Firestone-West Coast

I just love this place! Extremely helpful and customer service is top notch! My family and I have been dedicated to this long beach Firestone for over 7 years! It really helps if u apply for the credit card, you receive coupons and automatic discounts! Anthony R. is dedicated to superior customer service, always has a smile and knowledgeable! He is not trying to jack up the price last minute!.The coffee is the bomb & strong ! I secretly take a cup to go!

Horrible place. I went there a few months ago and they were a complete rip off. Not to mention, one of their mechanics was extremely rude. Avoid this place at all costs!

Came in to have tires mounted on my car. I ordered my tires from AAFES, since I have a card, and all I needed was mounting/​balancing. From the moment I set foot in the shop, they were trying to «nickle and dime» me for more money! The 1^st attempt was the suggestion that I should replace all of my tire pressure sensors, to the tune of $ 40 each. I told him that I was selling the car in a few months, and wasn’t interested. He then offered to check the alignment for «free», which (of course) came back out of alignment. He told me that it was a safety issue, and that I needed to have it done. I said again that I was selling the car, it’s not a safety issue, and I didn’t want to do an alignment. After all that, it was still over $ 100 just to have them do the mounting! THEY CHARGED ME FOR WHEEL WEIGHTS, INDIVIDUALLY!!!
Please take your business somewhere… ANYWHERE other than this place! These guys are ripoff artists, in my opinion.

I’ve never really had any issues here, other than there is sometimes a long wait on a weekend, which is to be expected. I usually come here with a coupon for an oil change or whichever servicing I need to have done. Pricing is decent– not as expensive as the dealer, but not as cheap as some mom and pop garages.
I’ve brought in my car on a spare as my brand new tire had a flat, but with the service package purchased with it, they replaced it for free and fairly quickly. It’s what you’d expect from a large chain tire and repair shop.
I’d recommend this place in a pinch, but if you’re super picky about your servicing, maybe this isn’t the place for you.

I love that it’s never that busy here so they can take me right away and they have wi-​fi!!!

Terrible place! I came in there with a flat tire that I tried to fix with the instant (Fix-​a-​Flat) tire sealant that did absolutely nothing. The guy at the front desk took it and had his technician work on it. It seems like they both had a conversation because they both came in and said that they couldn’t patch it because of the tire sealant I had used. He tried to really sell me another tire but I wouldn’t buy one. I asked him to just wipe it off and dry it a little more. After minutes of refusing to buy another tire from him, they finally said they would try to plug it.
Eureka! They were able to patch it up. After paying them, the technician place my rim in the trunk face downward so that I could install it at home. While at home, I discovered that the technician had SEVERLY Damaged my expensive rim with the machine. And he tried to cover it up.
I returned and overheard the salesman talking in the garage area that he tried desperately to sell «this kid» a tire (he meant me). I showed him my rim and explained that his tech tried to cover it up and he as apologetic. He said that he would talk to his manager and they would fix the problem. His manager decided to order me another rim. After waiting 3 months, they replaced it and Still tried to take precaution when trying to install my tire onto the new rim. I inspected it and discovered scratches on the face of the rim and told him. The manager said, Take-​it-​or-​leave-​it. I took it, and never returned since.
I give them effort fore trying to correct what had been wronged, but the way they went about it was terrible. My overall experience wasn’t up to expectations. But it taught me a valuable lesson about tire shops and business practices in general. I’d still say, STAY AWAY!

if I can give Zero stars I would do So in a heart beat. First of all I came in needing an alignment and oil change. I then decided to get a vehicle inspection after their recommendation. They said everything should take 90 minutes so we left and came back on time only to wait for an additional 35 minutes and was told we were done.
They were not busy And had 4 mechanics just chilling near my car like football team. Thats’s when I found out we did not get an oil change as requested. The man said we didn’t ask for it and apologise but seemed to be a jerk about it. He said it would take another 35 minutes for it and we were not willing to wait as we waited 2 hours. His mind seen to be somewhere else and constantly looking at his Phone. That’s probably why he forget about the oil change we asked for. What made us upset was that he never clarify what we were getting because he was too busy trying to sell us on the full car inspecton. He said $ 14 but charged $ 15. Not a big deal but still incorrect .
we got our report for the inspection and was told we needed a near air filter $ 27, front brake pads$ 170, and fuel injections $ 100. we left and went to another shop. They were friendly and very thoroughly and even explained everything honestly and gave free inspection. They said I only need new air filter which was dirty and charged $ 20. They said I had plenty of life left in every brake pad and that most likely firestone was going to Charge me and leave the Same brake pad on. They Said I didn’t need new fuel injections for another 15,000 Miles. They did find someone had strip my axle nut and bolts badly and that it must of been them. At the end of the day these other guys showed me and explained everyThing while firestone hid and made false recommendation to make money.

