T-Mobile

Great service by Yadira Rocha, very helpful, nice and optimistic, she got everything I needed and i left much happier than i came.
Thank you Yadira!

Huge shout out to Maggy for helping me out about a month ago switching to T-​Mobile. I don’t enjoy doing these type of things and she helped me out swiftly and definitely went above and beyond to help me find the best phone and plan for me. Very good customer service and not only that, but when I realized that I left my ID card behind, I was quickly notified and received it short after. I would highly recommend to anyone going to this location with their business to ask for her upon entering. You won’t leave disappointed. To top it off, I might even go in to pay my bills!

Update: This location said I’d need to wait 90 days, but another one stated accurately that online it says 40 days for monthly plans, but Tmobile can unlock phones that are fully paid for. A day later and I called Tmobile twice, once in the morning and again in the afternoon. The first time, a rep said she asked her supervisor when the «system» said it requires an account in good standing and 2 consecutive payments on the account, and she said I’d need to wait til I pay for the 2^nd month, and the 2^nd rep also saw that same error but was able to unlock it remotely, then 2 min later I used the Tmobile unlock app and hit the permanently unlock button and it worked! This location needs to learn their own unlock policy…

Helpful and friendly especially Sam K. I highly recommend this store for great service

Went to tmobile on cherry and Carson for a problem on my grand daughters tablet and I have to say the sales associate LINA MUTO was very polite and helpful, she really took the time to pay attention to my needs and showed me how to work the hotspott on our devices. Thank you for your patience. when I was there the other day a gentlemen by the name was very nice and polite his name is LONNEL MCINTYRE. THANK U both of u. this store has very polite and helpful people only one time I went in for help on the same problem and the lady paid attention to everyone but me. I walked out.

Sam and Lena are amazing! Great service every time. Good at explaining my phone plan and payment options.

Shout out to the lady who helped me get my new phone today her name I believe was tashonda? If I’m not mistaken. And also big shout out to Terry who got my first phone from 7 months ago I saw him today helping out a customer as best as he could for an hour trying to retrieve their lost phone number. Awesome customer service!

First off, their customer service is absolutely terrible. Hands down!!! One of the employees that «attempted to assist me» named Terry couldn’t even provide the basic customer service a real T-​mobile associate should be able to give after their «poor training» upon hiring.
Secondly horrendous atmosphere they had me waiting at the back corner for a good 20 minutes so a sales rep can «handle my issue» while a GROUP OF EMPLOYEES WAS NEAR ME! I CAN’T BELIEVE THEY ARE SO IGNORANT AND DISRESPECTFUL TO THEIR CUSTOMERS. Honestly upper management NEEDS NEW COMPENTANT EMPLOYEES.
Lastly on the same visit, I attempted to troubleshoot an issue with my account at this location but with a different rep and way worse than the first rep that «tried» to help me. He tried to sell me beats by dre speakers to try to knock off $ 10 off my bill… like that is going to solve my account issue.

