83RV

Horrible experience with 83 rv. We did have an accident with the rv that our insurence covered and mark knew insurance would cover it so theycharged us over $ 8,000 for repairs claiming 30 hours in labor in repairs when the repairs could be done in a half of a day. Full day at most. 83 rv is like a used car lot filled with used car salesman. Their service department man is a liar and part of their whole scheme to rip people off. We will never do business with them again.

We rented a 30′ B-​class rv from them for our trip east for 9 days. It’s our first time rv-​ing. We searched the internet and call around for pricing. We also went to a few places to check out the condition of the rv for rent. This place was not the cheapest, but it has the newest selections and a backup camera in each rv which is a plus. Their quote seems high, but everything was included (taxes, cleanup charges, extra mileage, etc.), so we won’t be surprise by additional charges when we return.

After calling with a last minute request for a rental, Mark and the team were able to accommodate our needs and get us into a unit with a very short turnaround time. I can’t say enough about the customer experience and how great it was to work with him in getting our RV readied for the weekend.
The unit was in great shape and, being our first time renting an RV, we couldn’t have been more pleased with what we signed up for. We’re looking forward to our next rental from 83. Thanks again, Mark and the rest of the team!

Exceptional service and experience working with this company. Our group will recommend this company to friends/​family and use them again. Mark at the front desk was friendly and accommodating. Thank you 83 RV!

This was our first ever RV trip and turned out to be a disaster. We reserved a Class C Motorhome (Coachman Freelander) for a weekend. We were told that the RV would be ready to be picked up by 2 PM. We arrived at 2:15 PM and found that the RV is still being cleaned. Waited for over 30 minutes for that to happen. Next Mark comes out and tells us that the radio is not working. So figuring we were not going to listen to songs on a cd and not the radio we did not think much about it. The front passenger side AC Vent had a part missing and as per Mark these are small things with RVs. To be on a safer side we also bought extra insurance from them at $ 12.50 a day with a $ 1000 deductible. The insurance we bought did not cover the top, the bottom and windshield. Now starts the fun part. Per Mark we were supposed to pay the deductible up front before taking the RV out and this is how its done everywhere but nowhere mentioned in the documents we signed. We had already put down a security deposit of $ 500. We were asked to pay another $ 500 so that the deductible is also covered. We did that and were already feeling the ‘warmth’ and ‘helpfulness’ of 83 RV.
On the trip we found that the whole audio system is not working contrary to what we were told. We come back from the trip and return the RV before time (10:30 AM). Mark does a quick walk through and says everything is fine and charges us for the extra mileage, the generator and the propane use which was fair. We signed the final sheet mentioning the extra charges and we walk out with Mark telling us that he will send us the final bill in email with $ 797 refund. As we were leaving a service guy comes up to me and tells me there is damage to the RV. When we had checked before returning the RV we had not seen this and neither Mark nor any of his employees told us about when we initially returned the RV. Mark comes and takes a look and then tells us that the whole wheel ($ 399) needs to be replaced even when his employee tells us that the wheel bracket needs to be replaced. We tell Mark that this was not something that we did and that he had checked the vehicle and the only answer we get repeatedly is that «the vehicle was in your possession and you did it». We leave the office already with a bad taste and go back home. I receive a call at about noon from Mark that the upper compartments have moved up due to the wheel damage and that there is a chip on the windshield. I ask him to send me the images of the damage. The pictures were not very clear so we decide to drive back to the rental office and check the damage ourselves. As we enter the office Mark tells us that we cannot see the RV because there are people waiting to pick it up. Per Mark it has already been fixed. So from the time we were told about the damage to the RV and by the time we were back at the office it has been only about an hour and a half and things have been fixed. We ask Mark if we can see the RV and the answer is no. Now what kind of a company wants to charge you for the damage and not show you what and where the damage was? Mark tells us that he is going to need to hold off the full $ 1000 in order to repair the damage. We ask him how can we be sure about the damage when we cannot see it. Mark keeps on repeating that the vehicle was in our possession and if we don’t want to pay for the damage he is going to give it to the collection agency. At this point all of us are frustrated and we tell him that this seems like a rip off. Mark tells us that the actual damage is worth $ 5000 + several hours of labor and he is trying to help us out by passing it off as an insured damage. Wait! What? Did he not tell us that the bottom was not covered under insurance? I ask him how is that the damage is already fixed and the other folks have already picked up the RV and you are telling us that the damage is worth $ 5000 + several hours of labor. So in the end we did not get to see the damage that we supposedly did to the RV. All we got were some photos. Now I am not even sure if those photos except for the windshield photo belong to the RV we rented. After all the harassment we decide to settle it and are told by Mark that the only way we can settle it is by paying the full $ 1000 of which he already has $ 797. No matter how much we tried to reason with him he did not budge and kept warning us about collection agencies.
You guys are complete rip offs and when you say you are a family owned rental service and treat your customers as family, we just do not want to be a part of that rotten family. Never ever renting from 83RV ever again and we will make sure we go out of the way to warn everyone we know that 83RV = CheatersRV.

