The whole point of a mall is convenience. So this T-Mobile location has that working for it. Customer service is solid here, but it’s a small store. In terms of negatives, the one thing that you may encounter is if you walk in there when there are more than one other customer. You may end up waiting forever. So it’s kind of a gamble if you decide to go there. Then again, you can always browse elsewhere in the mall until there are no other customers.