Sky Ridge Medical Center

I needed to have an emergency phlebotomy on Memorial Day. I am one of the unfortunate souls who has to endure the incessant torture of the cruel joke Kaiser has turned into. I was told by Kaiser that I’d have to go to Skyridge to receive treatment. Was then told by Skyridge by this incompetent animal over the phone that they don’t have any phlebotomists working so they can’t treat me. This was after I was asked if this was therapeutic and that if it was they won’t do it… I don’t care how you want to word it, if a patient is suffering from a terminal illness in excruciating pain and desperately needs treatment you don’t tell them there’s nothing you can do. I find it impossible that they truly didn’t have access to anyone who could help me. It is 2:30 in the afternoon. So disgusted with this place. These incompetent trolls are in charge of saving people’s lives. It’s despicable that no one cares here.

Terrible service. Not much guidance for where to go, and once we were there waiting in the waiting room there were no updates as to the status of delivery or how mom and babies were doing. We actually got told that they don’t do that here so we would be better off contacting dad (who was in the OR) to find out how everything was going. Terrible experience for what was supposed to be a beautiful day.

I’m an RN at another area hospital but I have my husband’s insurance (Kaiser) and Sky Ridge is one of their options and the closest to my house. So that’s where I delivered my baby girl. It was my first time ever being hospitalized and I was beyond impressed with the L&D and postpartum care. I had an emergency c-​section and everything went very smoothly… I remember the actual c-​section being as pleasant as I could imagine a c-​section could be. The nurses were all wonderful and controlled my pain/​nausea well. They did good teaching with me on newborn care and one night RN in particular spent like half an hour with me in the middle of the night helping us work on nursing and getting a good latch. The food was great too and the facility is new and clean. No complaints at all about the entire experience.

Kaiser dropped the ball & gave me horrible advice. Kaiser could not fit me in, despite my early morning call. I needed to know if stitches would be needed for my forehead accident from the night before. This is time sensitive, so I needed to have it looked at for a determination. The phone rep recommended Sky Ridge to me. The worst advice I have received in my 64 yrs. on Earth! I arrived to their E.D. & asked about the pay structure, my being a Kaiser insured patient. He said, yes, we are a Kaiser affiliate, and in the exam room, the financial responsibility would be explained to me. A lady came in collected a $ 20 copay & explained nothing else despite my inquiry about the financial arrangement. A doctor then entered & quickly told me that stitches would not be necessary. However, he recommended I have a brain scan. Of course he was only motivated in trying to make the bill extremely high. They may cover themselves by saying it is to my benefit to succumb to their brain scan but we all know that this greedy place, cares not about health but about gaining more wealth!
The bill came to $ 2,880 for looking at my forehead for 3 – 4 minutes! Do you believe this injustice? The insurance will take care of some of it but Sky Ridge wants $ 870. from me & Kaiser expects $ 176 from this miserable experience.
Kaiser should have secured me some sort of opportunity to be seen to determine if stitches were needed. At their facility it would have just been a $ 20 copay. They collect $ 740. from me each month for insurance & this is how I was treated! I have tried to call & negotiate with Sky Ridge both in Parker & at their office in VA. Almost impossible to actually speak with a person to discuss this matter, goodness, I have tried! Their financial counselor offers no suggestion, he has nothing to say about it.
I am not the first person to complain of the thievery of Sky Ridge. I see on this site, a lady, representing Sky Ridge seemed to make a good P.R. move by offering her intervention. Why then, can’t I get anyone in real time to discuss this financial matter? No one, NO ONE would care to be billed such a crazy amount to be seen for a few minutes, just told, no, stitches would not be needed. They did not even bandage or treat the wound. I will not be robbed like this! I may negotiate if given the opportunity but no, I will not succumb & pay this inflated, ludicrous bill from Sky Ridge!

