Dmv Lockport Express

its a DMV what do you want I was in and out fairly quick for a license renewal but they charge a dollar to use credit card

The staff here are quick and efficient. Every time I come to this DMV I am always in and out in record time! I will purposely drive to this facility because there is never a wait and I get quick service.

I have never been treated with such disrespect and would rather stand in line for an hour to be assisted by someone pleasant and helpful. I walked in cheerful at 8:30 am to have my title to my car put in my name from my leasing company. There were no customers in the place, so I knew this was going to be quick and easy. The helpful people at the Orland Park facility told me what I needed filled out but that it had to be done in a full service facility like Lockport. I walk up and a black woman in a very dry voice says «can I help you». It goes down hill from there. She was rude, robotic, and acted like she hadn’t slept in months. She talked down to me like I was a child (I run my own company and have 17 employees) and only helped when I prodded her to do so. Within 10 minutes I had enough. I took my paperwork and told her she needed «professional classes on how to deal with the public». I don’t like to identify people by race or gender but I was too upset to ask this black woman her name but she was the only black woman there and should be ashamed of herself and her manager should be fired. Jesse White, you would not put up with this behavior. There was NO CUSTOMER SERVICE here at all. She actually gave me paper work to fill out and said if I don’t understand it all there was an 800 number on the back I could call !!! Really? I am here, in front of you, why would I need to call an 800 number!!! Stay away from Lockport unless you just need to pay for plates!!! They stink!

People need to be more informed when doing their job! I asked for a week extension for $ 8 on my plate sticker because I still needed to get something fixed to pass my emissions test. Woman tells me, «why not get the 3 month extension just in case, it’s $ 30 and it goes towards the price of your sticker anyway, so you will only owe $ 70 in 3 months» Good idea right! WRONG. SHE LIED. I now still have to pay the full amount for my sticker. Learn how to do your job and not rip people off.

One day they had a greeter directing people to the three lines, one was or registration renewal. I decided to go next day. Two lines this day and packed. Rude counter-​lady acted like she owned me, talking quietly, being snotty, hoping policeman waiting in line would throw me out (giving him looks like I was making trouble, she was insulting me which he couldn’t hear). He didn’t bother me. There were only a few dozen people in there, they didn’t have the man directing customers to the lines, so no one knew there was supposed to be a line for renewals (but me). I just walked out and paid the currency exchange next door thirty five dollars to do what dmv does for free. Yes, it was that bad at the Lockport dmv!

As an express facility, I’m not sure what services aren’t offered here. For my simple needs, I gladly go a little out of my way to get here because I never have to wait more than a couple minutes.
My only gripe may be a state of Illinois deal, but I can’t stand paying 65 cents to use my debit card to pay. Other than that nuisance charge, this place is fantastic.

Went to the DMV to have my license renewed this morning, wow what a pleasant surprise. Not very far off I355 and 159^th st. This is a very small place, there were only 6 other people in there besides me. no line, I just walked right up had my vision test, answered a few questions, paid my fee. off to get my photo taken. in and out in 10 minutes. This is a
express facility so there are limited services. The lady working there was very pleasant to talk to and even wished me a Merry Christmas!