I write this review as a cautionary tale for all Verizon customers who are thinking about switching.
BACKGROUND
Until 2 weeks ago, I was a Verizon customer with $ 30 unlimited data. Verizon raised my rates to $ 50/​month for data last month so I would be paying approximately $ 170 for 2 lines. I decided I would simply go with T-​Mobile who was offering «unlimited» data for 4-​lines for $ 180 + taxes (approximately $ 205/​month). At the time I thought I was brilliant to practically halve my bill but little did I know I would completely regret my decision to switch. I use an iPhone 5S and would consider myself a frequent user of my smart phone using between 6−20GB of data a month on my phone, usually from FaceTime, music streaming, or video streaming when I’m on public transit. I used to love my smart phone because I would be able to video-​chat my family on the go without issue, and never had issues streaming music while driving. Those days are dead.
PRICES
Just to clarify, Unlimited in T-​mobile is NOT unlimited. You are throttled after hitting 23GB in areas that are experiencing congestion which will likely be in any area that you very likely want good service such as in Disneyland, airports, and malls. Also, you must pay $ 15 per SIM card for each phone that you want to port.
INDOOR COVERAGE
T-​Mobile indoor coverage is awful and don’t buy their «extended spectrum LTE» coverage lies. No iPhone except the 6S supports the 700 Mhz Band 12 spectrum that they’re touting so unless you want to shell out $ 650 – 850 for a new phone, you’re not going to benefit. In order to TRUELY see their coverage, you have to look at their coverage maps in the beginning of 2015 where they don’t include the extended spectrum LTE in their maps. I get very slow, spotty service in my home in Long Beach, in stores, and in the hospital, and have many dropped calls. In the hospital I’m lucky if I get 1-​bar of service and in Costco I usually have 0.
OUTDOOR COVERAGE
Outdoor coverage I thought would be better but I can’t even consistently stream music on my 10 minute commute down Wardlow to Torrance! My phone has trouble buffering 4MB music files from Apple Music! 4 bars my ***. The same issues are experienced with my wife and father who use a 5S and 6 Plus respectively. Also, there isn’t some T-​Mobile specific iPhone 5S that enables more frequency bands so I do have the correct phone in case you’re thinking about suggesting that to me :-/​.
TRAVELING CROSS COUNTRY
Oh, and traveling… get prepared for disappointment. My wife’s parents who live in Massachusetts switched over from Verizon as well and visited California for Thanksgiving. On their drive from California back to Massachusetts after Thanksgiving, they effectively had 0 coverage between major cities and couldn’t do anything internet-​related at all, most of the time being on unusable 2G service. They couldn’t book a hotel online and ended up staying in a motel. When they had Verizon they practically had coast-​to-​coast service.
WITHIN CALIFORNIA
In my own experiences driving from Long Beach to San Francisco, I suffered the same painful issues, having basically 2G service at best on the 5-​freeway between the top of Los Angeles and the start of the Bay. On our drive from San Fran to Monterey and had simply awful data coverage around the coasts.
CUSTOMER SERVICE
So a few days ago they started a promotion that Verizon customers would receive a $ 100 gift card for switching to T-​mobile. With me switching just 12 days earlier, I thought I would be eligible too but NOPE, SORRY. No promotion for me! I didn’t even use T-Mobile’s port-​over promotion because I wasn’t on contract. Thanks for loving all your existing subscribers T-​Mobile.
CONCLUSIONS
I regret switching from Verizon to T-​mobile. My phone is no longer the convenient source of entertainment and knowledge that it used to be, and the only way my family will be able to take advantage of their supposedly better 700 Mhz spectrum (and stay within the iOS ecosystem) is by spending a couple thousand dollars to buy iPhone 6Ss for the rest of the family. I would give them 1-​star but their rates really are very good IF you only shop, drive, and reside in areas of good LTE coverage which is highly unlikely. T-​Mobile might be good for people who have never had a good cellular carrier before but for people who are used to having pretty much comprehensive cellphone coverage whereever they go, T-​Mobile is a nightmare. I’m pondering going back to Verizon and begging for my overpriced unlimited plan back.

Just want to say thank you to Lonnel McIntyre for his professionalism and awesome customer sevice. He was very patient in assisting me and my two teenagers by answering ALL of our questions and helping all of us decide on what phones fit our individual needs. This young man is a great asset to the t-​mobile company. Definitely future management material!!! Thanks again Lonnel!!!

