Atlantis Eyecare

I had my first appointment on Wednesday. I wasn’t immediately impressed when I walked in, but hung in there… Then i met Eli he was my Dr’s technician and immediately I was happy. Eli was very polite very conversational and overly clean! I Mean he cleaned everything… the equipment his hands all before touching me… yah!!! I’m not only a nurse but an office manager for a internal medicine office so I was impressed he was following procedure. I would recommend this office to all my family and friends. oh, the office manager was very good. Please check this place out. You will not regret it. oops my doctor was outstanding! !! I’m embarrassed but I think his name was dr. nguyn, he took his time and answered all my questions never rushing me. I’m happy.

While the Optometrists are good, their customer service with optical department is probably the worst that we’ve ever had to deal with. One person in particular has been rude, confrontational, and ignorant of her profession. We will never purchase eyeglasses from them ever again.

I wish I could post a positive review. I’ve been trying to schedule an appointment but Rosie never gets back to me. I think after calling 3 times and leaving 3 messages she would call me back. NOPE. Trust me I understand I’m not the only one, but this is ridiculous. I’ll be telling my dr to cross this place off, I’ve given her way to many chances. Poor customer service

I wish there were more stars to give!!! I just finished my cataract replacement surgery. Dr. Logan is amazing! God gives you the first set of eyes and Dr. Logan the second. You may need to wait for appointments but when you are with Dr. Logan, you will understand why. He is an expert in his field, and as such, he is very thorough. He takes the time to answer all questions and explain all procedures. The whole team at the long beach office was caring and professional. Both Ms. Lucy and Ms Rosie were beyond fantastic. They are caring, reassuring and go above and beyond regular expectations of their job. My husband is looking forward to his turn next month!

Second visit this week, really enjoyed Dr. Tran… office is clean, spacious and nicely decorated. Staff has been very helpful to me in regards to appointments and some insurance coverage issues. I found this office to be very calming and well kept.

I had my first eye exam at Atlantis Eyecare. Dr. Tran did the exam. She was great, very thorough and explained everything to me. Everyone was very professional. I look forward to returning next year for another exam.

Excellent patient care and professional office staff. When I go to my doctor I expect attention and compassion — and with Atlantis, I get exactly that. Dr. Logan is extremely attentive and takes time to explain your condition — and thoroughly answers your questions. It’s time — and in my case — insurance well spent folks!

Scheduled a routine eye exam and met with Dr. Kouchouk. Dr. Kouchouk was on-​time, efficient and completed my exam professionally. Additionally Dr. Kouchouk was very nice and conversational while performing his exam. In short if you’re looking for a quality eye care professional I would recommend both Atlantis Eyecare and Dr. Kouchouk.

I brought my Mom here the other day and I was so impressed with the staff. My Mom absolutely loved her glasses! Thank you Lizet for all your help. I will recommend this place to family and friends.

Came for an eye exam, very friendly service was taken in right away. The doctor was very helpful in any concerns I had. Ordered my glasses from here as well and received them in less then a week.

I’m recommending this office for their compassion & understanding (Lucy & Lisa) & for Dr Logan’s knowledge & kindness ;
even though I had to wait for a while, it was WORTH the wait, his staff is extremely NICE
Very happy that I found Dr Logan

These folks are an amazing team. Their follow up since cataract surgery and the best lenses implant have exceeded my expectations. From the surgeon Dr. Logan, to all the follow up with Dr. Kris Kuchmier, my visits with Andy and my new glasses with Rose this is a solid group. I had to have the Lasik implants and although my vision is 20 – 25 or 20 – 30 without glasses I loved how the Atlantis team coached me through having 20 – 15 vision with a pair of glasses that exceed my expectations. Anyone planning a consult, please see Dr. Logan and Dr. Kuchmier (Kris) they absolutely wonderful, patient and thorough. See you in September! Thanks Nancy

Dr. Tran and her crew were awesome! Front desk staff was very pleasant and welcoming. Waiting time was less than 5 minutes. My 7 year old son was so nervous going in, but the technician was great at talking to him to calm him down. Dr. Tran was very friendly, caring, and easy to talk to. Overall superb experiences received!

