The Dump Furniture

Staff was friendly. Prices were reasonable.

I ordered bedroom furniture and did not receive the dresser that was part of the set or the side rails for one of the beds. I have spoken to customer service twice and not received any call back or update on where these pieces are or when I might receive them. I’m also pretty disappointed with the furniture itself. The wood is rough and both of my kids have gotten splinters in their hands. Where the instructions told of pre-​drilled holes there were none. The bolts that hold the bed together are exposed and there are no covers for the holes that they go into which makes it look unfinished. The chest is flimsy and the back is a thin sheet of plywood. I wish I could return the whole set.

I bought a great leather sofa from here the service was excellent. Alex and Kathleen took wonderful care of me and answered all of my questions and explained the care of the sofa for me. Thanks!

The sale staff are very friendly. I would like to single out our sales consultant Nicki Skogfeldt was outstanding! We will return to The Dump to buy more furniture in the future!
Well I feel I need to advise all shoppers that by furniture from the Dump to really think twice when purchasing floor sample/​one of a kind piece. I bought a floor sample there my only complaint is that the felt material on the bottom was ripped on several pieces some of which were patched. I just discovered this after spending thousands of dollars for damaged goods! Don’t be foolish like I was before you purchase go over the furniture with a fine tooth comb prior to spending your hard earned money!
Today with Kevin Moore’s help The Dump repaired my furniture to mine and my wife’s satisfaction! Thank you again Kevin!

Sales consultant Donna was excellent!!!

Great experience! Good prices, great service, and fast delivery (two days). Nice option for quick and easy furniture purchases.

Decent quality furniture, at a decent price. They have a great selection of recliners, beds, and couches.

Sales consultant, Jim Knapp was very helpful and sharp. I’ve already shared my experience with friends and co workers. I will return.

Associate James Higgins at Lombard helped me to furnish my home.
Found great furniture for my new home that fit perfectly, and was unique.
My home looks custom. Delivery service was fantastic.
Awesome sales and service!

Joyce was an exceptional saleswoman. She gave us all the information we needed, but she did not pressure or follow us around. Once we decided on our couch, she was available and helpful. She let us know what deals and special we could qualify for. The selection was great and there multiple prices we could have purchased.

James Higgins provided excellent service and help us match the furniture we needed for the bedrooms and dining room. Then we came back another day and he helped us with the furniture for the family room and master bathroom. Excellent help! The delivery was scheduled the next business day and they were efficient, fast, and careful moving the new furniture.

I heard about this place from a friend and needed new furniture so I took the drive out to Lombard and checked it out. They do have a good selection and staff is friendly, furniture was delivered timely and as scheduled.
A few weeks after it was delivered something happened with the couch but in working with their customer service department the issue was rectified and they kept this customer satisfied.
They have a pretty large selection of couches, couches with Chase, recliners and a lot of unique chairs. They also have other home décor items like glass vases that hold plants, etc. We went back and bought two lamps today, can’t wait to get home and put them in the living room!
All and all its a good place to shop for furniture, just give yourself at least an hour or so because it takes awhile to walk around the entire store and select what you like (large selection, take pictures as you go).

The salespeople are not pushy or stalking like at other furniture stores. I found the prices are good for the quality.

Never heard of the place until a friend mentioned it. The place is huge with lots to choose from. Sales Associates were attentive and really helpful. In recommend asking for Terry. She was great! We purchased a dining room table and King bed on two separate occasions with delivery. Process was smooth and had no problem.

We have bought several things recently at the DUMP as we are furnishing a new home. When we had our Master bed delivered the delivery guys took a chunk out of our new, custom stairs. I addressed it with them on the spot. The young kid was more than inappropriate. The boss was more realistic and I filed a formal complaint.
I also sent an email to Customer Service and placed many calls. They did return the call and asked how much the damage was (under $ 200) and they said they will take care of it and sent out reimbursement to repair the damage.
THIS was 8 weeks ago. NOTHING. No check (shocker). NO returned phone calls, NO returned emails. I cannot get anyone at the DUMP to return my phone calls or emails. I really think our next step will be to have our attorney contact them.
I will NEVER ever shop there and I warn you — DO NOT shop there if you want any customer service. We spent $$$$ there and to be treated and ignored like this is absolutely unacceptable.

We found furniture for our family room, kitchen and mattress set for my son’s room. I love that the pieces are unique and traditional, but just enough to give a custom look for our style. We found the prices to be somewhat comparable to other furniture stores.
I would definitely prefer that they be open during the week instead of just the weekends.

Awesome place for furniture selection is high and very nice sales people. The price we got the sofa and love seat was amazing. Came in looking for mattress got a living room instead.

Why did I go back after reading all the negative reviews? Because the commercials you hear sound so great. Saw a couch a few weeks back that we liked, but was a little out of our price range. I hear a commercial on the radio «this weekend only» yeah you know you’ve heard it too… Decide to drive back out there to see if the couch is on sale. It’s not. Asked the manager if there is anything they were willing to come down, and they said $ 79 for shipping vs $ 100. Truly I would’ve bought the damn couch if they did completely free shipping. Just because we really liked the couch, but felt very betrayed by their false advertising «everything must go» «marked additional 50%» blah blah BS. After talking to the sales rep, We found out that they may advertise stuff as «sold at or can be found at to Bloomingdales, Macy’s, etc». But in fact it not the same furniture sold at others. Glad I didn’t spend my money there. Everything is sold as final sale. It’s similar to marshals or home goods for a furniture store. Go there with low expectations and you might get lucky.
As far as Dump management, it didn’t look like very many people were buying anything. You should take into account that if someone is serious into buying a piece of furniture in your massive outlet. You can offer better than $ 21 off shipping. Which I could ended up picking up the couch for free.
On a side note: Glad Macy’s furniture store was close by. We spent our money there.

UPDATE — I can’t believe I actually went back. I walked out and kept saying over and over in my head «Jim, you’re so stupid. That’s 30 minutes of your life you can never get back».
Customer service? What customer service? Nonexistent.
The prices? Outlet prices? Discount prices? HAHA! They can’t be serious with the commercials they continue to run, which still sound like they’re going out of business and everything must go, yet they refuse to offer anything resembling outlet prices. It’s a joke, it has to be a joke. No way they’re serious.
I was in the area and didn’t find what I was looking for at Art Van, so I thought I’d give The Dump another shot. Silly me. Never again. This place must be run by 5^th graders. Actually, my Fiancé teaches 5^th grade and her students could run a business better than The Dump.
Go somewhere else. Anywhere else. Seriously. Shop online, go to garage sales, or steal your Grandparents furniture. Any option is better than this place. You’ve been warned (a second time).

Very Disappointed with the wool area rug purchased. The salesman said it would not shed it’s been shedding and falling apart for about a year now and it’s a nightmare. The cost of the rug was $ 600.00 so it is not that easily replaced with my budget. Worsley this area rug is in a formal dining room and I live alone so it is not getting much wear or use or abuse and still falling apart.