Visiting Angels

The family is grateful for the wonderful care provided by the Visiting Angels while our mother courageously battled Parkinson’s for the past six years. A special thank you to Mom’s personal providers for their dedicated care for the past years: DeLayne Zollars, Jaime Medeiros, Ann Marie Winkler and Keith, the executive director of the Visiting Angels. Although Mom was in need of hospice, the Visiting Angels continued to provide their excellent care for Mom in her final days.

Unfortunately, we’ve needed 24 hour care for the final days of care for both my mother-​in-​law and my mother. Fortunately we found Visiting Angels and used them both times. Both cases we were working with Hospice, so Visiting Angels sent caregivers experienced with Hospice. The caregivers were so kind and caring and did a wonderful job. There was one that we didn’t click with and it was easy to request to not have her return. The others were all wonderful. And in both cases the caregivers were there when our mothers passed and were so kind and compassionate and handled everything so smoothly for us. I wouldn’t wish this situation on anyone, but if you are faced with it, I highly recommend Visiting Angels!

Linda, Tamara, Keith and staff have demonstrated extraordinary personal concern and care for my dad, while proactively updating, quickly responding to, and guiding my brother and I, regarding care for my dad.

I cannot say enough about Kathy (who coordinates caregivers), the caregivers themselves, and Marla the Marketing Director! My mom was hospitalized in the past, and we have used them for many transitions home-​always with excellent experiences. Recently, my mom was released from the hospital into hospice care at my sister’s home. I was visiting from afar. We needed help, and this was obviously a very emotional time. The caregiver coordinator and caregivers were sensitive, experienced (giving us confidence to sleep, etc, which is so valued), and kind. I felt my mother was in excellent and loving care, when it could not be me with her. Kathy was able to arrange nightly assistance quickly, and really was so attentive and responsive. She came to the house, accompanied the newer caregivers, etc. Over the past few times interacting with them, we have grown to love Kathy, Marla and many of the caregivers, like family! They are just that kind of people.

Three days prior to leaving for a week long vacation, my Mom started having some health issues and ended up in ER. It quickly became obvious that I was going to need full-​time in-​home care for her during my absence. That evening, I made a phone call to Visiting Angels of Livermore. They offered to provide a full no-​commitment assessment, and I accepted.
The next day, Mr. Keith Beck, Executive Director, came to my home and evaluated Mom’s situation and needs. Mr. Beck was on-​time, professional, organized and efficient. Following the assessment, we were introduced to a recommended caregiver who, assuming my approval, would be responsible for Mom. She was professional, very conversational with Mom and an experienced caregiver. By the end of the appointments, I was confident that Mom would have good, comforting care while I was gone. I was extremely impressed that Visiting Angels responded so quickly, and was also able to provide and dedicate quality staff in a timely manner.
I continued the caregiving services on a part-​time basis after I returned home as Mom was still not quite stable. Another caregiver was introduced and assigned. After a couple of weeks of continued part-​time care, Mom became much better and I was comfortable with stopping the services.
I highly recommend Visiting Angels of Livermore. All of my experiences (and my Mom’s) were positive. It is a very well managed business with a reliable, kind, and supportive team: owner, office staff, and caregivers. Thanks to Visiting Angels I was able to enjoy my vacation. I will definitely use them again when and if the need arises.
If you are considering in-​home care for a loved one, Visiting Angels of Livermore is it. An excellent Unilocal score…5 Stars all the way!

We had some Visiting Angels volunteers come to our senior community to assist with a 4^th of July barbeque. They were wonderful. They worked so hard helping with serving, clean up and visiting with our residents. They treated everyone like family. It was such a pleasure to have them here.
Sally, Service Coordinator, Arbor Vista Senior Community

I cannot recommend Visiting Angels of Livermore highly enough. They took great care to make sure what my mother needed, what her preferences were, and what services could benefit her. There was never any pressure, never any awkwardness. The caregiver assigned to my mom was friendly, dependable and helpful. The caregiver was called on to help my mom dress, bathe, and go for walks (she is blind). The caregiver prepared her lunch and helped her find her programs on TV. It was a great relief to my mind to know that while I was at work, my mom was well taken care of. Her situation changed and Mom moved away from Livermore, but if she had remained we would have continued with Visiting Angels. I do not hesitate to give them the highest ranking.

I live in Kansas City and my Grandmother lived in Livermore CA for many years at an assisted living residence. As there were no other relatives there to help her with things and provide her with options to get out and shop or just take a drive, I engaged the Livermore Visiting Angels to visit her twice a week. They went out on errands and sometimes just to drive through to get something to eat. This arrangement was in place for a couple of years before my Grandmother moved back to Kansas City. During the time that she was visited by their staff, they took great care to work with her preferences for people, places and scheduling. The office staff were great at letting me know if, during their time with her, my Grandmother had mentioned not feeling well or a need for something. I didn’t know what to expect when I first signed up with the service, but can now say that, based on my experience with this group, I would not hesitate to use their help again.