I didn’t think I would find myself writing a review on a hospital/​surgical center but I must say that I am pretty impressed with this whole experience. My son had surgery at Skyridge Surgical Center in the Conifer building, Suite 100 this week. As any mother would be I was nervous leading up to the procedure. But I must say that my nervousness didn’t last long. Everyone that I came in contact with did an excellent job of putting my mind at ease. There was never a moment that I was left guessing what was going on or what to expect. I never felt like a single person was incompetent. Every person that was involved in the surgery for my child came by and introduced them self to me with a warm smile on their face. The pediatric anesthesiologist even called me the night before my son’s procedure! Multiple people asked me the same questions for weeks which I found irritating at first until I realized that this is a redundant system designed to avoid mistakes. Bravo Skyridge. It is obvious that Skyridge is working very hard to provide an excellent experience and put their customers/​patients at ease. I feel like everyone really had it together which was extremely important to me because this surgery was for my 6 month old child. At every step along the way I felt we had the best people working for us providing the best possible care. Thank you Skyridge. Oh and the facility was well maintained, clean and all of the equipment that I saw was working properly. No old monitors sounding false alarms etc. There were also stacks of kids’ movies available to view while we were waiting for my son’s turn for surgery. We don’t normally let him watch TV but the Baby Einstein kept him adequately distracted from nursing. There was even a sign in the waiting area that you could check out a phone charger if you needed too. If I or any of my family ever needs surgery again I would not hesitate to use Skyridge Surgical Center. It seems that every detail to make you comfortable has been addressed. This was a fabulous experience from start to finish.

I am sad to write this review because I had such a positive experience each time I have been to Skyridge. I consider myself a good customer. I drive past Littleton Hosp to go to Skyridge however I won’t again. I went to the ER with a descended stomach after stomach surgery and I was concerned about the wait which they assured me would be an hour. After 3 hours and a lot of screaming a doctor finally came in and said your xray is normal you can go home. I don’t know why they think its ok to have 3 docs come out in the waiting room and evaluate me and none of them had a laptop. Each started from square one and I never saw them again. It was a nightmare. I will be very upset if they send me a bill I received zero help zero diagnosis and frankly I am shocked at their lack of compassion. Check ER wait times b4 coming here I SUGGEST trying another ER that actually will diagnosis you. They cared enough to call me today after seeing this review. I appreciate that they cared enough to call me and hear my story however no one ever followed up on the phone as they said they would. UPDATE 5−2−16 I received a letter from Sky Ridge Patient Advocate Tammy Garcia today. She said in her letter that after further review I was given appropriate care. I am really sad that they feel this way. I went to see a Surgeon and he looked at my xrays and he stated that I needed medication (pretty standard medication) to fix my issue. I did get that medication but only the next morning from my doctor and by than I had damaged my surgery repair. Its a shame I had to suffer all night long w/​this issue. My doctor stated that my xrays were NOT normal as the ER physcian had seen in fact he said they were quite concerning thus the need for medication. IF an ER Dept Dr can’t diagnose and treat severe stomach bloating (very common after laproscopic surgery) than frankly I won’t trust this ER Dept with anyone in my family. I guess next time I will have to try another ER Dept as I won’t ever go to Skyridge again. Which is a shame had they apologized, promised not to charge me whatever $ my ins won’t cover and taken responsibility for not Diagnosing me at all and Doing nothing. All they wanted to do was give me pain meds which I refused. Hello pain meds make bloating and constipation way worse. NO diagnosis No Treatment Nothing just 3 hours of hell and torture atleast I got xrays. I was able to text my doc pictures of the xrays next day and get a prescription. One pill and 2 hours later the problem was resolved. I recommend trying Other ER’s such as Swedish or Parker or even consider an urgent care clinic.

I hate leaving bad reviews, but after receiving yet another bill because the Registrar was not able to read my insurance card correctly, makes me just furious!
I took my daughter to the ER in Dec 2015. Everybody was nice, from reception to nurses it only took a few minutes until we were seen.
Then, the doctors came in. Scared me with lots of crazy tests… I felt pressured in an already bad situation. Not cool!
Anyways, here comes the Registrar. Yay — take my insurance card, copy it so that the claim can be send to the correct claims office. NO! Again are they smart enough to send it to the wrong office. So I get a bill of $ 695 for the visit that I already paid for with my deductible! Carepoint ER Physicians doesn’t care… they keep sending the bill to me, because apparently Sky Ridge is responsibly to send the claim to the correct claims department.
Same thing happened back in 2014, when we received multiple bills for something our insurance covered but again… Sky Ridge wasn’t able to sent it to the correct claims office.
We actually had to talk to the CEO of Sky Ridge to resolve the issue. I better don’t have to do this again!!!
Billing is the worst in this hospital. I will NEVER come here again. Period! Truly sad, because I gave birth to my beautiful daughter in this hospital. And the experience with the nurses and doctors was amazing back then. But receiving bills and threats of collection agencies is not worth it!

