Spring Dental

Getting dental work here is like going into a sleazy used car dealership. My first visit was today and will be my last. Went in for X-​rays and cleaning. The dentist would do no less than a «deep cleaning» at $ 950! I had to get out of the exam chair and walk up to the front desk and demand I get a regular cleaning — consistent with what was covered (or partially covered) under my insurance. Wanted to also sell me a night guard and replace two fillings I recently got. Scammers.
On a positive note the hygienist was super good and I think she could sense my frustration and gave me a really good cleaning.
Never never again. Feel sorry for all the suckers they have swindled.

Dr. Torres gets five stars! He was a great dentist he just put in a crown for me today did an excellent job hopefully it lasts a long time according to all the other reviews did not review this business before I went in I was referred by a friend so I trusted it. When I was done they wanted to schedule my teeth cleaning I asked them how much it would be they told me $ 325.00 I have never paid $ 325 for a teeth cleaning. So I googled it on my way home and they said that average dental teeth cleaning for an adult is around $ 82.52 I can see $ 120 $ 150 but $ 325 they just gave me x-​rays and a teeth cleaning for $ 89 on my first visit why would it be $ 325 two months later no thank you I will not be going back just bad business and I am a business man they told me I have $ 10,000 worth of work to be done but they will not be getting that I will get a second opinion and re-​update this Unilocal post. Make sure you ask exactly how much it will be before you commit to anything!

Spring Dental is bad news. We stuck with them for a couple of years but went through 4 dentists because dentists kept leaving the practice. Every time we’d go in because some previous work was starting to break down we would get a new dentist and they would say what a bad job the last dentist did. Not very encouraging. They used to have late hours once a week which really worked with our work schedules but they also stopped offering that so it was constant stress trying to make it to their new earlier appointment times.
The last straw was when they got a new stand up x Ray machine. We had new insurance and told them so and gave them the information in advance. They still had us use the new machine. And came in promptly 2 minutes after we were done with that to tell us that our new insurance didn’t cover that. So we had to pay a ton of money out of pocket. Then just so they could get extra money from our insurance they did regular x Rays as well. It was such a joke. They just re did the office so it look nice but don’t be fooled, they are not nice.
There are about 3 people out of the many that work there that even attempt to provide good customer service.
They also don’t honor the coupons they mail to your home (to entice you to spend more when you still have money they can get from your insurance company), so don’t bother bringing them with you. Save yourself the money and the stress and find another dentist office.

****FRAUD**** these people, every one of them, are fraudulent. The dentist recommended work, 3 crowns to be exact, that absolutely was unnecessary. I had been going to them for years and always felt that they were dishonest and finally I got a 2 nd opinion and sure enough none of the work they recommended needed to he done: I needed 1 filling. I reported them to the BBB for fraud and have been telling everyone I know to avoid them. The front desk lady is rude and and I am convinced everyone in there is a scam artist. The turn over rate of dentist there is very high I had seen several different ones over the 7 years I was a patient, none of them very friendly.

I ve been coming to Spring Dental for over 10 years and have always had a great experience. Dr Wu is the best. I ve had some dental challenges and I have never had any pain either during or after. The office staff is always super helpful and get the claims paid. They have just been remodeled with all new state of the art equipment. Unlike other dentists I have used they always are on time for appts and billing never is a surprise.
I would definitely recommend them.

I was referred by a friend here. First couple visits went ok but then my last visit was the worst. Can’t go in to much detail but my opinion find a different dentist.

It’s all about how much insurance payment u can get. Don’t care about the patient. Ask Rose ! She knows what I’m talking about. Bad place! Pls stay away.

I have (had) been a patient here for the last 10 years or so. Spring Dental was once a great place. That was then. What you get now is a new set of dentists and usually staff with each new visit. The admin staff are rude and not helpful. The «corporation» that is Spring Dental does not allow the Dentists that work there to get/​obtain their dental tools of choice which does not make for an optimum experience. Lets face it, Spring Dental can not keep decent Dr.‘s there. Save yourself the aggravation. Choose an office that is well established and treats their Dr.‘s well enough to keep them there.
Sorry, this place now SUCKS. I hope in the future, the office can bounce back to the great place it once was.

I also severely miss Dr. Torres! He was so awesome, informative, patient, helpful, easygoing, funny and overall so pleasant to be around it made being in a dental chair with a blinding spotlight over you actually bearable! Everyone there new & old are great to!

