Baskin Robbins

I went to Baskin-​Robbins to get some Daiquiri Ice Ice Cream… I’ve been passing this shop every now and then… haven’t been to Baskin-​Robbins in at least 20 years… went in… the place is getting a face lift… unfortunately one of the gals there isn’t getting one as well as she should be… for YOU, the gal in the short shorts with the attitude… you should be fired! your attire is not acceptable… as well as your attitude!!! Tom… the poor guy has not a clue of what’s going on… us «older» people go there for old times sake… not that we’re trying to re-​live our youth… but taste something from the past… the gal that helped me was fantastic… dressed appropriately for work with a good attitude… I say thanks… I doubt I will be back again… sorry

I’ll be 40 years old this year, and I’ve been going to this Baskin Robbins since I was able to eat ice cream. I’ve moved to Northern California but when I come back to visit Long Beach I have to come by and have some ice cream. It’s still just as good as it always has been!

This is a standard BR outlet. They offer scoops in cups/​cones and a variety of shakes, sundaes etc. Their frozen cases also offer pre-​made cakes and novelties that you can take home, as well as pre-​packed quarts. *IMO though, the pre-​packed quarts taste different. I’m not 100% sure, but to me it seems the pre-​packaged ice cream is less dense, meaning they pump more air into the product thereby leaving it below «super premium» standards. Just my theory, but if I need a quart I’ll get it packed on the spot (which if I remember correctly also costs more than the pre-​packed stuff).
I really enjoy BR ice cream. They have a good variety of flavors and always have the flavors I grew up with. Ask any employee for a sample and they’ll gladly let you try anything you choose. Additionally, the scooped ice cream is heavy and dense and scoops are usually nicely hard frozen (I don’t enjoy soft scooped ice cream). They offer smaller/​cheaper kids scoops and regular sized scoops.
The staff here has always been very friendly and they don’t skimp on the scoop size (Cerritos location, I’m looking at you). If you save your receipt and answer their online survey, you can get $ 1 off any $ 4 purchase on a future visit. Bottom line, BR is great and my family and I always enjoy coming here to pick up some tasty ice cream. Get my chocolate chip and mint chocolate chip ready — we’ll be back soon!

Avoid this place if you come on the 31^st of the month for the $ 1.31 ice cream they will not honor it at this location.

I love the ice cream but why when there are 8 customers waiting is there only one person serving? I saw another employee doing trash in the back. Can’t we do that after we close? I left.

I’ve been a patron of this particular Baskin Robbins for years. So, I’ve seen its highs and lows.
But, mostly what I’ve seen lately is higher prices, smaller scoop size, and subpar service.
The girls that work here seem sorta unhappy to be there and can, at times, be a little rude. I know high school service jobs suck. But, you could fake smile. Most times I always tip, rarely do the girls say thank you, even as they see me slipping money into the box.
For instance. I heard one of the girls last night say, «is that all» to another customer. There’s just ways to talk to people and ways not to. That’s one way not to.
Also, their scoop sizes are inconsistent. Sometimes I get a packing two scoop cup and other times there’s not much in it. And for what Baskin Robbins is charging these days, that’s just wrong.
With competition like Yougurtland around, this stores employees and management need to take note and make some changes. Otherwise, I’ll be taking my business elsewhere.

Came in tonight at 8:50… I was worried that they closed at 9 but the sign in the door said 10. The 2 employees working tonight did not seem happy when we walked in. In fact, they did not even acknowledge us. As we looked at the flavors, both ladies acted busy and one of them was taking flavors out of the freezer. Luckily we picked flavors that were still in the case. The customers behind us were not so lucky! I heard one of the employees tell them they couldn’t have a certain flavor because they were out (I watched her take cookies n cream to the back)… They left without buying anything! We paid and left without a smile or thank you… We won’t be back

We were not greeted upon entering the shop at approximately 9:10pm, and the girl that decided to help us seemed tired, not happy, and over the day. none of the employees had smiles on their faces. I work in food services and one of the policies we have at work is if it’s broken, messy or not up to serving standards, don’t serve it. My boyfriend got a broken ice cream cone. Not cool. I would’ve been pissed if I received a broken cone, I ordered my scoop in a cup. The ice cream is always really good here, though! Minus 2 stars, 1 for the staff that aren’t friendly or welcoming and 1 more for the broken ass ice cream cone.