I think this is the worst hospital I have ever dealt with. I’ve been getting a regular outpatient procedure since 2012 and have had it done in many different hospitals. This place has the worst procedures in place. A simple procedure turned into a big half of a day ordeal. I will never go back!

I’ve actually been coming here for the last week I have a friend that is in the hospital I would have to say the nurses were really nice and they really had good health care from what I could see

Hannah of Death Ridge,
You can contact me Just give me a number.

Terrible hospital. The nurses in labor/​delivery are rude and unprofessional. My sister was scheduled to be induced at 5pm. She was told to not be late and if anything be early so things could get started. My sister arrives early and is treated like an idiot because they say there are no rooms available and that she’ll need to just sit in the waiting room. Come 5pm, my sister politely inquires about the room and explains what her doctor told her about being on time and the nurse says they have no rooms because everyone delivered at once. Rolled her eyes and spoke condescending. A little later, the same nurse says a room is ready and while walking my sister to her room, keeps commenting how it wasn’t that late that she found the room and it’s no big deal. Once they get to he room, hands my sister a gown and tells her to put it on and says there’s your bathroom and then just leaves. No toilet paper in the bathroom and the bed is set too high to get into. My sister had to fix her bed herself. (I hadn’t arrived yet and was told all this by my sister once I arrived)
Keep in mind that this «very busy» floor had several nurses at the nurses station just chatting and picking their noses. Getting into the labor/​delivery area is a joke. You press the security button at the entrance and the phone just rings and rings while they chat and do nothing. Clearly obvious there are people waiting at he door at the window. Once the door was opened, there was no discussion for security purposes about who we were or why we were there.
I worked at Littleton Hospital for awhile and they had far better service and facilities. They were strict on security and checked everyone who tried to enter. Nurses were cheery and professional.
I had high hopes for this hospital as it’s newer, but obviously newer does not mean better.
As a right this review, my sister is in bed waiting for induction. She did have a nice nurse, Casey, once she was settled in. Casey has now left for the evening. I haven’t seen the original charge nurse since. Probably better that way as I won’t be able to hold my tongue with her if I do.
Here’s hoping things improve. If so, then I’ll amend my review.

You guys used to be great, but this morning the receptionist who was also a nurse was so rude. And she didn’t give me options on availability. This place sucks.

Great hospital, made me feel comfortable after breaking hip. Very professional, beautiful nurses, great art on the walls. Overall a great experience for such a bad situation.

I have not even set foot in to doors yet of labor and delivery and I’m already upset. we had an appointment time for an induction set up for 9pm on October the 6^th 2015. Was told to call back at 1am because of emergency cases. Fair enough. Call back at 1am to be told that now we have to call back between 7:30am and 8:30am. This is unacceptable I took time off of work for this induction to take place. My time off of work is precious and with the days now slipping away is less time I have to help my wife in case they have to do a c-​section. I understand it’s an induction but it makes me feel like if my wife was in actual labor would you turn us away because of other cases? Unacceptable. I am not happy not even close.

Came here to visit new parents that had their first baby! Facilities are huge and very new! The rooms are so-​so, not super big, but enough for new mom, baby, new dad and 4 guests without being too crowded. The waiting room before entering the postpartum area is spacious and comfortable.
Kind of confusing when driving over to the hospital itself (roundabouts, etc), but other than that, seems like nice facilities!

Service was horrible. Went in for a migraine and the attending nurse in the ER had no bedside manners. She tried placing the IV on the top of my arm. Twice she was unsuccessful. She was moving the needle around however couldn’t get the IV in. I asked if there was possibly anyone else who could do it for her. She replied no there is one who can help. Finally on the third try she was successful placing the IV. However now I have 2 large bruises with swelling. I don’t understand why she couldn’t just start on my other side of my arm where it looks like a road map.
I called the hospital to make a complaint and was to they will talk to her however her last day is this week so not much can be done. Except place it in her file. Great!!!

$ 0.45 a ounce for deli selections. Dbl big patty hamburger $ 5.
Decent hospital very big and standard.
The cafeteria is in the Garden level.
It’s high school food at its best.
Lots of tables inside and outside. They even brew Starbucks.