I was referred here by someone, and thought ok we’ll try it. I have 5 members in my family and customer service is EVERYTHING to me. At first glance all seemed ok they talked a good game. I sat down for over an hour with Carrie «treatment planner» aka my guess an inexperienced office worker who needed a job. Scheduled appointments and what was to be done at each appointment for 5 people and the cost. Exhausting but in my head worth it so I didn’t have to keep doing it over and over, and I didn’t need to be there for each family members appointment. There was a plan to be followed. Well I may have well used that hour to something useful because, the planning wasn’t followed as promised. And when it messed up how my ins was paid out, the professional answer I got from Carrie was, when it gets busy we can’t do our jobs! And by the way she was crying (yes tears) on the phone whining about how «she feels bad», and how she can’t help that the other desk people are incompetent! Are you kidding me! Sorry does nothing for me when I have to pay for YOUR mistake! Crying really grow up! Be a professional! The office manager, Rose, is another one when you question her, another uneducated «office worker» she has no follow through and has no idea what to do. Asked Rose to send me an itemized bill because I was getting bills in the mail with no information but amount due. By the way we paid at every visit. The itemized bill never came?! The owners won’t talk to you because they hide behind their poor staff. Jessica from billing she’s a hoot another bimbo, call her in the morning 9:30 am, she’s on another line ok… leave my name and number calls back 4:30pm on a friday, 2 days later, I was leaving worked missed the call called back less than 5 mins later when I noticed the missed call she’s gone for that day. Leave another message she doesn’t call me back I call her… When I finally talk to her, ask about why nothing is itemized she states, like a robot, I don’t know I just need to collect the payments. But she will give a message to someone if I want a call back… ha ha ha ha Really!!! YOUR on the phone now! Like the rest when you tell her how poor the treatment of the customer has been her response is we know we are trying to currently make changes now, of the people that are the problem. I hope she’s one of them. I told her YOU should start now with me the customer you have on the phone. No help, poor customer service, BAD management! They are pathetic! We’ll see if I get my itemized bill ever. What are they hiding? If you see this place RUN!!!

I have been going to Spring Dental Group for over 25 yhttps://www.yelp.com/user_details?userid=aOaM0­dxAy3ilCeMKG4c3QAears since I was a kid and never knew any place else. This place seemed very good and I felt very comfortable there and everyone was very caring. Unfortunately, I noticed every so often most of the dentists would cycle out at about the same time. One day I came in an found my dentist and all the others and front office gone and replaced. Each time I returned after that, more dentists, hygienists and front office people were replaced by others. What was once a happy busy office with a full waiting room and kids playing on the floor that enjoyed became empty and business has declined so much that even the dentist chairs for patients to sit in were empty. Then came billing issues. being billed for services that were not performed and problems in knowing the costs. What I noticed was appointments were being made without respect to schedule. Why would you schedule a patient for a cleaning a few days before they were suppose to have X-​Rays and then ask them to return for the x-​rays. The new system appeared to me to be built for maxing my insurance. A few of the dentist there told me they were being pressured to go to fast with patients. When so many rounds of rotating dentist and administrative people went through and the billing issues ensued, continually wrong estimates. I had a situation where a dental hygienist scraped away the enamel in my lower front teeth and slightly chipped 2 teeth. I never asked for money. That’s not my way. In the Plaza neighborhood, residents have received letters from Spring Dental, after finding mistakes on their billing, indicating they no longer wanted to treat them.
I am leaving Spring Dental because there has been so much turnover that I lost confidence and trust with the front office and the Dentists and also the coordination between the two, scheduling and billing problems. These were never problems earlier. Unlike many, I do not feel disgust, anger or any hard feelings. I can’t tell the owner, who I’ve never seen, to run his business, because I don’t know dentistry or what his situation is. I don’t feel the place is a joke, but do think they definitely need to do some rebuilding with the new people they have. When I was there, it appeared to reach a level where there were issues in keeping charts up to date. That said, I do get a sense the office is trying to organize itself and work out the problems and certainly hope they succeed. I do think the new office manager has got a good head on her shoulders. But when 2 dentist differing on what they are seeing in the same office, that’s when I got a little nervous. I also kept being told that I needed more cleaning because plaque was abnormally forming quickly in my teeth. When I went to my new dentist, I was told quite the opposite. I live in the Plaza Area and when I asked what people thought from «My Neighborhood,» of a blog site called next door. I seemed to be the only one still with them. I really hope the office can turn around and believe it will. But it just appears, nobody seemed to care if patients leave or how much time people have been with them. My guess is neither does the owner because everything flows down. I’m pretty sure that will eventually improve too. I’m not posting under my real name because I don’t want the hassle. I asked to speak to the owner before I left. After 25 years of being a customer and never seeing him, he refused. If you are a customer/​patient the, I would recommend Dr Wu. who arrived just before I left. Based on what I see there will still be rotating out more Dentists.
Edit: I did come back a year later, was happier at what I was seeing and softened my initial review. It did look like the owner was dealing with some issues. He’s added more cosmetic type services if you’re interested. I upgraded my rating from a 1 to a 2. But I didn’t see some of the processes that I wanted to see yet in place. They did say they were working on it. I will come back and see if the same office manager will still be there. I also think it’s important for everyone to know, that cutting out (or significantly limiting the process foods, breads and milk and eating fresh veggies, fluoridated toothpaste and some flossing), is a great way to eliminate many issues with cavities. Since going with my new Dentist, I haven’t had a single cavity or issue with my teeth. I’m very please that Dr Wu that came aboard has remained and Dr. Torrez has resolved the issues he had. I have tour the new office and like the new technology and innovations they invested in –although those were never issues with me, it good. My aim is not to impune the company or the owner… Only to provide an accurate portrayal of what I personally experience.

