Chili’s Grill & Bar

Sorry Chili’s, but I think we are done. While it may be one of few «restaurants» in my area, that does not make it OK to sell mediocre food while delivering with mediocre service. My three year old grand daughter loves going there (for some reason). Thank goodness she is still young and we have many places to take her and show her what good food is!
I ordered the Buffalo Chicken Salad last night and it was truly the worst salad I have ever received. I had better salads at the cafeteria when I was in high school. And that was many moons ago! I don’t know if the goal was to serve that limp, not so fresh salad or if there was a genius (pure sarcasm) in your kitchen that actually put it under the warmer. Either way, that was the last chance after the bad experiences we have had there the last several times. I would rather drive a little further, and even spend a little more to enjoy my food. And my grand daughter certainly deserves better!

Poor service from our waitress. Sorry I even left a tip. It should go to the manager that ended up having to help us. Not to sure if I will ever return to this location again.

Great service and staff was amazing, we did come before it got busy but we have been a lot and never really been disappointed. Today was above the rest though Breanna was the best server I have had at any restaurant. Very pleasant and never felt as we were bugging her. Thanks Breanna we will come back because of your kindness.

Ordered Texas fries. I’ve been here several times and the managers are always pleasant but the staff… not so much. I’ve never had a «rude» server/​bartender but service with a smile goes a long way. Not impressed but the food is good so I usually take my food to go. Excited about the watermelon lemonade though! Very yummy!

Wow where do I begin?!! All I ordered was a spicy panko onion rings to go and 2 cups of ancho chile ranch with it. The bartender was rude to say the least. I guess its a racial thing. She was soo impatient to take my order and get it over with, that she didnt even smile. There was no delay in the order i got it on time from the «pleasant» bartender and left. In the car I opened it to taste and the rings were oily as hell. I think they recooked old ones in oil, not sure though. These were supposed to have a seasoning over them but they didnt. Then came the best part, the ranch was the most diluted thing I have seen. It wasnt creamy, it was almost like water. So I got oily onion rings with no seasoning and watery ranch that I am sure was nearing expiry. Never going back to this place again. I would go the other chillis near snellville and lilburn on 78

As usual, food was barely mediocre; hamburger being dry as a shoe sole and service was slow. We had to get our dessert to go because it took so long to be brought out, despite having ordered it on their fancy kiosk thingy.

Being close to home, the drive to delicious food is never too long. Chili’s is an amazing restaurant especially in this location. The restaurant itself is always clean, and the servers are very friendly. My family always loves to get chips and salsa and I am in love with the honey chipotle chicken crispers! They are sweet with a touch of spice, and are so delicious! I also like the pizzas and overall, everything is just really good!

This was the WORST restaurant experience in my entire life. I ordered two items to go on my way home and was informed it would be ready in ten minutes. It took us about three minutes to arrive and we decided to dine in because the restaurant was not busy and we could be seated right away. The hostess told us she would notify the appropriate people and it would not be a problem. We were seated at a table in the bar that had not been cleaned (no biggie– very easy to remedy).
We sat there for over 15 minutes with no one acknowledging us. I informed a gentleman that we we had called in an order and decided to eat it there. Several minutes went by and no service. The same waiter came back by and asked, «When do you want your food». Our reply was“Now”. After about 10 minutes another server came by and we asked if we could have drinks and informed her of the situation. We waited another 10 – 15 minutes and asked for a manager, while waiting our food aarived and the server had informed us it had been sitting in the back in boxes. The food was ICE COLD. A manager came over and we explained the situation and said she was sorry. Then another «manager» came by and I explained the evening’s events, he said they typically don’t have situations like ours in a very accusatory manner. He never acknowledged the fact the food had been sitting in a box for 45 minutes. I wanted to walk out, but my daughter was starving and the previous manager had order the food to be remade.
After his disregard for our time and lack of service he never returned to see how our experience turned out or ask if there was anything to do to make our dining experience better. I was amazed when the check arrived and we paid for our entire meal. Nothing was complimentary, a dessert wasn’t offered, a gift card towards a future purchase, nor an apology. I have never received such horrible service. I saw him standing at the front on our way out and got in a heated debate with him while he looked/​smiledat me very condescendingly. Never did he apologize for the lack of service or professionalism. I will never return!

