Loma Linda Inn

Let me start by saying that I was a guest at the Hotel because the Loma Linda Ronald McDonald House put me there as my child was in the Hospital. This was my 2^nd time staying at the Loma Linda Inn and I was just not impressed either time!
The first time (2013) it was late at night when I arrived I was extremely tired. Upon check in I was escorted to my room and before opening the door I was asked to sign a paper stating there was X amount of towels, hand towels, wash clothes, linens, furniture inside the room. When I asked why I was told due to theft, I felt as if I was being treated like a criminal and I had just got there! I was going to sign it because I was tired and just wanted to sleep but the person with me told me NOT to sign until I checked the room myself and did a count. Good thing, there was missing bath linens and I would have gotten nailed for it! I made correction on the paper, signed it and he left. I went t use the restroom and noticed what appeared to be urine droplets on the floor around the toilet and lip of the tub, then I noticed what appeared to be pubic hair on the floor between the toilet and tub, the tub was dirty, the carpet had stains and there was a musty odor in the room. I decided I was not going to stay in such filth so I took pictures of what I saw as evidence to support my claim and I checked out right away! I went to another hotel that was much cleaner and nicer and reported everything to the RMH Director of Operations (Karen Hooper) and shared with her the pictures I took.
The second time (February/​March 2016) I went to check in and the young lady and the front desk was not very friendly. She could not find my reservation (it was under my child’s name, not mine as this is how the RMH books their rooms and I didn’t know) and when it was found her tone changed. I was then treated like a second class citizen for some reason! My guess was because the RMH was paying for the room and it was at a discounted/​contracted rate? After checking in I went to my room and the first thing I noticed upon opening the door was the overwhelming odor! The room was small but I was by myself and making the best of MY situation (I was 3 hours from home and was just grateful to have a place to stay)
I tried to use the coffee pot and found that it was broke. I asked for another one (I’m a big coffee drinker!) and was told it would take a couple of days, I suggested getting one from a room that was empty and after 30 minutes I was brought a working coffee pot. I went to take a shower and noticed that the bath mat was very thin, worn and had lots of strings hanging from it which could have been a trip hazard. The hairdryer was broke, thankfully I had my own! I noticed there were also stains on the hand towels, bed linens and there was small tears in the blanket. I went to set the alarm and noticed the face of the clock was gone! The alarm never went off the next morning,. I told the front desk who did nothing to remedy it for me. The walls are paper thin, I could hear people banging around upstairs (11:30PM) that had NO regard for others Guests trying to sleep! I didn’t say anything and that’s my bad! The room was very dated, the furniture/​linens were old/​stained and the appliances were old/​broken as well. Again, I was just grateful I had a place to stay.
During my stay I returned to my room at approx. 8:10PM and the room key didn’t work so I went to the office to have it reprogrammed. When I got to the office the door was locked and there as a sign that said to ring the doorbell. I did multiple times and got no answer. Then I saw a note above the doorbell that said to call a phone number for assistance, I called multiple times and got no answer. The front door was darkly tinted, I happen to see something hanging inside the door so I used my phone flashlight to read a note that said, «OUT ON PROPERTY MOMENTARILY, WILL BE BACK SHORTLY» I walked the Hotel property (it’s very small) looking for somebody but found nobody! I called the RMH Office, told them what happened and they called and got no answer as well. I looked again at the sign inside the door and on the bottom I spotted a phone number. I called and the lady told me she was on her «Lunch Break» and I would have to wait another 15 minutes. It’s dark, I’m alone, been 20 minutes already, I can’t get in my room so my hands are tied. Finally after making me wait the lady returned rather upset with me that I interrupted her «lunch». What was I suppose to do? I was FURIOUS! My total wait time was 30 – 35 minutes, TOTALLY unacceptable! Again, I reported everything to the RMH Director of Operations as I felt this was wrong, Karen agreed as the RMH are paying for the service of the Hotel.
The Housekeeping was not something I wanted/​needed personally but it was nice that they checked my room daily for basic toiletries.
It was a place to rest/​sleep and be close to my child compliments to the LLRMH so to them I say THANK YOU!!!
Sincerely,
April

Staff worked with me to add an additional night of stay at check in. However, they were planning to have me check out of my room and check into another room — before I suggested that I just use one room. Room was of poor quality. Several sharp stickers in carpet that embedded into my feet — I had to wear shoes at all times in the room. Water would only get to a tepid temperature. Blood like stains on a towel and several on bedsheets. Stained mini sofa. Out door vending machine did not work (took my money twice without dispensing any beverage.) flexible staff, close to hospital but not 3 star quality accommodations.