I’ve been going to SD since 2009 never had nothing more than a cleaning today WTF i had a Deep Cleaning, Root Canal and a Crown… They Hygenist was outstanding and the Dental Assistant Mo was outstanding also My Dentist idk her name but was very patient and made me feel very comfortable as did the rest of the staff Thanks Spring Dental…:)

THE Worst! I am very passionate in my disgust of this place. I will admit I was dumb — I chose it because it’s close, and I never moved on because I’m lazy about finding a new one. My husband and I have been coming here for 5 years — why??? It is terrible on every level. Like others have said, OLD equipment, decrepit rooms in desperate need of a remodel, and don’t get me started on the front desk! The dentists are OK (my favorite one just left), the hygienists — meh, but the office staff is rude, unprofessional, and just unrelenting in general (they will call you continuously!) My husband finally drew the line and said ENOUGH when they tried to tell him he needs a «deep cleaning» over the course of two visits. Yeah, so you can make more money, right? Ugh! The constant upsell will drive you nuts. Avoid!
So, uh, anyone know of a good LB dentist? Message me!

This place is a joke. For starters, its revolving door for dentist. Every time I have gone we are seeing a new dentist, because the original one left or got fired. They did a horrible job on my daughters fillings not once, but several times!!! They even left a piece of cotton in one of my fillings for months, eventually discovered by another dentist group!!!
Spring Dental wants you to sign an agreement that you will be charged $ 50 if you cancel an appointment??? Whats funny about that is they have called me and changed appointments numerous times!!! Absolutely ZERO customer service and the dental assistants do not know how to even read a dental chart correctly?
Here is the most telling sign that its a horrible dentist, one of the many dentist that cleaned my teeth had godawful breath and yellow teeth! I plan on contacting the various dentist associations and organizations to hopefully shut this place down for good. Thats not a threat, its a promise!
DO NOT WASTER YOUR MONEY OR TIME AT THIS PLACE!

Horrible experience for anything other than routine. They did not take responsibility for the injuries they caused to my gums, later costing me thousands to go to a specialist.
2/​20/​2013 The absentee owner got in touch with me finally and it seems the place has no management. He says it was not him that wrote me the nasty letter a few months ago. Pretty sad considering the gum damage caused by a dentist who apparently is now terminated.

The worst outfit I’ve been to. The office staff are the most unfriendly people I have ever encountered. I had a 6 pm appointment, did not get in to see my dentist until 8pm. Don’t wast your time and money.

Spring Dental is the worst dental experience I have ever encountered.
My family and I had been going there for years. I had gotten braces for my daughter and paid 4000 dallors for them. After they had taken the braces off i noticed that my daughters molars were still very crooked and went back to them to get fixed. Jim said no problem we will take care of it. LIED straight to my face. The following appt. he said that we would have to pay 4000. again. They ripped us off.
Plus, they over charged us every chance they got. Telling me I need to get — done and — done. I went to another dentist and they said I did not need any of it done. I don’t trust this place. They smile and play FAKE. All they wanted was my money!

Stay away, stay far away. If you haven’t been here in a year or two, stay even further away. This is not the same place it was years ago.
Snotty staff, dentist so narco addicted that he couldn’t even stay awake for the appointment, another dentist who mysteriously finds a dozen (literally!) cavities on my top teeth, which then seem to disappear when another dentist takes a look.
If they refuse to give you your medical records after you figure all this out on your own, threaten a call from your lawer. It’s the only thing that worked for me.
fraud fraud fraud fraud fraud
RIP old nice spring dental. Stay away from here.

I hate going to the dentist but if I do, I come here. Staff and doctors are very compassionate … even to those that should know better.

This is an updated review — to reflect the return of Dr. Torres — who I have not yet had the privilege of seeing since his glorious return. Nor the opportunity to see the newly upgraded office. This review will be left the same — glowing and bright. A great office and dental group I’ve seen since I was ~6 years old.
However, I will be knocking down 1 star for the utter backlash I received from the owner for my simple post — including reporting my review to Unilocal as libelous… threatening me with legal action… saying it was a fake review and there was no patient by my name (even though Unilocal doesn’t show my last name — yes really)… It’s infuriating to see «customer service» being lost — even among all these other reviews.
Now, back to my prior review from some time back.
—
Spring Dental is the best dental office around. I’ve been coming here for almost 25 years, like Jeffrey F… and I will never switch.
The building is simple — built into the mini mall that attaches to the Pavillions. Once you walk inside, it smells totally like a hospital — sterile smell. One of my favorite smells — next to jet fuel.
The staff are friendly, answer the phones quickly, and know who you are when you walk in (obviously because I have an appointment and I’m not a girl named Karen).
I personally only come to see Dr. Torres. He’s the best of the best. Great «bedside» manner. Very thorough and funny all at the same time. **I have my dental file reflect that I will only see Dr. Torres, so I work around his schedule — which has never led me astray.
I know it’s genetics and how I treat myself, but I’ve never had a cavity or needed braces, and I thank Dr. Torres for that. The only thing I’ve ever had done was 1 wisdom tooth removed — which was handled here and not an oral surgeons office — but not by Dr. Torres. Either way, I’ve always been in great hands.