Do NOT come here. You will NOT receive even CLOSE to adequate medical care here.
I came in recently for emergency services. The problem came in several formats. First off, the waiting room nurse was rude to me instantly upon my arrival. Then, when I was checked in, the checkin nurse forgot to ask my height and weight (why do they not check this in the first place?), nor did she introduce herself upon coming into the room.
The real problem came when they inserted an IV. It was EXTREMELY painful, and when I complained to the nurse, she ignored me telling her about my pain completely, and said it would come out in several hours. Several hours? When pressed for a more firm time, she ignored my question and walked out of the room.
After being transferred to the ER, I was told very rudely (and by «told» I mean «yelled at by) another nurse to take off my clothes. When standing up slowly, due to the e x t r e m e pain in my arm that was exacerbated by movement, the nurse shook the gown at me and repeated, loudly, to take off my clothes.
She then buttoned only my top button, and instructed me to walk down the public hallway to the restroom to give a urine sample. This would have meant my entire back end was open for viewing, which is completely humiliating. I hobbled along down the hall, trying desperately to keep my clothes together, while I went and gave a sample in a bathroom that provided none of the necessary amenities necessary for a sanitary sample.
The worst however was when my IV finally came out. After being transferred to a different room (and being bumped into the wall SUPER hard) my arm was in such pain that if I moved it at all I would shoot up to a 10 in pain. I called the nurses station 4 times over the course of an hour, with no reply and only after calling it twice in a row did someone finally see me. They were rude to me (standard protocol at this «hospital») and told me to wait for the doctor. When my dad saw me crying, he walked down the hall to demand to talk to someone now — at which time the nurse rudely informed him that the staff «does this for a living» and the doctor has been notified.
I also have yet to mention at this point that my arm has gone COMPLETELY numb, and I’m scared to death.
15 minutes later, this same nurse comes in, curtly informs me that he talked to my nurse, who has informed me that they have «already talked to me» about taking this out at 9 pm (I had NO such conversation with any nurse) and then literally (I am not kidding) RIPS the IV out of my skin. I am crying the entire time. He does not notice or address it.
I have beer received such negligent, improper, rude, and otherwise deceitful behavior in a medical facility in my life. STAY AWAY.
****Ok now the nurse came down to apologize for the «miscommunication». Once again, it’s someone I’ve never seen before who failed to introduce herself. I had to stop we mid sentence to ask who she was. When I told her i understand about the communication, and then stated my frustration with the process, namely, that I was scared because I COULD NOT FEEL MY ARM, she informed me that on her list of priorities, a numb arm is very low behind something «important» in her priority list like chest pain, and that she had «planned to get to it» before 9 pm, when she left. She then practically ran out of the room.
I’m sorry that this hospital is poorly run, understaffed, and altogether pathetic and incompetent, but that does not make it acceptable to take it out on your patients.
Did I also mention I watched the staff discuss my
Medical issues loudly, in the hallway, right outside my door, while gesturing towards me where anyone and everyone could hear?
stay as FAR away as possible from this hospital.

Had to come here for some very minor day surgery. Everyone was absolutely wonderful and they all took good care of me.
I knocked off a star because of two things:
1) Scheduling was just stupid. It wasn’t about how far out they were booked or anything, but for whatever reason their computers said that I already had my procedure and they refused to actually schedule it for a while. It took FOREVER to get that straightened out, meanwhile I was suffering.
And:
2) While the anesthesia department was great in person, they both neglected to call me the night before AND told me different things about the type I would be getting. Every phone call was different and as a patient, I find that incredibly frustrating and it does not lend well to relaxation.
Every nurse I saw was amazing though. They got my IV in on the first stick which I am grateful for.
Hopefully I do not need any more procedures but if I do, I would not mind having them done here.
Thanks for taking good care of me, Sky Ridge!

My dad had a heart attack and pneumonia. He was taken care of by so many caring speicailist. The nurses were darling and young. They were ao helpful and always asked if we needed anything. The only thing I wanted was a glass of wine and that they could not help with. All kidding aside my dad was also extremely happy with the care he recieved.
The food was also appetizing in his room and in the cafeteria downstairs. There is a Starbucks but the machines were down a few days. The coffee was just fine in the cafeteria anyway.
The zen garden is being redone outside and it will make it even more pleasant there. The gift shop has lovely items for purchase. A few days they had outside people selling scarfs and jewelry. It was a nice break to look at the items before going upstairs.