Be careful when booking this hotel through their online platform. I attempted to book this hotel online but never received any email confirmation of any kind. Being suspicious, I decided to call them and see if they had my reservation on file. The person on the phone told me they did not have my reservation and were full, so I booked a different hotel. Then, on the night I had tried to book the hotel for, they tried to charge me, despite calling earlier and confirming my reservation never went through. Needless to say, I will not stay here in the future.

My friends and I had a terrible experience here. We reserved a room 2 months in advance. When we showed up to check in, they had given our room away and they didn’t have any more rooms available. Not only didn’t we have a room that was paid for already, the man at front desk was extremely rude and not apologetic at all! After Traveling for hours, all we wanted was to check in our room and rest. Instead we had to look for other available hotel rooms around the city. I thought this business was very unprofessional and definitely wouldn’t recommend it to anyone!

This is a very good hotel to stay in if you are willing not to care about luxury. I was here checking out the school and it’s walking distance from the Loma Linda University. I’m happy I stayed here because there was no real inconvenience to the university and in the mornings they did serve breakfast which includes bagels cream cheese and jam coffee yogurt bananas and cereal. The room was moderate sized there was a bed with a TV that’s fairly new and also there was a sink with a bathroom unattached. I gave this place three stars because when I walked into my room there was kind of a not so pleasant smell probably like an air wick type of scent that seemed kind of stuffy. I also hate air conditioning systems that come from the side of the room that are very 1980s. I didn’t really ask for anything from the staff because I didn’t care to or need to so I can’t really comment on their service other than the guy was very adamant about letting me know that smoking is allowed upon checking in there is a fine –and I don’t smoke and I repeatedly told him that but he wanted to make sure that I didn’t smoke – so if you’re a smoker it’s probably better if you don’t stay here. They did clean the rooms daily and provide soap and etc. If you need a place to stay with convenience this is it. Just don’t expect too much.

Been here for about a week and my stay has been pleasant. Pete has been very accommodating as we are transitioning to the west coast. The Loma Linda Inn also has a very nice connection to the Drayson Gym, which in my opinion is best gym I have ever been to in my life. You can get a pass for about 3.50 which is good for the day and they have amazing facilities. For someone who exercises it is a great asset to the LLInn.

To make a long story short, we had a choking emergency with our child and were shifted from hospital to hospital until we landed in Loma Linda. We had 5 hour before our child would undergo his procedure and decided to get a room and try and sleep. This was our 4^th hospital, and not much sleep for the prior 2 days.
The nurse directed us towards Loma Linda Inn, saying they give a 20% discount to Childrens Hospital patients and family. We checked online and saw $ 88.50 price, and called and asked them to hold a room.
Once we got there, and told them we are at Loma Linda Hospital and wanted the 20% discount, the really cold, rude guy elevated the rate to $ 99! And then gave us 20% off of that! We told him our issue, and that we would only be there 5 hours and he did not care. Just said, «for you, $ 79».
He just gave us this cold, rude tone and then ignored us as we decided against staying at this place.
I strongly urge any patients at the Lona Linda Hospital to go somewhere else.

