while making a good customer feel like they were trying to steal. If you ever have a return please take note or avoid this place like me.

Horrible customer service experience with a return. Was made to feel like crap, the manager they called up was extremely rude and grudgingly did me the favor of returning my item, but then the sales clerk – the Coordinator, couldn’t get the tag put in properly. She actually asked me if I had another tag – No, I don’t have another tag. That is the only tag that it came with! Then I had to go to another register to return a piece of jewelry where rather than returning the item, they charged me again then had to refund me twice to make up for the mistake. That clerk (the 4^th person I’ve dealt with at this point) at least was professional and had a friendly attitude, which was more than I could say for any of the others. Her name was Hira. As I was leaving I asked if there was a district manager that I could speak with. They referred me to their store manager who was going off duty. She basically defended their policy and explained that I couldn’t expect them to be like a Macy’s. She said that they couldn’t resell the item I was returning and they’d eat the cost. She should know that with that kind of short-​sighted customer service, they are losing more than the cost of that one item. They are losing my future business, which is far more profitable in the long term. The only reason they are getting 2 stars instead of 1 is that I was able to return the item – but I left the store feeling really crappy about the whole experience!

The jewelry selection is the best aspect of this TJ Maxx which includes lots of clearance pieces as well. I shopped here yesterday and really enjoyed looking at all the jewelry especially Lucky Brand which is my ultimate favorite costume jewelry brand. Well I did find a bracelet that I bought yesterday. The clerk who helped me, Ashley was very nice but somewhat distracted. She did not even ask me if I had a rewards card before I paid for my item. But that I usually do remember. Just this time, I forgot. And so, I did not get my rewards access points. It was after the purchase that I realized that I did not get my points and so went back in line to see what can be done. The clerks at the counter told me they could not do anything and suggested that I go online. Well I did and nothing on their website helped me.
I contacted headquarters though email and no reply yet. I just do not understand why the clerks could not correct the problem at the store. At least they could have had me return the item and then re purchase the item with my rewards access card, couldn’t they? This rewards access program is not new — it has been around for at least a year now. I would think TJ Maxx would make it easy to get points even when forgot to be used at time of purchase– but sadly NO! It seems that the company cares more about their credit card program then the general rewards program.
Nothing even online discusses that advantages of using this rewards program on a regular basis. I am not sure but is it after spending $ 100 — are you supposed to get $ 10 store credit? Even then, how does a customer keep track of one’s reward points? It is just a tedious issue and makes me reconsider wanting to shop at this store. And, unlike the other reward programs I have taken advantage that constantly reward me for purchases, I have not yet gotten rewarded for TJ Maxx/​Marshalls/​Home Goods purchases while being part of the program (all three stores are part of the same company).
Update as of 5÷14÷15
I got an email from TJ Maxx headquarters regarding this issue. It appears they thought I was having problems with a TJ Maxx credit card. NO! I thought I made it clear. I gave them all the information they needed including the time I was there, the name of the clerk who helped me with my purchase, my rewards program card numbers. I was having trouble with their general rewards program which is very lousy in my opinion. The only information I have ever received regarding this program is from the clerks. I never found any information regarding the program online. Yes, I never got a straight answer regarding how it works, unlike CVS, Rite Aid, Kmart, Walgreens and other stores that make it very clear regarding how their rewards program works.
Pros:
–Great selection of merchandise esp. in jewelry
–very clean and well organized store
Cons:
–lack of information regarding the general rewards program (not the credit card), apparently cannot be applied after purchase if forgotten to be used, and if you lose your card, there goes any points you previously earned — in one word, it SUCKS!!!

Everytime I go to this location, I always walk out with something. They have a great selection, from shoes, purses, clothes, kids stuff. They never disappoint.

I go here all the time. My problem is not with the store itself, but for my experience last night. There was a man working last night, bald or receding hairline, maybe mid 30’s or 40’s… was zipping around back and forth between being cashier and doing go backs, acting like he was much busier than he actually was, clearly unhappy to interact with other humans whatsoever, making sure to treat the customers he did stop to ring up like a bunch of idiots for impeding on his time I guess… Yeah that guy is a jerk!
I could already tell that this guy was a jerk as he turned around and signed into a register, and I was next in line, lucky me. He hit the stupid automatic button robot voice thing to summon me to the register. Didn’t say a word to me, didn’t even look at me. I said «hi, I have a return, nothing wrong with it, just didn’t fit the drawer I wanted to use it in (drawer organizer)». Still didn’t look at me or say anything, just proceeded to hurriedly take the item out of the bag and bang on a few buttons on the register and as he walked away mumbled something to me… I said «I’m sorry what was that?». He just kept doing whatever he was doing when he walked away, ignored me, and rolled his eyes as he rushed back to the register and repeated «swipe your card» and he was very irritated apparently that I did not understand his mumbling the first time. I didn’t bother to speak to him the rest of the transaction. And when he slammed the copies of my receipts on the counter, I was glad to be finished with him!!!
JERK ALERT!

