Jack in the Box

Really disappointed! We pulled up in the drive thru, and waited in line only for them to say they’re closed. Thanks for nothing! Here’s a suggestion, How about you put up a sign or cone like other establishments do!

This jacks is right by my house and I never go anymore because I had the worst customer service experience ever. Line in the drive thru was long and taking forever. Didn’t complain. Waited patiently. When we FINALLY got to the window after about 20minutes (no exaggeration) the lady forgot to give us one of our sandwiches. We kindly asked for it and she told us she didn’t charge it so we had to go to the back of the line and order it again, and wait AGAIN. We had JUST waited 20 minutes in the long line we did not want to go back just because SHE messed up on our order. We said so and she starts rolling her eyes and said word for word, «maybe if you weren’t laughing on the intercom I could have heard your order.» 1^st of all we weren’t laughing. Second even if we had been laughing that is no reason to not give us our correct order. I work as a manager for a company so I know the pressure of handling customers and having a bad day. So I ask her why she was being so rude and if we could please just have her sandwich. Again she tells us we need to go to the back of the line if we want it?!? So I start getting upset asking why we need to do that, if it wasn’t our fault! She rolled her eyes and walked away. Came back and said we were holding up the line… !!! Give us our right order and we’ll be gone! I asked if I could speak to a manager because her mannerisms were so beyond rude. GET THIS! She said she IS the manager!!! I was appalled that she was. How can a manager be this rude when all she had to do was give us the sandwich we ordered. I asked for her name it was jasmine. Finally she got a sandwich and charged us for it… Was that so hard?!? Just annoying how rude she was to us as customers. & I believe that we weren’t the first order she messed up since the line was taking so long and people kept handing back their orders. Just really horrible customer service skills and disgusting management skills. NEVER going back to jacks because of this.

The worst. They take so long with long lines. If you know you are always busy why don’t you schedule more people on your shift. Also you order large fries and they just fill it half way like if it was a medium. I call to let them know my burger isn’t in my order but no one has answered been calling all day and no answer poor management or they just don’t know how to be a team. Sucks. Hire people who actually want to work !!! They told me the reason they don’t answer phone is because employees call out. Umm then talk to the employees and don’t take out on clients.

The food was fresh the line wasn’t too long and the staff was fast friendly and courteous… i was satisfied

I usually don’t do reviews for fast food but because Ricky showed such amazing customer service skills I thought he deserve some recognition. So I’ll do my first Fast Food Review because of him.
He promptly greeted me as I approach the service window. Then he proceeded to ask me what what are we having tonight. I told him i’ll have the bacon potato wedges with no bacon. He gave me my total. I then proceeded to the window to pay him. He greeted me with such and a warm smile and had a very good spirit about himself.
I just appreciate how upbeat he was so late at night. He didn’t make me feel like I was ordering at 2 AM. Made me feel like I was at lunch.

Couldn’t wait to write this review. First off these guys treated me like I was begging for food and I am a paying customer. I got my chicken sandwiches plain with American cheese and bacon, instead of warming it up it was cold, the cheese didn’t even melt on the chicken and the bacon was cold. Horrible I will never and I repeat never come back to this location

I give it a 1 star only coz I went there tonite and ordered a chicken fajita, when I got home I bit into my fajita and spit it out started throwing up becoz the meat was nasty… It had a weird taste and when I smell it, it smelled nasty… I called the place and the lady in charge said that’s how it really smells with spices and stuff… Then I go back and they asked me do u want another fajita??? Ahhhhh HELL TO THE NAH!!! The 1 star us becoz she exchanged it… for something else… I know its not her fault, but please don’t tell ur customers that its spices… so freaking annoyed!!!

Come here all the time for a late night quick fix since it is the closest to my house & is ²⁴⁄₇ but they’ve messed up on my order 2 times before. However, last time I was here, something bad turned into something amazing. I ordered the potato wedge & got chicken strips instead & drove back. The guy remembered me when I spoke on the intercom, seeing that he asked if i wanted ranch with my potato wedges before handing me the wrong thing & not only did he give them to me coming back a 2^nd time, but he asked me if I wanted a chocolate cake (which my mom loves) or a cheese cake and let me keep the chicken strips too ! You go jack in the crack !

Love coming here for the munchie meal and jalapeño poppers
Thanks so much jack in the box employees!

Came by the other day around 11pm and I waited about 10 minutes in line. Once I got the order box the employee tells me they are closed without further explanation. This location is advertised as a open ²⁵⁄₇ business with posters all over the place and yet they decided to close. I received no reason for the closure and drove off disappointed and in assume the 4 – 5 cars behind me were as well.

Jack in the box taste super good at midnite!!! Especially if you get something that is fried… You will die and go to heaven. Just don’t do it every nite or you will die lol but it’s good if you do it like once every blue moon ;)

How can you not like Jack in the Box?
Especially at this location.
5150 says it all!
Thanks JITB, for my morning sammy.