My younger sister was having surgery at Loma Linda Medical Center. We booked 2 adjoining rooms for 2 nights. The website description and photos made it appear ideal due to its close proximity to Loma Linda Medical Center and they offered shuttle service which would allow us the ability to rest between going to the hospital to be with my sister. They also offered vegan breakfast options which was perfect for my mom who is diabetic and on a strict vegan diet. We were so disappointed. Both rooms were filthy. Carpets were horribly stained, black mold in both bathrooms. Black mold in both toilets. Shower curtains stained. Hair from previous guests on the bathroom floors. We stayed the night because of my sisters early morning surgery schedule. We had confirmed before arrival that there would be vegan breakfast options for my mother. When we went downstairs for breakfast there were 2 containers of vanilla almond milk. There were only a few dishes sitting on a counter none of which were labeled. There was one dish that appeared to be rice, potatoes or perhaps some kind of cooked cereal (It was impossible to identify for certain) but whatever it was, was cooked in regular milk. The staff were unhelpful when we asked about the vegan food. We then walked across the street to Café Society to see if they offered vegan options for breakfast. Nothing on the menu was vegan. When we asked if they had vegan options they did not know what vegan meant. We ended up at Starbucks having classic oatmeal. We only stayed at the Inn 1 night. If you want clean accommodations, and friendly, attentive staff, DO NOT stay at Loma Linda Inn. Also, Loma Linda Inn’s website boasts that they are affiliated with Loma Linda University Medical Center. We asked the hospital about this and they said they are NOT affiliated with them.

Must give a review, good for last minute arrangement and close to hospital but staff which is one man at the front desk, who did not want to accommodate my requests, Not very friendly or welcoming attitude presented. Also don’t be fooled by the complimentary breakfast unless you are an early early bird, breakfast is vegetarian and is provided in the small lobby area between the hours of 6:30 and 8am, ONLY!
Air conditioning loud also, otherwise an ok place for last minute arrangements and for business matters.

I have stayed here couple of times. Even though the place is bit expensive, the ac is not good and I did not like their break fast. I am a vegetarian and I hate their options even breakfast burritos look awful.
I prefer best western instead of this.

Great service and great staff here. Best hotel breakfast I’ve ever had! Staff was able to bend their policy to make sure I got a room late last night after a vital misunderstanding happened. I also had a great conversation with the general manager today, he’s told me about the goals for making better service to the guests. It was very sincere.
Not what I expected from other reviews. Maybe they have been doing better since, but I still have criticisms of the low reviews of this hotel on Unilocal.
The wifi was not working while I was here, which was disappointing. But some one spent all day and all night working on it so I’m sure it will be running well by the time you visit.

Great place if you want a simple clean place to stay. Close to Loma Linda Medical Center. Good breakfast included.

My complaint has to do with the business card left at the front desk for taxi service and the taxi driver James from JB Taxi. Do not take taxi from them. The guy James is really creepy! We were taken to Beaumont on 1÷21÷15, 50 miles away from Loma Linda for an Oncology treatment for my Mom’s cancer. When we were picked up for the return ride the taxi driver came into the hospital looking for us & then waited with us while we were in line in the pharmacy (weird & inappropriate). Then when we needed to stop at Best Buy, my parents & the taxi driver stayed in the car initially when I went to make a purchase. Then I saw the taxi driver come into the store & waited while I was in line next to me (totally inappropriate, & starting to scare me). I left really quickly & walked super fast to the cab & the taxi driver said that my parents were worried about me & that’s why he went inside to find me… My parents were not worried about me & the long drive back with this creepy taxi driver was the worst, it was silent in the car except for him trying to talk to me a few times but I ignored it. My dad told the driver that we would not need his services for the next day (as we initially thought) & he just kept asking & my Mom had to repeat by telling him we don’t need his services and that her husband already told him that. Then the taxi driver tries to cut $ 15 from the bill, we paid him & quickly got away from him. Later that night, the taxi driver texted me saying thanks for all my help, i did not help him with anything.& he also said that i’m a good person taking care of my parents. WHAT A CREEP tryng to inappropriately text me, I don’t think he got the message that we think he’s a weirdo & a wacko! The next day we checked out of the hotel after speaking with a hotel representative, asst mgr, & mgr/​owner. The mgr/​owner asked me if I tried to work it out with the taxi driver by calling him. How clueless can you be that this“taxi driver” is acting like he’s starting to be a STALKER! …Stay away from this taxi service!

