Lisa A Hopkins, OD

Dr. Hopkins’ front office staff is completely inept. The WORST customer service ever. I went in for an eye appointment and ordered frames and lenses as well as new lenses for my sunglasses frames. Made a trip back and they had forgotten to send in my sunglasses. Made another trip back, got the sunglasses and ordered and paid for upgrade to progressive lenses. Made another trip back and was told lenses were cut incorrectly and I would have to come back again. Then they called and said glasses were ready but had no record of my payment. Came back again and was told they found my payment but had to send the frames back again because the lab had the wrong lenses in. Completely unacceptable. I’ll NEVER give them any more of my business.

Been coming to Dr. Hopkins for a few years now. Staff is quick and efficient. Dr. Hopkins is knowledgeable and friendly and walks you through everything she does, so you know what to do next. The place is small but clean and very welcoming. Parking is on the street, but you can park by the nearby rite-​aid and just walk there.

I lost one of the no nosepads off my glasses. This office came to the rescue treating me like a most important client coming to my rescue replacing both pads. I did not purchase my glasses there originally but was treated as if I were a regular frequent customer! Thank you!

Dr. Lisa Hopkins is one of the best OD’s around. She is patient, conscientious and wise. Her office is friendly, well-​managed and clean. They respect your time and are fast and thorough with exams and eyewear choices.
On an paddleboarding adventure where my husband lost his glasses, I was able to pick up the phone and order another pair super fast.
The office is located on Naples Island and has a warm, neighborly feel to it. For its boutique size, they carry many new and up-​to-​date frames. Kim helped me pick out a pair with taking pictures of different ones on, so I could really see them via my current glasses. I ended up with the first pair of glasses that she had picked out for me, even though I muddled through multiple others ones on my own. I think I need to hire her as a personal buyer!
They take some insurances, which is an added benefit to the yearly trip!

Have been «seeing» Dr. Hopkins since she first took over the business from Dr. Mueller. I recommend her to anyone who asks, as she is very thorough & personable.

20 days later and no follow up from office and still do not have glasses. What I am most upset about is the staffs lack of urgency and customer care.

Friendly, patient and highly competent!

Really helful staff. Always on time and never any long waits. I got my glasses within 10 days.

Finally picked up my glasses after almost 3months from when I first placed my prescription. All in all, they were helpful even though it may have not been entirely their fault that my glasses were not made to the correct specification.
The only reason they are getting 3 stars is that I wish they were more transparent with what was happening and not leaving me in the dark regarding the mishandling of my prescription.

Truly Fantastic! Everyone is so incredibly helpful and professional.
Very clean office, Lisa is great and easy to talk with yet truly has a sense of her work. Kim helped me with picking glasses and was extremely patient and pulled a bunch of pairs for my indecisive self. Hands down best Optometry experience I’ve experienced!

If you like to be seen at your appointed time come see Lisa!!!
Very professional, warm and competent!

Friendly, fast and professional. Other than not being able to see when I left I will be back (as I need glasses)

This was a great experience. Dr. Hopkins is very personable, provides a thorough examination, and explains everything that is happening which I found helpful and interesting.
There are a great selection of frames, they accepted my plan, and I found a pair of reading glasses I really liked. I pick them up next week, which seems fast to me.

Worth the wait.
There’s a reason why this place is always so busy. The front desk may need a little work with handling Lisa’s schedule. I have the same complaint as the other reviewers, please start my appointment on time. I do understand that some appointments may take longer so they might want to tighten up their scheduling.
My complete eye test was rather impressive. Lisa didn’t just check my vision but my eye’s overall health as well. The glaucoma test was not as horrible as others have described. And as usual, if you know you’re getting your eyes dilated, try to come with a designated driver.
The selection of frames are nice and they have a catalog of other styles that are available. Kim patiently assisted me with my frames selection and all I told her was I want «orange frames» so she presented me with some options. I ended up going with a pair of Lafont Tibere. She recommended Crizal for the lenses and it comes with a one-​year scratch warranty.
I like how they don’t try to up sell you. They print out your insurance coverage and explain to you what is covered. If you don’t want to go over your coverage, they’ll work with you in finding a pair that fits your budget.
My frames took about 10 business days and Kim promptly called me when they arrived. Kim fitted my glasses and she made some adjustments. Note that these are some plastic frames so I didn’t even know it was possible to adjust them. I like how they fit and the color was a definite plus for me. A coworker was telling me how I could have gotten my glasses for cheaper online and while that may be true, I wouldn’t have gotten the same level of service and care that I received from Lisa and Kim.

Very competent and professional staff. Great service at the front desk and Dr. Hopkins provides a careful, detail oriented exam. Nice people, stylish environment.
THANKS!

Dr Hopkins and her staff are great. super nice and the prices here can’t be beat.

This was a 5-​star experience. Lisa and her people are friendly, professional and thorough. They called my health insurance for me, confirmed my benefits and had all details ready to go when I got there.
During the exam, Lisa took the time to fully explain what she was doing, and to answer the questions that I had.
They have a nice range of frames, and I didn’t feel like I was being up-​sold — which is always a good sign.
Optometrist — check. I can take that off the list to find.

Super satisfied with my glasses.
Great doctor. She knows what shes doin and will make her patient feel comfy. Good staff too.

Great doctor — I had Lasik about 11 years ago and see perfectly distance wise — I now just need specs for the computer and reading.
Today was my first visit to Dr Hopkins — I had gone to another shop on 2^nd street a few years ago but just didn’t like the experience. Dr Hopkins is very good, professional, personable, and just easy to talk to.
They don’t have a huge selection of frames — but since i only need them for the computer — I really don’t need to make a huge fashion statement.

There’s nothing better than liking your health care professionals and it can really suck to have to pick one out of literally hundreds you don’t know. Thank god for Unilocal,right?
Dr. Hopkins was a lucky one of the draw for me years ago. I’ve been seeing her now for some time and really like her. She’s always nice, professional and will chat with you in a way that makes you feel present to her… if that makes any sense. I’m also partial to female doctors and really like that she’s younger and not a million years old practicing old school stuff. Her staff is also very friendly. The office is neat and clean, and quite stylish. I sometimes feel like the selection of sunglasses is kind of limited, but I know they change them out, have catalogues and aren’t a big office, so you take it as it comes you know? I love that I can always go in any time to get my glasses or sunglasses readjusted.
There can be some pricey pieces depending on your insurance coverage, so anticipate for the most part to drop at least a couple hundred on some flashy eyewear, but of course I feel it’s totally worth it.
Dr. Hopkins once told me of a client she had who had some stuff going on… weird stuff. She suspected a tumor, sent him to a doctor and sure enough, she was right. Saved his life. I like having a doctor like that on my side!