The worst tmobile store ever the young black girl there is rude and incompetent the manager shows poor leadership skills and unknowledgeable. This girl goes into your account and messes up your upgrade stay away from this store Dont go to this store. THE WORST TMOBILE STORE EVER

Ok, so apparently this location has two addresses for Unilocal.Either way, this location is horrible. On two seperate occasions I’ve gone in and was lied to about being eligible for a jump upgrade, in which t-​mobile takes back my current phone and pays off the remaining balance on that phone, and I get to upgrade with $ 0 down.
I made sure I was eligible for the jump upgrade by both looking online AND calling tmobile. I then went to the store to get an upgrade and was told I wasn’t eligible, and that I’d have to put more than $ 130 down to get the new phone. I was even laughed at when I said that my phone was being offered more than $ 400 for a trade-​in, and the employee said I’d be lucky to get $ 110 for it.
I left and went to the location at 4545 PCH and was able to get the jump upgrade by trading in my phone, which was indeed valued at more than $ 400.
This location is far below par when it comes to actual contract/​uograde knowledge.

Lonnel Mclntyre is the best guy to work with, he is great and very helpful, I live in Irvine and I drive all the way to Long Beach to see Lonnel if I have any questions regarding my account or If I want to add any new service, Lonnel go above and beyond to make sure you are satisfy with T-​Mobile service, do not go on Sunday because that is his day off but any other day is perfect, thank you Lonnel for your outstanding customer service

My MAXIMUM praise and appreciation to Retail Associate Lonnel for his skilled, knowledge and super-​efficient help he provided me this evening, just before closing time. Lonnel took ownership of my issues — problems transferring contacts, pix and apps front a faulty Note4 to its replacement via Samsung’s «SmartSwitch“synchronizer app. He was able to fix communication & settings glitches in both phones with amazing speed — all the while multi– tasking with phone calls, another customer — and single-​handedly beaten ingredients the store for closing. And he was consistently pleasant to work with.
Lonnel managed to accomplish what 6 other reps (three in other stores, & at least that many more via phoning customer care)…he preserved and transferred every contact, photo & app — even the preferred ‘start-​screen’ image to my now-​third Note4.
A word to store management — KEEP THIS GUY — HE’S GOLD!

Went in on June 13^th and was helped by Lina. All I can say is Lina is simply amazing! She was very detailed, honest and straight forward. She explained the plans and prices carefully so that i understood exactly what i was getting myself into. I felt I’ve never before had such honest customer service. I would definitely recommend going to Lina for your cellphone needs.
**Lina you rock!!* Thx again

My husband and I came to this store after a horrible visit to the store on willow and long Beach Blvd. We were promptly greeted as soon as we walked up. Angel in who helped us. He went above and beyond our expectations add we left out happy with what we needed. Each person working was smiling and helpful.

Customer service beyond amazing, I understand it is always busy at that location and the wait is long but it’s not in the employees hand they do work with you and they take their time which is why their customer service is the best, I always see «Lonnel» he is amazing and knows how to treat his customers, he helped me with my account and I been referring people to go see him, he is very knowledgable and help you through everything that need to be done. I am extremely happy with his customer service, and his honesty. If you need any help at the store make sure to ask for «Lonnel» :)

Awesome place to go for tmo cell service. I loved going here. Everyone was very friendly.

This location is awesome! I love the atmosphere, employees, and appearance of this place. It is under new management and really has a sparkling vibe about it. There are different personalities here, and everyone is really helpful and understanding. If you are ever in any doubt of which T-​Mobile Store you should visit, know that here is the best one for you to be! I think this store definitely portrays the awesome quality of this company. Lastly, I love accessorizing my phone, and now they offer payment options to add the accessory prices to your bill. I picked up some fancy stuff that I am super stoked about: a pair of Beats, a tablet case, and a portable charger. I am ready to jam out! :-D

Came to the nearest T-​Mobile to update my plan and got a really good deal with Scott K assisting me. I left the store with the Galaxy S5, an Otterbox cover, and Scott even put on the screen cover for me. I went on a Saturday morning shortly after it opened and about 4 people were working, I waited about 10 minutes before being assisted because all the workers were preoccupied with other customers.
T-​Mobile doesn’t offer any more thrifty plans so everything is unlimited now (talk/​txt/​data). It is hard to save money but now you don’t have to worry about going over the limit.