A small, out of the way hotel near the University Medical Center. Very clean, fairly quiet with a nice breakfast buffet in the morning. I would definitely stay there again.

Stayed here for a night. The room is small but it does the trick. Television, alarm clock, wifi, small desk, coffee maker, hair dryer, shampoo, conditioner, etc. They offer free parking and the medical shuttle also stops here. The breakfast here is amazing! It is one of the best hotel breakfast I have ever had. I hear it is home-​cooked by someone who works here. OMG! I wanted more but I didn’t want to get food coma. Decent coffee too. The breakfast definitely makes your stay here.
My only issue– Although there was no overt smoke smell. I had this lingering after smell of smoke. I am not a smoker.
The people here are so personable and friendly. Another reason to stay here.
If I am ever in the area I will chose this hotel again.

The man at the front desk is very rude and has an attitude. I requested a late check out and he said the latest he could do was 12pm. After I got off the phone I checked the website where it states checkouts later than 1pm will be charged $ 25.
So I call back to explain what the website says and he cuts me off and doesn’t let me even talk. He reiterates with a attitude that he’s doing me a favor and giving me a courtesy check out of 12. I finally get to talk and let him know what the website says and that I don’t mind paying the fee. And he argued and said no, it’s 12pm.
Part of the reason I stayed here was for the late check out option. But this rude front desk guy won’t even honor what your own website says.
Very poor customer service. Will not be staying here again. And do not recommend anyone else staying.

First impression of the place was no way in hell I’m staying here but I had no choice being that I’m not too far from the main hospital. The lobby area at check in was kind of small and they were very accommodating. They had a room available last minute and they also gave me a discounted rate for cops (hint hint). The room is nice and inviting if you’re in the military it kind of reminds me of base lodging only cleaner. For a single person they gave me a queen suite. Free breakfast is part of the package but I won’t be indulging this time around. Also very clean so far :). Recommended for last minute travelers or those visiting loved ones at the hospital a few blocks down.

Very poor customer service. We booked for three rooms to accommodate 10 guests. When we checked in, they said they could only give us two rooms. (third room had maintenance issues) They upgraded one of our rooms to a suite and said it can accommodate all of our guests.
When we got to the rooms, we could only sleep 7 people on beds. The pull out couch in the suite could sleep two people. The bed in the suite could sleep 2 people. We were able to squeeze 3 people on beds in the other room. In total, only 7 people had beds.
To add to the poor service, on the second day, they told us we had to move out of the suite to a even smaller room because another guest requested the suite.
After confronting them about this, the Hotel Staff Natasha started giving me attitude saying that the price of the upgraded suite is higher than what you paid for on Hotwire. She then told us that they could give us a pull out couch in the other room, but I would have to carry it myself to the smaller room. Ridiculous!
While I understand that things happen and I appreciate the Hotel trying to work with us on the issue, but the service was extremely poor.
I say… it is a cheap room, book it for the many Raves held in the area. trash it. then forget about it.

Great place for the price! I stayed here while interviewing at the nearby medical center. I found the room clean and well stocked with towels. I ended up really needing to iron a shirt and so really appreciated it being in the room.
The staff was very friendly and helpful. (Actually, everyone in Loma Linda seems quite happy and pleasant to speak with.) The inn is a pick-​up location along the Loma Linda University shuttle route, which was nice and helped to decrease the stress of getting there. If you don’t want to drive or shuttle, you can totally walk to the medical center, it’s only about 2 blocks away (kitten heels and suit prevented me from doing that).
If you reserve at least 2 weeks in advance, it is only $ 63! I just found that amazing. That also includes the price of the free breakfast (bagel w/​or w/​o cream cheese or muffin, apple or orange juice, and an apple or orange). Also, the room is huge and there is definitely more than enough space to spread out.
If I come to visit again, I would definitely stay here!

Hmm I thought this was all great until I got the breakfast delivered at my doorstep! The bagel was stiff as heck. Otherwise, cute small inn.
I’m not a fan of carpeting by the sink area. That just screams MOLD to me. Surely I kept my shoes on at all times. Very hard to have an Asian person do that… but I had no choice!