There are many rv rental companies, but only one that will treat you like family. Mark made the experience of renting an rv, seamless and wonderful! From the first phone call to inquire to the last, I cannot say enough about this business. They made it the best.trip.ever. Answered every question, night and day. Do not look elsewhere… this is the place you want to rent from!

1ST I Picked up my RV yesterday and was told they were going to cut the 10 dollar a day fee in half from 14 to 7 days. I said u called Saturday I still have the 2 recordings 1^st one threatening me with a 10 fee since RV service is done and they don’t have space to keep it there. 2^nd call telling me it starts today– that is one week today is sat. I paid the bill and get the receipt-​when I look at what was done I notice the drawer wasn’t on the list. I was given a packet of hardware to fix it myself because they didn’t get around to fixing a drawer and I was told I was better off because if they would have fixed it it would have cost me more. It was the first thing I showed them when I brought it in. I asked them to fix an electrical outlet that pops out of the wall, a drawer that fell because the hardware came loose and to check the generator which wouldn’t stay running and to do a general check to make sure everything was in working order so I could put it on the market. They charged us a daily fee to keep it there after work was completed but the work wasn’t actually complete thanks for the parts so I can crawl around under the cabinets myself. Don’t go here please do yourself a favor and avoid this place.

Mark was very helpful, will rent again… nice new vehicles.

We’re long-​time tent campers but decided on a longer trip out West this summer that required more of a «moving hotel room». We looked at a few different RV places before stopping into 83RV. From the start, Brett was professional yet friendly and happy to answer any and all questions we had (which numbered quite a few since we were new to the whole process). He showed us several different models, assured us his stock was new each season and well-​cared for. We’d done some internet research ahead of time and not only did he seem familiar with some of the complaints we’d noticed, but was quick to answer some of the concerns those reviews raised for us. After a few days of thinking and more research, we called to ask a few more questions. Mark was able to bring up the notes Brett had made during our first meeting and answered some other concerns we raised. Interesting to us was the fact that he openly told us «go to any other RV company you want to rent from, even if it’s not ours, but PLEASE, DON’T go to [a certain other well-​advertised company]». That honesty was comforting; it felt as though he was looking out for us as people and not just potential customers or dollar signs. We returned to 83RV soon after and again dealt with Brett regarding the rental contract. We’re pretty tough negotiators, but Brett was quite willing to work with us on several items (still protecting his product but interested in appeasing our concerns at the same time) and appeared to have the same thinking we did. His professionalism never wavered while at the same time he was friendly and understanding.
There was some concern in the weeks leading up to our trip about what we needed to prepare ahead of time. Mark emailed us a list of necessities. We were a little concerned about the time we would be able to pick up the RV (we didn’t want to start a 12-​hr drive the first day after picking up the RV at 11am), so Mark worked with us to set the pickup time as 8am. When we arrived at 83RV about half an hour before that designated time, we found Mark, his wife, and another employee there, bright and smiling! Mark walked us through all the necessary steps involved in driving and using the rig (electrical, gas, generator, dump, etc., etc.). He was patient with our questions even when we repeated one or two steps back to him and made sure we understood everything. The necessary steps were also provided to us with our copy of the contract as well as the service number of the kind of vehicle we had should we run into any problems. Mark repeatedly offered us not only his personal cell phone as well as Brett’s, but told us to please call with any questions at any time (he did joke that we should call Brett’s cell phone should we feel the need to drunk dial!). Again, we felt just how truly interested he was with us as people and not just «customers, when he told us that he required we ENJOY the unit once we got settled wherever we were going. We were going on vacation, after all!
The rig itself was a dream during the trip. All the «comforts of home» traveled with us along the way. We only had to stop for gas which meant the number of stops and length of stops we made were shortened immensely, so we were able to stay on track. The rig handled much like the minivan we own; we were even able to parallel park it at one point!
We weren’t quite sure what to expect when returning the RV, but that process was just as smooth as negotiating the contract and picking up the rig had been. Brett himself checked the mileage; we showed him some concerns we had about the microwave casing, which he told us was pretty normal. While Mark worked on some paperwork, we voiced alignment and windshield wiper issues we noted along the way, which Mark appreciated. He told us it would take their crew a few days to clean and go through the rig more thoroughly, but then we’d get an email with the final bill/​refund of our initial deposit. True to their word, 3 days later we received an email with the final accounting and refund. An overall pleasure to work with Brett and Mark! We had a fantastic trip and could not have done it without the proper equipment– the RV! Thank You 83RV! We’ll definitely be back in the future– if not to rent, then to buy!