Yay, TJ Maxx! Can’t believe I haven’t reviewed this location yet!
5 stars for location– it’s literally 6 – 7 minutes from me.
4 stars for their selection.
5 stars for customer service.
4 stars for their prices.
I’ve been a Maxinista sine before this location even opened up in Livermore. Tj Maxx is like the classier version of Ross, just like Target is the classier version of Walmart. Funny how they both choose red and blue to represent their business.
This store has the best prices for high-​quality jeans that you will ever find, but wait! There’s more! Sports apparel? They’ve got it. Makeup? They’ve got it. Chocolate for your chocolate fix? You bet they’ve got that. When I walked in today, the LAST THING I expected to find was the coveted SJ Sharks women’s cut jacket. THEY HAD IT, and it was only $ 16.99. At the mall, that kind of jacket would be $ 30+ easily.
Not only that, but I walked out with 2 excellent, spankin’ new skinny jeans. I love this store so much.

I’ve never found anything good in this TJ Maxx. The service has always been meh, if not outright unfriendly, and a lot of the merchandise is falling apart and overpriced.
Seriously, things are dangling threads, scuffed, or have holes. The makeup section is terrible — in clearance, over half the things have been torn open by customers and clearly used. And they expect us to buy these things? I don’t think so.
Despite the terrible quality of the merchandise, it’s always crowded in here. And since it shares a parking lot with Target and Ross, it gets pretty insane too, especially during weekends (I would never in a million years come here for Black Friday).

Nice and clean store. You can find many designer brands here if you can’t find it next door. Prices are very competitive with Ross and they usually have more brand products.

Love this store, this is where I buy all my designer handbags (DKNY, B. Makowski, CA & many more!), they always have a great selection here and you really can’t beat the prices!
It’s never packed, and they have all kinds of home décor items, clothing, accessories & men’s stuff!

Great T J Maxx! I’m a huge fan of Home Good, Marshalles, and Tj Maxx! This store was by far the friendliest and so so clean! I was greeted when I walked in and help when I had a question about clothing. Everything was organized by size and the purses by color! Will be visiting again for sure!

Smaller than most TJ Maxx stores in the bay area, but still a good selection in all departments. Best thing was when i went, they had lots of great clearance deals: Melissa & Doug US map puzzle with state capitals for $ 6 (perfect as my kid is currently learning this), 3-​pack transformers toy for $ 3 and power rangers red mask for $ 3, those cutely wrapped, great smelling soaps for $ 2 — I picked up 2 of these. Also they had a good selection of North Face fleece for $ 50-​$ 70. Lots of colors but i got the basic black. When the line got a little longer at the cashier, they called for another. So they’re paying attention!

I remember going to the Grand Opening, and I had hoped that it wouldn’t get run down like the other locations. It’s been about two years since then, and quality did deteriorate, and like other Unilocalers, if you happen to be in the shopping area, it’s not a bad idea just to look around. Let’s see, I’ll review the merchandise, employees, and overall atmosphere.
Merchandise: Just because you carry some «namebrand» clothing, handbags, and accessories, doesn’t mean that it’s actually worth the price. You’re supposed to save money by coming here, but really, it’s pretty much the same price if I just go to Macy’s to buy the same thing. T.J. Maxx is just bringing it closer to you (oh whoopee). A lot of the clothing is just… ugly sometimes. There’s nothing too fabulous about it, and the quality for the price they ask is just out of proportion. They do carry your necessities for business wear, not that it’s fashionable, but your basics. The miscellaneous items in the back of the store are okay, and like my review, meh, i’ve experienced better. It’s okay. Their clearance area for shoes-​puh-​lease, did not provide a discount. I think we’re all mature that we can just TRY to move on past the sales gimmick of simply labeling something as «discount» when it really isn’t.
Employees: they seem to go through a lot of different cashiers and workers, which makes me question their stability for service. There is one cashier though, that is always there and is always ringing customers up. She was courteous, but I mean, that’s expected. There was nothing out of the ordinary and anything «spectacular» about the service. The manager sometimes walks around to check up on stuff but he doesn’t do much.
Atmosphere: at the beginning, everything was stocked, organized, and looked new, but now, it all looks kind of old, and the energy is lost. They have, however, beaten out Ross which was soo quiet when we walked over there afterwards. There are some items out of place and now, I just see racks of clearance items, just dumped on the racks. It’s like, if you find what you want, there ya go. Even those clearance items are totally unworthy to sell, i.e. no packaging, broken items, etc. If they are leftovers, don’t just slop it over in the corner next to the baby department. Please, have some dignity.
Overall, it kills time, you need something quick and easy to buy, or whatever, any last minute items, there you go.