They are consistent and friendly. I adore the girl at the bar. She is very nice. Try their 2 for $ 20! New fajitas are awesome! And the El’ Nino margarita rocks!

We eat at Chili’s in Loganville usually twice a week. We usually take advantage of their on line coupons. The food is good and the service is usually good. Sometimes they can get overwhelmed. They always seem to work hard to make things right. Their take out is good. They have a good Gluten Free menu as well.

I have been signed up for email blasts from this location for quite some time. I got one on Saturday that said they were have a Daddy-​Daughter Date Night on Monday (yesterday). A free desert and goodie bag made it sound like a great night out for me and my 10 year old.
We arrived at 6:30 to a 20 to 25 minute wait. No big deal. A little surprising for a Monday even with the special event. We took our pager and went outside to wait. At about the 20 minute mark, a greeter came outside yelling my name and «last call». The pager never went off and the greeter seemed annoyed that we weren’t responding to him. As we walked to the door, I held the door for my daughter and he want ahead of us both. I think it was simply a case of him not paying attention to his customers!
It took a few minutes longer than normal for our server to get to us. She seemed frazzled. She took our order and checked back periodically to let us know our order was in. The order did take longer than expected but it was ok.
Food was as expected. Nothing special but not bad either. We got our desert and she brought the bill. I asked about the goodie bag. She said she completely forgot and when she returned, she said it was the last one. I asked if they had been surprised by the turnout and she said yes.
Overall, not bad but for a restaurant to promote an event like this, they should have been better prepared.
Would I go back if they held the same promotion? Maybe. But if I did, I would have a back-​up place to go if it looked like they were overwhelmed.

Fiancé and I ordered from the latest Chili’s promo, «Two for Twenty deals»; our meals where barely OK overall, but a value in the Chili’s lineup.
Our choice appetizer (menu named, «Fried Cheese», or better known as cheese sticks) was very good and served just at the right temperature to make the cheese pull forever, but not enough to scald the mouth; accompanying marinara dipping sauce had a good tomato flavor with a nice touch of spices although it was very, very sweet. The Fiancé’s entrée choice of Bacon Cheese Burger (ordered well done) with garden toppings (lettuce, tomato, onion, pickle) was judged as OK overall although the burger was not quite well done and looked to be of the frozen variety. My choice of Half Rack Baby Back Ribs (6 small bones) version «Bock Sauce» was So-​So: the ribs are of the spare cut variety and where fall-​off-​the-​bone tender, but REALLY SPARSE in the meat department; Bock sauce (very sparingly added) was sweeter than I expected, but fell down to the meats strong artificial smoke flavor. Both meals came with an abundant serving of fresh, hot, and lightly seasoned fries as our chosen side.
Service was fast, friendly, and not over done. Decorum was very clean and of the newly remodeled/​decorated Chili’s chain contemporary look which is much nicer than their previous raucous interiors.
Despite the promo value, I would hesitate to order the ribs again as I felt that they where just too spare in meat, and I really didn’t care much for the over-​saturation of artificial smoke flavor. Fiancé’s burger was borderline OK and can easily be beat by the likes of Five Guys for nearly the same price.
Overall, the two-​for-​twenty deals are not a bad value in the latest Chili’s promotion scheme. They do offer a nice choice of appetizers and entrée’s to fit most people’s taste, and the price is easy on the wallet as our total bill with two soft drinks and tax was less than $ 25.00. We’d return to try some other promo choices in hopes of better entrée flavors.
I give this Chili’s a solid 2.75 for food with a 4 star for our server.

This is the worst Chili’s location. I gave this location several chances but they failed every time. The hostess was terrible. She completely ignored us. We were standing there for 15 minutes in an empty restaurant. And I know the hostess saw us, she made eye contact and walked right by. Didn’t say anything. The service is slow and terrible, in particular this one chubby, older lady server. We have had her twice, and she never checks on us, never refills our drinks. She was extremely rude too. We seriously couldn’t believe how bad the service was. Not to mention the food is also bad at this location. Chili’s queso is usually my favorite, but at this location it’s all watery and nasty. The dishes always seem dirty there too. If you want Chili’s, you’re better off going to the Snellville/​Avenues location.

As most Chili’s this one is clean, very friendly staff and pretty good food. What I don’t like is when they take items off the menu, that always seem to be the things I like, but I ask them to make them anyway and can usually get what I request. Will be back!