Klear Water Spa & Pool Service

Why do you get 1 star? Let’s see
— Never show up when you say you are
— Never check your work
— Leave me hanging with more repairs
— Most likely shorted my electrical board
Here’s a timeline of my experience with Klear Water. Oh and if you would like to see the video of how they replace gaskets, let me know. Actually, I’m going to upload it.
Here’s the final email I sent to Darren:
With kind respect this is the last time I am going to move forward with your company and I expect not to pay for the control panel, labor, and I am hoping to return the lift back to you; I’ll disassemble the lift and take it to your location as a gesture. Below is a timeline of what happened:
1. I needed a cover and bought one from you. You’re technician left the new one lying on the grass with the old one left me for to dispose of.
2. I needed a consultation about those old fuses and the technician recommended a to put the jacuzzi on a GFI breaker. I connected the 3, 9 gauge wires to a new 50 amp GFI panel and properly grounded the jacuzzi and connected it to the main electrical panel. The jacuzzi started up no problem but I noticed that the it was not heating.
3. After running a multi-​meter from all points from the panel to the contacts on the element, I was able to diagnose that the element needed replacing. In which I called you to replace it.
4. You’re technician did not replace and/​or check the worn gaskets and did not fill the jacuzzi to check his work after he replaced the heater element and when I went to turn on the jacuzzi the breaker popped and shut off the jacuzzi off when I turned on the pump to start the jets and filter process. I reset the breaker, did not turn on the pump, opened the cover to access the control panel, and noticed a pool of water on the floor. When I turned on the pump, water sprouted everywhere on the board and the breaker popped and turned the jacuzzi off again. Even further, the light stopped working.
*** What’s great about this is that they told me I didn’t ground my jacuzzi properly? Really? So that means that the jacuzzi should of stayed on as water was leaking all over the board! But that is exactly the opposite of what happened.
5. As you should have, you replaced the light and replaced the gaskets. However, because I believe of the water that soaked the control board, the T7 command center stopped working. When I was once able to turn the light off and on, turn the pump off and on, and set the temperature, I was not able to. This put me in a position to buy a new command center.
6. This should of been the end of it, but after I filled the jacuzzi with water and turned on the breaker, my wife and I smelled burning, and the command center read «HOH» which according to United Spas and Controls means «Hardware Overheat — The hi-​limit sensor is reading over 116°F/46°C. Once the temperature drops to at least 103°F/39°C press and hold the Temp Down button for 10 seconds to reset. Until the unit reaches 103°F/39°C Lo-​Speed Pump-​1 will be kept running in attempt to evenly distribute the build-​up of heat.»
*** Here’s what’s great about your customer service: I ONLY NEEDED A NEW HEATER ELEMENT, COVER, AND LIFT. NOW I DON’T HAVE A JACUZZI!
In addition to this, I cannot turn off the light and turn off the pump, which leaves me with no choice but to keep these on even if I am not using the jacuzzi.
** I HAVE GIVEN YOU MORE THAN ENOUGH CHANCES!
HORRIBLE HORRIBLE HORRIBLE.

I found Klear Water several years ago after a bad experience with another company (suffice it to say there are many unethical and unprofessional people in the business).
Klear Water was a breath of fresh air. They showed up on time, got things done quickly and professionally, and were a pleasure to work with. They left my hot tub looking and feeling great every time.
My spa is gone now as I’m redoing my back yard but when I get a new one, I will call Klear Water.

I have been using them for about 3 years and they have always been very prompt and professional. I would highly recommend them. They do a great work and my spa looks excellent every time they come!

My husband and I have used Klear Water Spa’s service for the past 3 ½ years for general repairs and warranty repairs to our Salt Water system hot tub. Initially we worked with Darren, and now he schedules the work to one of his extremely capable team members; in this case, Adam.
Today Adam had to correct the wiring the electrician finished yesterday. There was no power to the hot tub. This is the 2^nd electrician who did know how to connect the hot tub. I highly recommend Darren for ALL your spa repairs. The Klear Water spa guys are efficient, affordable, and get the job done right! Thank you Kear Water… YOU ROCK!

I used Klear Water Spa & Pool for the first time at the recommendation from the store where we bought our hot tub. The quality of work and customer service was some of the best I have ever received. Darren coordinated warranty work with the manufacturer and made our lives easy. I would highly recommend Klear Water!

This is the 1^st time that I have used this company. The owner double booked us so we had to schedule for another date. They did a fine job. Came on time, gave recommendations and I would recommend them again. Just make sure you book with Mary the receptionist and not the owner so there will not be any misunderstandings.