I like TJ Maxx if I have a good hour to spend with no where to be.
It is extremely hit or miss here.
The lines can get excruciatingly long!
The employees are kinda «meh.» The just ring up your things without any sort of conversation.
It is nice that it is in the same shopping mall as Target. You can walk in between both stores.

The first time I came in here, I wasn’t impressed. Everything should be cheaper than department store prices, but in my opinion, it’s still too expensive for me. I’m a bit more frugal than most though. However, the second time I came here, I happened to mosey my way into the toy section. They carry Melissa & Doug brand toys for kids! I was excited! And I was even more excited when I found a Christmas gift for my daughter that I was going to order on Amazon… And yes, even MORE excitement when I realized it was $ 5 cheaper at TJ Maxx than it was on Amazon. I’m such the bargain hunter!
The line was long. I dreaded standing in it, because the last time I came here, the service was sooooooooooo s-​l-​o-​w. But this time the line went fast. My checkout was one of the quickest EVER. Kudos for that.
I’ll probably shop here again, but not for clothes or shoes or handbags. I’ll keep checking out the toy section for good deals!

Very organized, nice stock of children’s books (classic board books, Dr. Seuss), decent selection of baby boys clothes (Carter’s, Hurley, Calvin Klein). Pretty good toy selection too. I’ll be back monthly to check for new deals!

This store has no personality. The stock on the floor looks out of style clothes. No men’s shoes and not much of a men’s collection. The prices are steep and it is not neat. Did’t mean to rhyme there. Came here to look for some slacks and dress shoes for my honey. Big disappointment. I left empty handed and won’t be back to shop here. Their shoe prices are steep for a retail store. If I spend that kind of money for shoes I’ll hit up Macy’s with their coupons. The women’s clothes look like you need granny panties with them.

I have given this location several tries and come up nearly empty each time. I agree with the reviewer who felt that their inventory was less than fashionable. Prices have gone up and do not reflect the quality of the items. I have only purchased from their home goods section– and very little. The biggest issue I have with the store is it’s truly poor customer service. Yesterday, at the jewelry counter, the employee stationed there was talking about getting a better job and leaving that crappy store. She went on disparaging the store for several minutes to an apparent trainee. Awful. When I was checking out, the only employee attending the register area barked at me to come down to the end register and was extremely ill-​humored. He talked to my friend and I as if he suspected us of having poisoned his puppy. I will not return.

Ok, what gives with the low scores?
Love that we have TJ Maxx in Livermore! This new store is super clean and organized. There is always plenty of parking and room to actually shop in the store. The service I’ve received has been good.
This is definitely better than the Dublin store!

SO much better than the Dublin location. I always get my work clothes from here and am never dissappointed. I’m always greeted with a smile and can always find something I like, whether it’s clothing or stuff for the home.
Everything is in its proper place, not strewn carelessly throughout the aisle as it is in Dublin.
The employees have always been very friendly to me here and even the customers at this location are nice! In Dublin, people are not mindful of their surroundings which gets very annoying. I don’t know why it’s so different here, but it is.
I will continue going here instead of Dublin, I don’t care which one I happen to be closest to.

If today was any indication then Livermore is full of Maxxanistas! The old Mervyns has been converted into a bright shiny new store. Everything was neat and orderly.
Seems kinda small compared to other locations but they did a nice job. And wait til you see the changing room area. Usually just a hallway with change rooms. They’ve made this look like you could be at Nordstrom or Needless Markup.
They had many people on hand to direct traffic and the lines moved smoothly. I hope this location manages to keep up this standard and not turn into a hot mess like the Ross a few doors down.