Watch Station Outlet Store

Their staff suck, especially the manager with glass, she is pretty rude and racial discrimination she directly give me final sale on my two watches purchase because I did speak perfect English. In addition she refused to provide me gift receipt because its final sale, it’s ridiculous and unbelievable. What a rude and disrespectful store and staff. They really suck!

I was looking around the Livermore outlets for something to buy for myself and my dad for Father’s Day. I stopped by this store to see if they had anything good and was kindly greeted by the employees. One of their employees named Biff helped me look around and was patient enough to help me find a watch. He was able to give his honest opinion on watches that I was looking into which was very helpful for me as I am very indecisive. For a good price, I was able to find a watch for my father which he extremely liked and I consistently get compliments on my new watch when I wear mine. Biff was kind enough to offer me adjustments and repairs if anything were to happen to my watch. I’m definitely coming back if I ever need a new watch!

I stopped by there with my girlfriend while shopping at the livermore outlets and came in during a good time. They were having a sale, buy one get 40% off and buy 2 or more to get 50% off each item. This place has tons of brands to choose from, from burberry to diesel; women’s, men’s, and unisex watches. The place is small, typical for a outlet specialty store. There were tons of workers, however it seemed like only 2 of them were actually working while the others were conversing among eachother. The gentlemen that assisted us was very kind and knowledgeable. He helped both us look at many different watches before we settled. We ended up buying 3 watches, 2 skagens and 1 kate spade watch. Spent a grand total of $ 218 instead of $ 440. I think we got a pretty good deal. From my understanding, the store is going to have on going sales like these from now on. so i definitely recommend stopping by. We didnt go into the store with intentions of purchases watches and we came out with 3 of them!

I bought my wife a Burberry watch from the Watch Station at Livermore, and the battery died within 6 months (???). So we went back to the store looking to get the batter replaced. The store technician promptly took our watch and while changing the battery, happened to break the crystal. As expected, the office manager said that they would foot the repair costs and have the watch sent to us in 2 – 4 weeks! Funnily enough, my wife received an email with the repair changes requesting for a payment. We had to bring this up with the store and they agreed to take care of it. It’s been more than 5 weeks and we still haven’t received the watch ! And the store team doesn’t seem to care/​help.

I have to start off by saying I have never received such a lack of service from a store with so many employees. We were directed here by one of the employees at the Burberry store as they said they had more of a selection of watches than their store. My cousin, my boyfriend and myself visited this location on 01÷11÷15 around 4PM, we were not greeted nor acknowledged from the moment we walked in as it seemed like the employees were too busy holding conversations with themselves about five to seven employees were working. The most service we got was an employee complimenting my necklace but did not offer to help or ask if we needed assistance. All three of us stood in front of the area where they have their Burberry watches for about six minutes before we finally gave up and walked out. Based on our experience here I would rather purchase my watches from Saks, last call or other locations that carry the same watches with better service. If I could give this place zero stars I really would.

Please do not waste your time at this place! The sales associates are all rude an very disrespectful the watches are all ugly an not even cheap! Once again staff sucks!

Bought my watch here about a year ago and took it back to get the battery replaced. After waiting for 30 min, they told me they didn’t have the right battery in stock. Don’t know why they couldn’t have looked that up before hand. To top it off, when they put my watch back together, they didn’t put the water proof gasket back, so when I did take my watch somewhere else for a new battery, I needed to pay for a new gasket as well. Never going back to this store.