Public Storage

We’ve been customers here for over 5 years. We had the monthly payment automatically charged to our credit card the whole time, then the card expired. So my husband had to go in with the new card to reinstate the auto payments.
There was a sign on the front door that said «back at 2pm». My husband waited until 2:20pm, when they guy finally showed up. He went in to update the credit card, and was promptly met with a rude guy at the counter. The guy yelled at my husband and told him he would go to federal prison because the credit card he wanted to reinstate auto-​payments to was in my name. Never mind the fact that the actual storage unit is in MY NAME.
I went in on Sunday, saw the same employee, updated the auto-​payment, and gave him a piece of my mind. He was completely unapologetic, and told me once again that my husband was «perpetrating» a federal crime by trying to update the card.
Had the employee said, «I’m sorry sir but I cannot run this card due to the fact it is not in your name. It is our policy. Please use another card, or have your wife come in and reinstate the auto-​payments», it would have been a totally different story. There are ways and there are ways of dealing with customers. Public Storage clearly needs to hire more selectively or provide the proper training for their staff. This whole situation was completely unacceptable.

DO NOT RENT FROM PUBLIC STORAGE! We began a lease with them in February 2015. We chose them because we had to move in with family and needed to store all of our own stuff for an extended period. They had the best prices on the largest storage space. But here we are 6 months later and they raised our rental rate $ 30 a month. We can not afford that, or to rent a truck to move to another storage facility. I explained this to their customer service representative (which took an interminable amount of menu navigation to reach) and she told me that the prices were non negotiable. Apparently their lease term ends one month after the first month you pay and the «terms may be amended by the lessors discretion»
They don’t care at all about retaining their customers business. And this particular facility is crappy.
The door stops on all the doors are broken off. I was told «people usually just use whatever to prop it open» so I asked why they didn’t just fix them and the clerk «didn’t know.»
There is a huge crack on the loading area causing you to have to get a running start to launch your dolly up over it to get into the place. This is if there is ever anyone in the office to obtain a dolly from.
The gate code keypads are poorly placed causing you to have to exit your vehicle to access them. Not only on the way in… but exiting too. There is no sensor to allow you to exit as you drive up. You have to enter your code again to exit.
The bathrooms are also Disgusting and filthy.
And as far as climate control goes, I don’t think proper climate control makes you sweat when you enter your unit. I was dripping just going through a few boxed the last time I was there.
They also don’t disclose administrative fees-​$ 22, insurance– starting at $ 11, and you have to buy one of Their locks-​$ 9 at move in.
I will never rent from them again, and you should never start!

I have been renting from this location for over two years and recently had to change some information on the lease. The regional manager answered my email promptly and directed me to contact Carol in the front office who happily accommodated my request. Excellent customer service all around!

Honestly I kept my stuff there so long because i didn’t feel like moving it home. When i first moved my stuff into PS they had their $ 1 for the first month’s rent special going, unfortunately there are a lot of things not disclosed in that ad so it winds up being almost the full months rent anyway. I had a first floor unit, by design, so i paid extra right out of the gate, also your fees will go up every year without question. Also although it is climate controlled they almost never have all of the A/​C units on, i’ve walked past them many times. The parking lot needs a lot of work and is at such a steep angle that when you park by the office you need to set your parking brake, and when you are in the storage area your belongings will roll away if they are on a cart, so come with extra hands. Speaking of the carts depending on who is working in the office they are either smart and leave the carts in the storage area for customer use or leave them in the office and make you walk all the way around the building to sign them out (not cool). THe office closes at 5pm nightly but the units are open until 9 (how?) and they lock the carts up in the office at 5 so don’t plan on moving anything heavy after work. THe property itself needs a TON of work. THe bathrooms are dirty as hell, but that could be because of the creepy woman who lives in them that the property owner is A-​Okay with, also the women’s bathroom has been locked for MONTHS because they lost the key. CALL A LOCK SMITH!!! My unit hasn’t had a light lit over it for years. When the guy is in the office working he NEVER answers the phone unless you call through the corporate line so don’t expect help, the girl who works there is cool though.

Reserved a unit online then when I showed up they rented out my unit to a walk-​in already. They tried doing a BAIT and SWITCH for more money with a different unit and I refused. What is the point of reserving online if your going to BAIT and SWITCH your customers. I don’t enjoy writing negative reviews. But this experience was negative.

Well our grandmother passed away but she has a lot of nice furniture that we want to keep but don’t have anywhere to keep it. So the search for a storage unit started. After calling several places we made an appointment at this place to see several units to ascertain which might meet our needs.
The lady who was there (I can’t remember her name) was very nice and showed us several units. We didn’t rent that day as you can rent online for a cheaper price.
I rented my actual unit from the Manager, his name is Chris, he was very kind and accommodating. We haven’t had any problems so far and everyone there is extremely helpful.

Not recommended for a number of reasons. Price and Service
are both very poor. Stay far away.
My father rented this storage area (listing me as an «authorized user») because it was convenient to the senior facility across the street. At the time of the rental the well advertised ($ 1 for first month) rate was not available for either of the units he asked about… and didn’t seem to be available to other people either. Either the special had just ended… or it was not for *that* type of storage space. There seemed to be a variety of reasons the special rate wasn’t available.
Dad overpaid and he paid ontime for almost 3 years. I know this because payment was linked to one of his credit cards with auto-​pay. While in the nursing home across the street Dad got a letter from PS asking him to immediately check his belongings… because there had been a flood in some basement units… and the letter contained a reminder that they «were not responsible for any damage.»
After not replying to the first letter (he was sick) there was a second urgent letter asking him to verify his belongings were OK. Fortunately, upon my checking, his belongings were not damaged, but it certainly calls into question the claim of the «Climate Controlled» facility.
When my father passed and the credit card was cancelled (at this point the family didn’t know that PS was on auto-​pay to this credit card)…within 6 days this business sent a nasty letter threatening to sell the family belongings unless the bill was paid immediately! Just what the grieving widow needs to worry about, right? A phone call to ask what was going on might have been a nice gesture. Instead they sent the kind of letter many other businesses send to a poor customer that is 90 days late, not to a good customer that was 6 days late (with a good excuse!). This was the first time payment was late in years!
After notifying PS Corporate that my father had passed, the estate continued to pay the rent for six more months. When the family eventually went to clean out the locker, months later. we inquired about a smaller unit and again asked about the $ 1/​month special, (once again not available) and the local employees ask/​demanded to see my father’s driver’s license… after a long and unsuccessful conversation… PS ended up locking our family out of the (rent paid) storage locker
and calling the police to get us to leave while the PS legal team reviewed
my fathers will for several days! (a big inconvenience for our family since several relatives were available for only a short amount of time to help with storage locker cleanout) PS was told months earlier that my father had passed and had been accepting money from the estate! It took an unwanted police discussion and a phone call from the family attorney to restore our access. No doubt the belongings would have appeared on «storage wars» if we did not have an attorney!
We are now storing our family belongs at an independent storage company in Downers Grove. Better service at less than half the cost of Public Storage. Recommend that you also find another location to store your belongings!