So came here for a oil change and tire rotation. Oil change went well but the tech broke a lug nut while rotating my tires. They offered to fix it for free which was nice. I’ve tried to get the work done but every time I come in they keep saying there are delays getting the part. They’re wasting my time now. Time to find a new place to take my car. Don’t waste your time here.

Went there for oil change and tire rotation. Came to pick up and they told me they could only rotate three tires due to a nail in the fourth. I was under the impression this was a tire store and could repair tires. Rude inconsiderate even when I came back later to give them the benefit. Not worth the frustration of the unknowledgeable lady writing this stuff up. Not worth the waste of time. Go some where else.

Egad.
Last Thursday I had a flat, so I rolled in on my spare and talked to the guy at the counter. Very nice, professional, and honest — he said, «I think it will take at least 2 ½ hours to get to your car, because we’re pretty busy.» We agreed on a 9:00 a.m. appointment Friday, and he quoted a wait time of about 45 minutes.
At 9:00a.m. I showed up with my car and asked for 2 new tires on the front. The woman there offered the exact same model and package, and noted that she was the one who sold me the previous tires. I started asking about the associated fees, which are for things like free tire rotation and replacement if there’s a road hazard. When I pointed out that if this was the exact same package as before, shouldn’t they cover the cost of replacing the blow out, she muttered something and said she’d give me 50% off. Whatever — I had an 11:00 appt. elsewhere and wanted to get going, so I told them to go ahead.
She asked if I wanted the alignment done — I said no. She asked if I needed other service on the car done — I said no. We even discussed the fact that I was going to take it to the dealer the following week for a full service, and that I just needed those 2 tires replaced.
Flash forward to 10:15. I finally get up to find out where my car is, and I see it in the first bay. Not only are there no tires on the front, there are no tires on the rear! Our conversation went something like this:
Me: What are you doing?
Lady: Oh, I’m glad you came up. I need to talk to you about this. We think there may be some fluid leaking in the rear of the vehicle.
Me: You did not have my permission to take those back tires off.
Lady: Well, we have to check those because if there’s a problem and we let you leave, you’ll complain. Let me write it all up for you.
Me: I don’t want you to write it up. I want you to put the tires back on my car.
Lady: You can’t see because they look at the tires in another part of the garage. But they’re working on your car.
Me: They did not have permission to do that. I just wanted two new tires on the front. I have some place I need to be by 11:00.
Lady: You’ll get there. It only takes 5 minutes to put on those tires.
I stood and hovered in the area after that. It was at least 10 minutes until someone even came within striking distance of my car. The entire time this woman kept saying that I should appreciate the fact she gave me a discount, even though based on the service package they should have paid the full cost for that tire.
My car was finally ready at 10:50. And they didn’t even have the courtesy to put the spare back in the compartment — they just dumped it in the back of the car.
Absolutely horrendous customer service. These people are clearly trying to make a buck off of customers by doing work that is unsolicited. I will never go back and advise others to find another place to do business.

UPDATE ON THIS DISASTER!
Had the car towed to Firestone in Encino, Mike the manager there took his time, 3 days on and off with it and FIXED IT!
When they put on the belt tensioner in Long Beach, they pinched a wire and that was causing the problem
Like I said before, stay away from this place, terrible terrible terrible
Bring it to The Encino location, ask for Mike and be treated like a human being

I came in to plug/​patch my left rear tire as it had a nail in it. I was very pleased to see how professional and thorough this tire shop is. The courtesy check they performed was comprehensive. The customer service is very good and the reason why I came back to them. You might pay a little more here as compared to other tire places, but you can count on the services being professional and thorough. My «peace of mind» when I get on the highway, is worth every penny!

My wife and I have patronized this place three times. They are respectful of our time and schedules, which is important to us. Their prices are basically market prices and their assessments of what kind of work we need done have been reasonable and accurate.

Waited 2 hours for my tire rotation! They weren’t even busy. I guess they’re under staffed or whatever. Never coming back!