Quest Diagnostics

Very money hungry… and the wait is absoltely RIDICULOUS! Waited over an hour for a 2 minute blood draw! If you are going to charge an arm and a leg… probably should have enough people to draw blood in a timely manner!

They are stabbing me with a needle, so there can be no 5 stars for that; however… the phlebotomist is able to hit a vein on the first try every time, and I have been told I am difficult by others.
If you dont want to wait an hour, show up 20 minutes BEFORE they open. Then you’ll be first in line. ;-)
There are only 2 – 3 nurses in there poking people, and a lot of folks need their blood checked, so expect to wait otherwise.
No real complaints from me except that I’m not a fan of needles, and certainly not a fan of being poked by them.
Wash your hands if you have to pee or shit in a cup. That is just gross. ;-)
Enjoy your visit to the vampires.

Don’t bother making an appointment. Made one for 9am but didn’t get seen until nearly 10am. The clerk at the front kept saying he was calling people before me but funny enough at least 6 people went in who arrived after me. Horrible service.

This is the worst place. They open at 1 and it is now 1:20 and there is no one to be found! The closed sign is still up. Avoid this location. Could not be more displeased especially because we are here to give blood on empty stomachs!!! How annoying.

I made an appointment online at 7:45am today and everything went smooth. Only thing I was very annoyed by is that when we got to the window to sign in the lady in the front was conversating with her coworker and I had questions so when she would talk to me and I would ask a questions she would ignore me… that was very unprofessional. I would never do that to a patient. But anyways the phlebotomist that assisted me was very nice and professional. Her name is Patty. She explained what tests my doctor ordered and even though he ordered confusing lab tests she explained herself very well. She was fast and it didn’t hurt. She was awesome! :) The lab room was very clean and Patty confirmed I was the correct patient which is always important. Overall experience it was okay. Now I just need to wait for my results.

This place would be so much better if they got someone friendly and helpful to work the receptionist desk. It would be nice to be if she tried to be helpful instead of defensive when asked a simple question. Poor customer service.

Today, March 20, just came to this lab and waited for more than an hour before they called me. After 35 minutes of waiting, I approached the receptionist and found out that my paperwork was set aside not knowing that my standing order was expired. Upon knowing of this expiration, it was only then that they have to contact my doctor to get a new standing order to be faced to them. In short, if I did not approach the receptionist I should have waited there longer than an hour not knowing what the problem was… receptionist staff needs more training…

Horrible!!! Scheduled an appointment online through Quest and they couldn’t find it. Will not go back to this facility again. Very disappointed …

I came with out knowing that they would be closed from 12:00pm to 1:00 pm. So I waited from 12pm to
1pm then they arrived and according to them there where people before me me even though I was the first and only one their.

I wish they had 0 stars. This place is run by a bunch of Nasty and rude employees who do not want to be here. All that they were worried about before me even getting in was me paying the amount of 180.00. Even though I have insurance and have this test done all the time she wanted the $ 180.00 from me. I asked do you not take CIGNA and she said yes but to pay and then just submit to your insurance for them to pay you back. When I questioned her she said I wasn’t listening and I said same to you and walked out. Went to pro health partners lab and had no issues no money was asked from me here.

Horrible! I had a 1:45 appointment. There was one person in the waiting room when I arrived. She was called back, finished and left. Then I waited and waited… over 25 minutes??? When I asked, I was told, «Ya, she will call you in a minute.» Awesome! Seriously??? After 30 minutes, I asked again. I was told that she had to «edit» my order because she forgot to put down 2 of the tests that my doctor ordered! Wth??? Um ya! FINALLY had my blood drawn 35 minutes AFTER my appointment time with NO ONE waiting. Not feeling very confident about this place.

I have experienced better at many other Quest Diagnostics locations.
I arrived on a Monday for the appointment that I made online and was promptly ignored at the window. I asked if I should leave my lap slip and the person said; «You can if you want», I said this is where I should drop off the lab slip correct and was told yes. so I handed the staff person my lab slip and took a seat. On the plus side I did not need to wait long.
I was there to give a blood sample and I was treated nicely by the person that took my blood. This was the first time in my life that I felt pain throughout the experience. It felt like the needle was moving around in my arm during the entire process. It is now Friday and my arm is all yellow and black, bruised and sore.
My wife had a similar experience.
Our experience in Torrance CA was much better,
I will try the office below next time,
5830 Downey Ave
Long Beach, CA 90 805

Here’s the secret: show up at 1:00 pm when they return from lunch and there’s no waiting.
Not the friendliest staff, but I’m not there to exchange recipes. They did forget to run a blood test that my physician ordered, hence the reason for my trip today.

Rude receptionist, I don’t think she is a happy person. Try not to ask her a question unless she calls your name. DO NOT visit unless you make an appointment online, if you call you will be told to just come in and then you will have to wait (I think that they are too lazy to make appointments). Also make sure you have your insurance card and a «Quest Request» or the receptionist will give you a hard time. I had a UCLA lab slip and since it did not have my doctors phone number I was refused. I will NEVER go back here. The other negative reviews are very accurate of this location.

There is nothing wrong with this place, earlier the better less wait time as the elderly does crowd the waiting room the later it gets. The receptionist yea a little snobby, just ignore it, your there to give blood or whatever, so to help in your healing. The women who take your blood, are professional, and happy to me.

They are really slow and need to improve their system. This facility is way slow compared to their Lakewood facility. I’m not going back here. Previous Unilocalers were correct. This was the closest facility to my doctor’s office and I opted to go here. But since I was on a 12-​hour fast, I couldn’t stay longer. I checked in as soon I arrived and left after 20 minutes when my name has not been called. I went to the Lakewood facility and blood was drawn within the 15 minutes I was there.

From what I’ve seen from the reviews, it’s definitely best to come during the week. I came in for a Thursday appointment at 10:00 and only had to wait about 5 minutes. Everyone I spoke with was very friendly, including the Phlebotomists. I never enjoy going to the doctors, and this place made the experience as quick and painless as possible. I’d definitely recommend this place if you can get a weekday appointment.

We chose this place because they’re open on a Saturday and was close to home. We called for an appointment but was told to just walk in.
We got to the office 930 only to find there was a crowd of people waiting. We take the sign in sheet and find that the next person in line has been waiting since 845am. Needless to say, we were screwed. I turn around and grumpily sit on floor of the lobby where every other hungry and grumpy patients are. An hour and a haff later, I was finally on my way out to find whatever food I can find nearby.
Make an appointment! If they say no, demand it. It’ll be worth it.

Don’t come to this location! They only have two Phlebotomists and they did not look happy to be there! Well, I wouldn’t have looked happy either what with the hordes of people waiting outside. I only came here because they are open on Saturdays. I didn’t know that you could make an appointment so I just went at 8am and there were already tons of people in front of me. People had been there since 7:30am. It took me nearly two hours to get my blood drawn and since I had fasted you can imagine how hungry and grumpy I was.
There were so many people that they must’ve ran out of the most basic stuff. The Phlebotomist couldn’t find a tourniquet so she made one out of a latex glove. How, um, professional? I guess you gotta use what you’ve got on hand.
It’s located inside a building with their own parking lot so parking’s not a problem. I just wish they had more staff. The receptionist was super friendly and patient. You gotta be with all the grumpy people there, especially the elderly, who have fasted the night before.