Enterprise Rent-A-Car

Hi my name is Shannon Cohill, Ive being renting with Enterprise Rent A Car for years, the office in PCH lomita is the best, the staff is always helpfull and nice, I rent there all the time
if you ever need to rent a car and your the area this is the place to come, great prices amazing service !

Great place to rent a car! The SUV I rented was a new 2016 GMC Acadia with low miles that I used for a Vegas trip. Everything went as planned — scheduled an 8 am pickup and return — the staff was quick and efficient and like clock work I was in and out of there.

By far the worst customer service I have ever received in exception of associate name Dole. He was the only one who kindly answered every question I had. Everyone else there has a shitty attitude. The first guy that helped me asked me numerous times about my marital status. «Wth does that have to do with me renting a car?!» So unprofessional!

Enterprise rent a car made my life easier while my car was at the shop. I originally needed two days but they made extension super easy with just a simple phone call. They ended up extending my total rental to 6 days. They even offer to pick you up and drop you off. They do take a deposit when you first reserve the car but it ended up being worth it because they take extra days out of the deposit. Overall it was a great experience.

I rent a car from this location almost every weekend, and I have to say i love their customer service, they can pick you up if you don’t have a ride or don’t want to use über, they will pick you up for free. Everyone there is always so attentive and making sure they are providing a good service and you are satisfied. Matt the manager is the best! he’s so polite and kind!
I will keep coming back at this location!

I rented a car for 4 days while my own was at the repair shop. Upon return, I was charged for 5 days, ie one day too many. Over the next 3 – 4 phone calls with agents and managers, they kept promising that I’d get my owed amount credited back but never actually acted upon it — lip service instead of customer service. I gave up on my refund and learned not to go back to Enterprise.

I live in Marina del Rey and my dad told me this is a great Enterprise, so I made my way all the way to Lomita. Originally, I thought this place was great and had a friendly staff. Dole, the manager, hooked it up with a great rate for a car.
My car that was in the shop constantly kept getting delayed and the staff here was more than willing to let me keep their rental car. And they understood that I worked all the way in West Hollywood, so I was unable to come down to swipe my card when my month was up. I did appreciate their accommodation for everything.
HOWEVER, once I got my car back, I realized I left my car registration in the glove compartment in the rental. I called the following day to see where my registration was but to my dismay the car was already rented out. I was assured that the car would be coming back that following Monday and they would call me to let me know if my registration was found. Apparently they made a note on the reservation. I called back Monday afternoon and once again the car was rented out. I called EVERY DAY to see if the car returned and EVERY DAY some employee told me they would follow up with me and/​or make a note somewhere, so one of the employees would get back to me. Yet no one ever did. Correction no one still has gotten back to me… Oh, I’ve also been emailing the manager and he hasn’t responded to me.
I am so agitated at this point. It has been two weeks and no one has followed up with me. I’m pretty sure they think I’m crazy at this point because I call every damn day. I don’t see how hard it is for someone to get back to me? If they’re making all these «notes», why is no one ever contacting me? I actually spoke to a girl last Friday and she promised me that she will contact whoever rented the car and call me right back to let me know of the status. No surprise to me but I didn’t get that call back.
Their lack of communication among the staff here is ridiculous. And no one ever manages to keep their word. All I want to know is where is my registration? I’m tired of calling them as much as they are tired of hearing me call.

First Class Customer Service and Enterprise go hand in hand. You can’t have one without the other! And it starts with the Five Star service from its top Employees; Dole (the branch mngr) is in a league of his own. Extremely Courteous, Professional and Efficient. It’s almost effortless! His leadership trickles down to the rest of the Amazing crew. Accomadating and Smiling, each time. Esther, provides that Female Charm and ofcourse the Manager (Dole) has that excellent «car-​side» manner It’s Family style, at this location. Setting itself apart from the rest. Always enjoyable and refreshing to rent from this location! Thank You!

This location has dirty, and broken down cars. Their employees look like they hate their job sooo much and they act like it too. When I returned the car and asked for a courtesy ride home (I’m located in the southbay) 15 minutes from this location, I had my baby with me as well they said no because it’s out of their limits. So I was stuck waiting there for an hour waiting for a ride even though they’re supposed to give you one! Horrible!

Great rate, great service. Thank you!
I reserved a RAM 1500 pickup truck for my skii trip from Chrismas to New Year. My pick up time was at 3pm the day before Xmas, which happened to be when their office would be closed. They called me a couple of days before, made sure I’m picking up the truck as planed, and worked out a pick up time convenient for me, and leave them enough time to provide me the service. Everything went very smooth.

The staff is super friendly. They will accommodate nearly any request. I came in 10 minutes after closing and they help me with no problem. Kristina is so patient and kind. If your in the area use there services

I needed to rent a car ‘last minute’ due to my car being serviced. I made a reservation late in the the day, prior to the day I actually needed it. I called to inquiry about getting picked up from my home and being taken to the office. I haven’t rented from Enterprise in several years so I wasn’t familiar with the «we’ll pick you up» process. I was informed to simply call back the following morning and inform them I needed a ride to the office.
The next day came. I tried calling 15 minutes before the office opened but an after hours recording message played. I called back right at 8:00am and someone answered promptly. Long story short, someone arrived to pick me up within 15 minutes (this office is only a few of mile from my home). I was taken directly to the office and was in my rental and on my way within 10 minutes. Great service and even better rates. I typically rent from Avis, but realized Enterprise’s rates were about 40% less. I have since updated my preferences within my companies travel booking site to reflect Enterprise as my carrier of choice.
This office is very efficient and everyone in this office was very professional. Only recommendation I would make, is to have a way of requesting a pick up through the website. An overall great experience. Thank you!