Mark at 83RV was great! Being that it was my first time renting one, he took his time in asking what my needs were and recommend the perfect vehicle for our family trip to Chattanooga, TN for my brother’s wedding. My niece even proclaimed as we departed, «This is the best day ever!!!’ It really was about making memories with the three generations of family.
Mark clearly explained all the features that were available and even included a number of freebies to help ease the cost.
I HIGHLY recommend Mark and the folks at 83RV and will definitely be back to create some more memories with friends and family.

I rented an RV from here this summer. They were excellent! They were very accommodating with the schedule and we were able to pick up on Sunday and return late at night. There was no hassle on the return and received my deposit back without any issues. The RV was in great condition and drove very well. I would rent from here again!

My recent experience renting a 30-​foot RV at 83RV could not have been better! Mark and Brett were wonderful in all aspects including the handling of my several calls with questions while I was on the road. This was my first experience renting an RV and I loved it. I WILL do this again and I WILL go directly to 83RV when I do!

I have rented RVs in the past from many different locations and for the most part they all seem similar and nothing sticks out but this place is different. There was one gentleman in particular, Mark, who was so helpful and gracious for my business that I will never rent from anywhere other than 83. Thank you Mark we all loved the trip!

Every year I go to Bonnaroo and I have rented from Cruise America in Knoxville TN, General RV in Grand Rapids MI, and now from 83RV in Mundelein, IL. 83rv was the best rental thus far. I had read reviews on here that were very negative, so like others I was a bit nervous. I started planning my trip in Jan with Mark and he bent over backwards from start to finish. The rate was exceptional, and the accomadations with early pick up and early drop off were perfect excellent. They went above and beyond with mileage, generator, and cleaning fees. The unit was huge (Class C with two slide outs) and only had a few thousand miles on it (2014). I could go on and on but to keep it brief I would highly recommend this company and I will be back again for any trip.
Oh and I got a refund of over $ 360 so these people who lost their deposit clearly did not take care of the unit and handle things correctly.

We just returned from a 6 night camping trip and had a great time. This was our first time renting an RV and Mark did a great job walking us through the entire process. The unit was perfect for our family of 6. We were pleased with the unit and the overall experience at 83 RV. There were no problems at all and would certainly rent from these guys again.

We rented their 2014 Class A for a week. Nice rental coach. This is my second time renting an RV. The first time was through Camping World and it was a very clean rental experience. I was a bit nervous about renting from this group, especially after reading the above reviews, as they pretty much confirmed what I was feeling. We dealt with Mark and I made it clear that I had some reservations about doing this rental. It ended up being a positive experience for us and Mark went the extra mile to make sure we were happy. The rig was certainly nicer than the one Camping World offered and it didn’t have RENTAL written all over it, lol. Would we rent from them again… yes! A big thank you to Mark for making this a great rental!

I would not rent from 83RV again. After you get there and think you negotiated a price and a deal, an employee will go through a 20 minute lecture on how they will ding you a $ 100 cleaning if you don’t return the unit ultra clean and free of bugs. Good grief, what a bunch of crooks. There are a lot of other RV rentals available where you don’t get this type of treatment.

Do your homework. We just had the same experience. They kept our deposit and charged us additional. When we specifically asked about extra charges upfront they said everything was included including the cleaning fee. They never told us about the extra generator cost or propane. When discussing this with owner he said there was nothing he could do and we should have read the contract. What??? We ask specific questions you tell us verbally which is a verbal contract by the way and then you charge us all these additional charges and say we should have known. I will never rent from 83rv again and I had a lot of our family and friends interested in renting when they knew we did. We will refer them to another company and will go out of our way to let people know what they pulled at the end. Sorry Brett for owning a company you must think we are pretty stupid people however we own companies ourselves and would never treat our clients the way you have at the end. You call that considering your clients family. That would be a pretty rotten family to be in!!!