Dr. Logan is the best eye surgeon ever! Got bit by a dog on my eyelid and cheek and he stitched me back up leaving me like if nothing happened ! Thank you very much I’m extremely appreciative for you and the work you did!

Saw Dr. Tran today for an eye exam. she was very nice and informative. She was more than happy to address my concerns and answer all of my questions. The technician Andy was nice and the front office staff was polite. They were on time and no long wait. And the rooms were very clean. They used to have an optician there named Ryan who was the absolute best. Overall I am very satisfied and pleased with my experience.

My experience here was pleasant and painless. I came here for glasses with no idea what style to get (since it’s my first time getting an RX). I was promptly greeted and was told I would be helped in a minute. Meanwhile I waited I picked a few glasses to choose from. Since I was clueless to what style I liked, Rosa was super helpful in helping me choose. Her friendliness and patience exceeded my expectations, especially since she had to endure me taking selfies to make the final choice. I’m very happy with my glasses and will return if I need to!

My previous review was deleted, we will try again and not be quite so «mean». Atlantis Eye Care has degenerated into what seems to be strictly a money-​making enterprise. Over the space of many visits in a one year period there were multiple HIPAA violations, surgical procedures done in the office under inadequate anesthesia, appt wait times of several hours, a total lack of communication and employees who seem to just not care. Treatment has now concluded, but I get nauseated just driving by this place. Never, ever again!!!

This is criminal. An 88 year old woman being seen in your office for Macular Degeneration. She has an appt at 4 pm. Gets injections in her eyes and eye drops that leave her without vision. She is already almost blind on most days, she can’t drive so she took the bus. This woman also suffers from dementia and wears her identification around her neck with a note giving contact info in case she can’t get home or can’t remember who or where home is.
She finishes her appointment. It is almost dark out. 5pm or near. Reception staff will not listen to her. They shove her out the door. Lock it.
They do not offer a phone call or to call someone for her. They don’t offer to call her a cab. They don’t offer to walk her to the bus bench. They know she can not drive. They know there is no one sitting in the waiting room waiting for her.
So we are left with a blind 88 year old standing alone, at dusk, in a parking lot. Abandoned by her doctors office.
She was fortunate enough to find her way to the grocery store. The kind pharmacist found her emergency contact info around her neck and called us.
She was missing for approximately two hours. Can you imagine wandering around, blind, scared, cold, for two hours?
They should be prosecuted.

When my dad called the morning of his appointment to confirm his appointment, we expected everything would go smoothly. Imagine our surprise when we show up and they tell us 15 minutes later that my dad’s appointment was at a different location. They said they’d call and figure it out. Another 20 minutes later, we still haven’t heard anything so we go to the front desk and remind them that we’re still waiting for some clarification. Some female doctor comes out, and in the most condescending tone (like speaking to some child) tells us that they already told us to go to the location in Huntington Beach — which they didn’t. Wasted an hour of our time and never acknowledged or tried to fix their mistake. Just pretended it was our fault.
I’m not surprised by the negative reviews. Beware of the incompetence going on here. High standards is obviously not a priority to them.

Sitting here for the third of what should have been two appointments. Each of the first two times, I waited one hour and one hour and a half to be called. I then waited in the back for 15 minutes each visit.
Today, waiting 45 minutes so far. Had eyeglass consult (5 minutes) and still waiting to be called in for field of vision test.
Last visit, office closed early for staff meeting without any notice. They just put a sign out front and closed. People were coming in and couldn’t be seen.
UNACCEPTABLE WAIT TIMES!
Staff is both good and bad depending on who you speak to.
These people have absolutely no consideration for other people’s time! Im now listening to other customers complain to each other and under their breath.
I mentioned this to reception last time I was here. The gal at the desk, made the usual excuses.
Good thing my insurance plan leaves me with a choice. I won’t be back.
Don’t use this office.