I dropped off my car at the nearby Porsche dealership and was referred to this Enterprise location to pick up a «loaner car». The person that I dealt with was pleasant enough (Cambria I think). I commented that it would be cool if they had a convertible and they mentioned they had a Miata convertable outside I could take. I walked the lot, which had very few options to begin with (good for them) and saw the Miata. I returned to the salesperson and said that the Miata would be cool. She told me the rate woiuld be $ 40…which was $ 5 over what the dealership would pay. I can swallow $ 5 a day to make the wife happy. I agreed, signed my name where I was told as well as my initials four thousand times. We looked the car over for damage and got the fuel speech.
Off I went.
I dropped the Miata off at the dealership yesterday. They are kind enough to deal with the aftermath of the returning the car to Enterprise. Today, I get a call in the morning from the same person that rented the Miata to me saying they got the car fine and there was an outstanding balance. I expected this call… I owe them $ 15 for the extra on the car. «Sir, you owe $ 111 and misc change.» «Um, no… I was told by you that the car cost $ 40». «No…the car was AN ADDITIONAL $ 40». So apparently this magical Miata is worth $ 75 a day. I stated that I was NOT ok with that and she disappeared off the phone for a few moments… came back and and offered to take one day off the rental. So you still want me to pay $ 80 for what I owe $ 15 for? «I’m sorry sir, that’s the best I can do… you signed the contract.» So let me get this right, you can remove a full days rental, (confirmed by reading the internet) but you can’t adjust the price to reflect what you stated at the time of the rental.
After doing some simple internet search regarding Enterprise RAC, salespeople are at their liberty to make their prices up and it appears that they are also clever… perhaps schooled and being distracting enough to get you to sign everything they want you to sign.
Ultimately, what I signed was something I didn’t understand… kind of like those cheap loans a few years back. Nobody understood what they were signing either. Deceptive practices at best.
I’m really disappointed in how this turned out.

My car was at Bay Cities auto body shop, Bob helped me to call Enterprise. Enterprise sent somebody to pick me up. He was quick and nice. I only waited for less than 8 mins. I don’t know why it’s only 3 stars, but I got good experience here.
Best customer services

Worst customer service ever! So rude! When I asked to speak to a manager they hung up on me! Never going back!

Larry and my agent (Itto) I believe his name was, were great. Very polite and pleasant.
The first car I rented had a bald tire so I exchanged it a few hours later.
The second car I had smelled like someone urinated in it. I sanitized the entire car and still couldn’t get rid of the stench, I returned that one the next day.
Larry told me to choose another Economy car but all of them either smelled funny or had cigarette burns in the seats.
I guess that’s the risk you take when you rent an economy car. But my concern is since they charge $ 150 for a cleaning fee if someone smokes in the car, they should at least thoroughly clean the car to eliminate the smoke smell… Or in my case, the urine smell.
Probably won’t rent again from this location.

I have rented here at least 5 times when my car has been in the shop. Everyone is always over the top courteous. Sometimes I feel I spend too much time waiting to be «picked up» or in the lobby, but it’s nothing life altering and I am grateful TO BE picked up from the car repair place instead of calling a cab.
This location is a busy place, and frankly I have rented from 5 different companies and I have some stories, and none of them are about Enterprise. So overall, pleased.
This past time it was super busy and the cars were being rented as quick as they were being returned. Didn’t effect me as I had a reservation, but apparently not everyone bothers with reservations.
I got a Ford Fusion, which I think was actually pretty nice and I was happy with it. Better than «other» rental places I frequent.

Enterprise r-​a-​c is a great company to rent cars from. I know so because I’ve been renting from them since I was legally allowed to do so and I even worked for the company, albeit not this location, for a year and a half. This location, has been my go to for many years now because my service shop sends me here.
The service here lacks a bit of jeu be qua, or in ERAC lingo, it’s ESQi must be hurting. Perhaps it’s because most of the clients won’t sign up for a Full Boat? I dunno…
If the branch or assistant branch managers are reading this, please know that I can and will update this review but paying attention to customers and keeping track of how much time they spend in your lobby should matter too.

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I just went to Enterprise Rent A Car to drop off a vehicle I had for a week and they said they would drive me to the auto body shop that was about a mile away from them. The Enterprise employee inside said that the Enterprise driver in the car was unfamiliar with the area and told me to give her some direction as to where the auto body store was. I got in the truck and there was one other woman in the front seat.
As we were driving, about 2 minutes into the ride, I said, please turn right here, that is where the auto body shop is (about .5 miles from where we were). She COMPLETELY ignored me since she and the woman in the front seat were talking about careers and how the driver wanted to be dental hygienist. I know she heard me since I said it more than once. Finally, I said it again right before the turn and the girl goes «Oh, this woman is on her lunch break, so I’m going to take her back first.» They continued to talk amongst themselves about jobs, etc. We drove another 10 minutes to get to the woman’s destination and then turned around and dropped me off another 8 minutes later.
This driver says she works in customer service? This was extremely poor planning and poor customer service.
Usually I have good experiences with Enterprise so it was unfortunate that this happened. The women who worked inside were quick workers and very responsive to my questions and comments.

Sold my wife’s car so we needed another to drive until we bought her new one. Online price quote for a week was very competitive and the location is close to my house. They refuse to pick up the phone after 6:00 p.m. in order to coordinate rides for the next day. They did indeed «pick me up,» but I had to wait a bit until I got my car. Very busy, slightly confused location.
The Ford Focus shit box they rented me was not full and ran OUT OF GAS in lanes on the 110 south when it showed 14 miles of range remaining, putting me and the car in danger. A good samaritan pushed my car to the side until AAA got there with gas. So much for Ford’s whiz-​bang new Sync and related electronics!
Another longish wait when I brought it back. Complained to the manager about the car and she gave me a day free, but I was still pissed.