Renting an RV is like renting a car, with the one exception that most of us don’t drive big RVs every day. The folks at 83RV do a great job making you comfortable with the whole process, very low key, very reassuring.
For me and my family this was a new experience. Most of our vacations are road trips in the family car. We wanted to try RVing and we will definitely do it again thanks to 83 RV. After searching the web, they are very competitively priced and enjoyable to rent from their business.
Just like a rental car, you need to replace what you use, gas, propane, etc. You need to fix what you break and you pay for days and miles. You need to return it clean, but not spotless. I paid for the clean-​up service as a convenience.
Spend some time on you-​tube learning the basics. Also be straight with the folks on your intentions. If you are going to be playing video games alot or cooking in everyday, they will provide you tips.
I have no complaints as this went as smooth as I could imagine. The folks gave me their personal cell phone if I had any issues which I didn’t need to use.
Thanks!

Same story as many others. I filled the gas tank at the gas station next door and they claimed they needed to fill the tank. I was charged a ridiculous amount for gas and a fee for the technician to drive it over. When I challenged them and produced the receipt, Bret told me there was nothing he could do. Really Bret? Aren’t you the owner? I’ve been renting RV’s for years and have never been treated like this. I will never rent from 83 RV again. Buyer beware.

Everything started good when reserving this 30 foot Coachman. Upon picking up the unit, we were not given much instruction on how to operate different systems in the RV… Just the basics. We had rented the unit for 2 weeks to go out west, so our first night in a RV park, we hooked everything up and the water was overflowing out of the tank, we discovered the next morning we had the water hooked up to the tank rather than the interior plumbing, sounds dumb but if you don’t know… Also after hooking up the cable, we found that the TV would not get any reception, the cable evidently was improperly installed in the RV, the DVD player worked fine… Would have been nice to know as we would’ve brought many more DVD’s. Next issue, while traveling, the toilet seal was not properly sealing causing the entire RV to smell like a dirty diaper… Not pleasant!
Now comes the most frustrating part. When returning the RV, Bret did a quick walk through and said there were a few items that needed addressed. We admitted that we scratched the decal on the door while opening one of the storage units, Bret said «oh, that’s no big deal, don’t worry about it», also the passenger side mirror was cracked… we noticed while driving away from the rental place that it was cracked, we wrongly assumed that they noted it on the initial rental check off… Wrong! Bret said that they would finish the inspection and contact us. After 10 days we contacted them to inquire about our deposit. We then got an email saying that we owed them $ 760 in «extras»! They kept the $ 557 deposit and were going to charge our credit card for the $ 260 balance! Breakdown of extras:
1 outside mirror $ 300
1 decal $ 203
1 hour to instal mirror $ 80
1 hour to install decal $ 80
1 hour to «buff» decal $ 80
1 misc charge of $ 17.45 propane (legit)
Also, we negotiated 34 hours of free generator usage, used ¾ of an hour and was charged a full hour $ 3 (good thing we didn’t used the 34 «free» hours or we would have been charged $ 102!
When my wife called to inquire bout the extra charges, Bret said that the labor was charged at 1 hour for each item, even if it only took 5 minutes to do…1 hour minimum rate charged for anything at all. After considerable debate, Bret was «gracious» enough to remove the additional charge of $ 260 and settled to keep the more than $ 500 deposit for what amounted to nothing!!! A major rip off… I would caution anyone using this company for an RV rental. If you choose too, take a video record of all negotiations, and go through the RV with a fine tooth comb… and video recorder. Buyer beware

My famiily rented a new, 31′ Coachman Freelander from 83 RV this Summer. What we thought would be a carefree, first-​time experience was great, until we reached our first campsite. We found that the dealer had provided a blackwater hose that was; 1. too short and 2. missing a bracket for the sewer recepticle. We made due by having one of my kids step on the hose during draining!
Next, the grey water tank would not completely drain, leaving us hauling around a ½ full tank of dirty dish and sink water for 2−3K miles until our last stop, when the tank finally released its lode.
Upon return to the dealer (Brett Novak) didn’t offer any renumeration, nor apology for the malfunctioning or short hose. Instead, I received the old-​school, «yea, that happens with new RV’s sometimes».
They would have been rated at 3 stars at that point.
Nonplussed, I was ready to close out our account when he advised that there was a $ 300 cleaning fee. That’s a head scratcher when I was told by the salesman who checked the RV out with us on pick up day that all we had to do was, «wash all the bugs off the cab section». I spend an hour doing so before returning the unit. After protesting, he charged us $ 125 for the misunderstanding.
Two stars.
I called them to see if they found my wife’s CD in the cab. They did, and I asked if he would mail it too us. He advised that we should come up and get it. Oh, I see, I just spend over FOUR GRAND with your firm, and you don’t want to pop a CD into the mail!!!
One star.
If you need to rent an RV, shop around. Unless you like to be treated like you’re at a Chevy Dealership in the ‘80s.