I have never been so impressed with getting assistance for a loved one. Not only do they provide a quick response but they are sensitive to your needs. It is extremely important to the Visiting Angels that the person they send to your home is compatible with the person needing the care. They follow up and are very compassionate which I really appreciated at such a difficult time. They accommodated all of our needs even when we needed someone to stay over night at the last minute.
You will not be disappointed so please don’t waste your time checking out other companies as I don’t think you will find any better.
Thank you so much Visiting Angels as you were an Angel in the time of need!!!

As we all get older, we are faced with tough life choices to care for our parents. As with many of you, we have tried care givers that are not up-​to-​par. Been there, done that. No agency is perfect. That is the facts. But, when you get an agency that does more than pay lip service to care, then you have a winner. Lots of agencies claim they will assist you and stand by you to help your parents, but Keith Beck and crew actually deliver it. I don’t know where our family would be without them. They screen and hire quality people like Rebecca, Julie, Kathy, Chris, Bertha and many others who have assisted us over the last year and a half. They will do everything they can to assist you with whatever stage of life’s challenges you face. It’s tough enough to go at this alone, but with Visiting Angels helping you, it makes it that much easier and less to worry about.

I briefly worked with Visiting Angels right after I graduated vocational school and while my stint with the agency was incredibly brief, their values have stuck with me for my entire care giving career.
I recommend Visiting Angels to everyone and especially this location because of the quality care they provide. They do an excellent job of pairing clients with caregivers and the staff is always accessible for any questions, comments or concerns. They’re polite, courteous, friendly and respectful which are all key traits to have.
I strongly urge all caregivers who are fresh out of school or who have been in the business for a while to apply with Visiting Angels because the quality care they provide to their clients is definitely extended to their caregivers and that’s important.

Don’t waste your time with another company. We have tried several others and Visiting Angels of Livermore is rock solid, dependable, and is a group of wonderful people. They listen to your needs and find you the care givers that are a right fit for your situation. When they are with my parents, I do not worry. They work extremely hard and they CARE. Whatever they do to train and screen their care givers is working. If you have a change in your situation, they respond without missing a beat and keep you informed every step of the way. In my opinion this is the Cadillac of care when in comes to seniors. I am so very, very, very grateful for everything that they’ve done and continue to do for my parents. Don’t hesitate to call them, talk to Keith and find out for yourself.

Visiting Angels was really a God send when I needed them the most. My Mom’s health was failing and at first, she just needed in home assistance. Later we increased it to 24 hour care. We came to know several caregivers and each and every one, was a gem. They were so skilled and knowledgeable in care giving. They were warm and friendly and my Mom was always happy to see them. The office staff was very accommodating and there to support my family ²⁴⁄₇. I don’t know how I would have managed without them. They have a special place in my heart and I will never forget how wonderful they all were, during such a difficult time. I would highly recommend them and want to tell them Thank You one more time. A well run business !
Debbie Phelps

Well, here is another review… it is long, but well, I do like to write (LOL!), but I was COMPELLED to write about this company when I was reviewing companies I use and updating reviews I had made. Read on!
When it was time to make a decision as to how and what to pursue about care for my parents-​at some point, we all may be confronted with this issue, as to: do I find in-​home care? A home or residence? –what do I do? I knew my parents were not ready for a facility-​they wanted to be home, and while they were capable of taking care of some things, other things were just not practical to expect them to do anymore. Plus, with my dad’s beginnings of dementia coming on, I just knew that my mom would not be able to deal with that. They needed medicine reminders, I did not want them driving anymore, and I was getting scared to think of them trying to cook for themselves-​or not! What if they forgot to cook, or eat?! I work outside of home and taking care of my family, and the stress of trying to help them, run my home, work, the missed days of work to care for them… I was beside myself and turning into a wreck. I made the phone call to Visiting Angels here in Livermore (where we all live) and the office could not have been more caring, compassionate, understanding, and most of all-​KNOWLEDGEABLE about elderly companionship and care. I spoke with THERESA (@Jazzmine-that is how it is spelled!) and she put me on with the owner and director, Keith. Keith has been through the issues I am going through, in fact, that is why he opened Visiting Angels-​he knew in his heart that there was something better out there for older peeps who wanted to stay in their home in their golden years. We made an appointment; Keith visited with us (I say visit because it was a genuine visit-​he spoke with my folks, not at them, and inquired about what they needed). Mr. Beck was punctual, totally professional, kind, and compassionate. Ok, so I keep using those words… I can’t help but use them. I don’t know who the one-​star rater is, but Jazzmin’s description of this office is well, NOT the office I have come to know and love. While I do not know what the attendants earn, or anything about benefits– I DO know that Mr. Beck screens ALL possible caregivers with a full background check and a drug test. This company is top-​shelf, and if I could give it TEN stars, I would!