The ice cream is average and it fills up my tummy. The servers are respectful and polite so I need to give them credit on that.

Same features as all BR locations.
The people that work here are ULTRA friendly — like the kill you with kindness types. There is water on the counter with cups (thank you) and they yell out hello and good bye when you come in and when you leave. If you have to wait in line more than a minute, they take time to tell you that they will be right with you, and they are fine with you trying two or three different kinds of ice cream before you make your decision.
This is now my BR of choice — just because of the people that work here.
Sign up to be on their mailing list and get coupons for BOGO scoops and coupons for cheap cakes!

I scream, you scream, we all SCREAM for Ice Cream!!!
You can’t ever go wrong with Baskin Robbins! This location has been around for a very very long time, my mother’s first husband worked here as teenager, so I am thinking about 40 + years or so. I definitely like the staff here, everyone is supper courteous and sweet (Of course). There is an older gentlemen (Veteran) that works here too, and he is so sweet and funny and makes up puns with the ice cream names… «You want the chuckle Ice Cream? Oooo I mean snickers». It is cheesey but sure does bring a smile to my face.
Stop on by and enjoy a scoop of your favorite ice cream!

Really fast service! Nice person working the counter, offered me a sample. Clean and thrifty! No complaints here.
By the way, it’s scary how much the Pumpkin Pie Ice Cream, taste like Pumpkin Pie.

The owner of this store is so super friendly and generous. Several times when I have been here and the owner is working, he always gives out free samples and if he makes any shakes, he makes extra so others in the store can try it. How awesome, is that!!!
I always order ice cakes from this location and have never been disappointed. This location has been here since I was a kid and now I bring my son here. There are not many Baskin Robbins locations near me, so I am happy to still have this store around.

Love the banana royal, buy one get one for $ 1. Great deal. My family and I have been coming here since we move to long beach 2007. The staff here are very nice and friendly. Good place for ice cream.:))))))

Love coming to this Baskin Robbins. The young ladies are all so very nice and helpful. Even when it gets super busy, they remain cheerful and work quickly. The older gentleman is always quick with the tasting spoon, and loves to suggest flavors, even though I pretty much get the same thing every time for my wife. :)
I’ve never had a bad experience, or even a mildly annoying one, at this store, and will continue to patronize it for years to come, I’m sure.

This place is great and the customer service is AWESOME! The young ladies and gentlemen that work here are so nice and helpful… EVERYTIME! Yes, Baskin Robbins is expensive, but so is everything else. Have you seen the price for a box of cereal??? I bring my two kids pretty frequently and don’t mind spending a little more to support a local business with nice employees. The owner takes pride in his business. It’s a rarity these days.

31 flavors will always be a great place to go for me! However, the prices are starting to get a bit steep. 4 scoops of ice cream = $ 8 and change? I can buy a half gallon at the store for half that amount. I love this place, BUT, it is a dinosaur and I don’t see it staying in business too long. So, if you have lots of extra cash laying around… go try all the flavors. Tasty and great options… just VERY pricey.

The very best this is by far the best run store in the chain I have ever been to great staff makes it A #1

Damn kids!!!

So Baskin Robbins is really changing my view on customer service. I was incredibly impressed tonight with the awesome and helpful service I got. The last time I visited it was just the same with an older gentleman helping us that was hilarious. It seems that this location r
Has the service down with someone responding the moment someone came in. No hesitation, no delay the two ladies just asking to give out samples and talking about the special waffle cone night special.
My snickers ice cream was simply amazing and my son enjoyed his strawberry. Tasty treats for a hot day. Awesome! Thank you!