Midas

To quote the response from the local midas shop
«We discussed the manufacturing & life span of your vehicle’s muffler at length and even offered to replace your muffler». Yes you clearly said that your exaust systems don’t last more than 2 years… You hear that, if you buy an exhaust system here dont expect it to last more than that!!!
«Our team did our best to accommodate your needs — offering multiple discounts for your service.» The manager (who I cannot name because Midas had my previous review removed because I mentioned his name) refused to offer any sort of compromise. I asked him multiple times if there was anything they could do, or at least meet me half way and he absolutely refused.
«We stand behind the recommendations we made and the support we provided» Thats sad that even after this you cant recognize that any of this was in the lease bit unfair to the customer. Here is an option; its not too late to make this right. I still have the same rusted out muffler that you refused to repair…
Don’t expect much more than I got from this Midas.

Took my car to NTB in Vernon Hills for a change of tires. While there the mechanics told me that my brake pads were within 1 mm of being completely worn out and asked if I wanted them changed. I didn’t have a good vibe there so I declined. I took it to Midas. They were very professional and courteous. A few minutes later they had the car up on the lift and showed me the pads. They were only worn down by 50% and had plenty of life in them! Glad for their honesty.

Never going back. Have used them for a long time. Recently went in with an issue and was told my power steering pump was shot and that’s what was causing noises from front end. They supposedly repaired it. Pulled out and still had the same noises. Turns out they missed the fact my bearings were shot amongst other issues they overlooked. How do you miss that when you did my brakes the same day and supposedly «looked at everything»!?! I decide not to go back… was ripped off and am no longer a customer.

I had the best service at this Midas. Ronaldo was beyond helpful and understanding. He deserves a raise. Definitely the best experience I’ve ever had at an auto body shop.

Advice: If you go in for an oil change, verify your car’s oil level before leaving the shop. I did not receive the amount I paid for. First and only time here.

The team at this location is good and gives great service overall. I would recommend my friends to get their auto work done at this location.

I have used this service for many years. I’ve got a 1998 car so the warranty has been well used. Unfortunately I have walked out most times with a high charge. I have a car that has problems with the shocks and had the shocks replaced years ago. They finally went and I went back under warranty. The major springs were shot and the shocks where setting on the body. I had them replaced confident it would be a low charge covered by warranty. Sadly It cost as much as the original charge and higher then most other places. I have always sat for hours in the place to get simple repairs. This last time has done it. I’m through with the rip offs. They are the types that always find a major problem when your there. Last time for me. I’m moving on and won’t go back.

First time here today (drive by) to get an oil change, the front desk person is not friendly at all. I showed up with a competitors coupon, which they advertised that they would accept, but they refused to and said «we are not xxx, you can go there if you want». The price here is high, for my sedan’s full synthetic oil change, it cost me $ 87. I then pulled up a coupon online from their website ($ 10 off), then I was told that my car cost more than normal cars for an oil change and they can’t give me a discount. I am short in time today and had to deal with the service/​people here, but will not return.

Great customer service! Had my car and my boyfriend’s car worked on here and we were very happy with the quality of work. They treated us with respect and they are very good at explaining each service and cost of each service and part. The bill is exactly what they say it’s going to be when you pick up your vehicle. I trust these guys!

THIS PLACE WILL NEVER GET ANY MORE OF MY MONEY !!! They are rude, patronizing any will take advantage of someone at the blink of an eye.
In December 2012 I went to this Midas location because the light came on for my ABS. They repaired it but I had to return 3 times after that because the ABS light came on again. They said it was a loose wire from when they repaired it needless to say it has come on again.
Then during our recent arctic cold blast my windshield wipers stopped working. Obviously concerned I stopped in at this location again (because it is on my way home) to have them take a quick look. It was 4:30 in the afternoon. The man at the desk was very short with me when I asked if they could just take a quick look. I expressed my concern because we were due for some substantial snow overnight and the next day. He finally agreed to take a look. After his mechanic looked at it he came to me and told me that the entire wiper assembly had to be replaced and it would cost $ 800. Shocked that it was serious and that costly I tried to figure out how I could manage that. He then told me that the had disconnected the wipers as they were very hot and that he didn’t want it to cause a fire. Now terrified and shocked, knowing that they couldn’t do the repair that day. I asked him to reconnect the wipers while I figured out when I would be able to get it back into them or if I should see if I could get it taken care of else where. As I was discussing it with the man I look into the shop and see that my wipers are now working. The man went back into the shop and while the mechanic was under the hood he looks at me and says to the man «too bad she saw that» (I can read lips). I never felt so taken advantage of in my entire life. This Midas shop will NEVER get any further business from me or anyone else I can tell this to.

Very rude mechanics… REALLY try to sell to u. Talk to u like ur dumb. long waits… never called when the car was done after having the car in the shop for over 2 days… I honestly don’t know why I went here… probably because they have coupons… I guess it ok here if u just want a cheap oil change… go to Best Car Care in mundelein if you want honesty.

They are one of the most unprofessional Midas/​Car mechanic I have seen. Initially they charged me $ 350 for some sensor stating that would fix the check engine light. The light comes back again. They charge another $ 300 for that and even then the light comes back after that. When I ask whats going on they tell the part they replace was damaged. With in a week of that getting fixed engine light is back again. I would highly recommend everybody not to visit Midas Mundelein because of low work quality and lack of expertise.

They failed at aligning my tires & steering wheel. I had to go back to get them to fix it, which they did without any question. But time is money…

I used to bring my car here and still might for cheapie oil changes and tire rotations. I needed a new blower motor and decided to test them. The part from a dealer was $ 85, and there are 4 screws under the dash to replace it. 15 min tops to replace. He wanted to charge me $ 200 for the part and an hour labor for a total of $ 300. Are you kidding me? I would have been happy with half that. I also got my car back reeking of cigarette smoke once. I might do some basic stuff here but nothing more.