Extra Space Storage

Avoid! Avoid! AVOID!!!
Just moved out of my unit. While unpacking at home I discovered significant water damage to a desk, a mattress, and a side table (see pictures). I of course had to throw them all away. Before leaving Extra Space I had noticed some dripping in the hallway and that one of my boxes was slightly damp on the bottom. So I asked someone on staff to look at my things and start an insurance claim if necessary. He went into my old unit (#5226) and said he didn’t see any evidence of water. Then he looked at the contents of the belongings I was moving out and said everything appeared fine, according to his professional opinion. So I left and unpacked.
When I called the location after I making this discovery they refused to file a claim because I «waited until after moving out to notify them.» It had been less than 2 hours after I had left. If your things are worth saving — and especially if they are not replaceable! — DO NOT STORE THEM HERE. Also, I should note that the storage unit I rented was «climate controlled,» so this seems like the sort of thing you pay extra explicitly to avoid…

Isaiah truly helped me out a lot showed me the space and even helped me pick out packing supplies and recommended me movers!

Once you walk in the door staff are very nice and polite. Came in to check the storage right away they showed me the storage options I got. Very friendly. I did read the reviews before coming here and I did ask for all the information concerning the prices going up every periodically. And yes it will go up just like everything else you do in NYC everything goes up. But over all good.

I’m moving to California but my move in date for extra space in LA is a Sunday. Office is closed. The national call center directed me to a local extra space to do my contract with them locally for the unit 3000 miles away.
Here’s where Emilio comes in.
This guy is a rockstar. Handling phone calls, other move ins, deliveries and the like while still giving us the service we needed in organizing this across the country situation.
Kudos extra space. Thank you for 1) being compatible with other locations, and 2) having stellar employees.
2 thumbs up. Emilio, thank you.

Great service. Jose and Kevin at the office have been very helpful. I had to lease a storage in DC but I was in NY and this was not a problem. They were very willing to communicate with the DC location. Thanks

The space is super clean and very well managed. Eddie, the assistant manager was extremely helpful and pleasant. He went out of his way to offer assistance. What a pleasant experience ! Thank you!

I had to store item in New York from Los Angeles and Keven at 36 – 02 Northern Blvd
in Long Island City was super helpful. He found me a local mover and I was able to sign the lease documents at a location in LA. The Extra Space Storage Team made a difficult situation very easy. Thank you!

Rip off! Your rates will go up three times in a 12 month period! Such a scam and very expensive.

Extra Space Storage on Northern and 36^th Street is the greatest. The staff are friendly, knowledgeable, and always helpful in resolving matters that come up. Units come in various sizes and have climate control as well. Hallways are spacious and clean and the facility has great security too. It’s in one of the most convenient areas of Queens, and right next to public transit, making drop offs and pick up easy and efficient. Staff always had a hello for me at the door and we’re always helpful. My initial unit had a column in the middle of it but the staff was accommodating in letting me switch to a room without a column. They were very helpful — even in my move out a few years later. I highly recommend this facility if you’re in need of storage.

I found the staff at Extra Space to be extremely helpful and courteous. The facility is clean and simple to navigate and the elevators are modern and user friendly (as opposed to some other companies that use those annoying freight elevators). The prices are very reasonable and they have hours that are quite convenient. I would definitely recommend them.

I just went there today. .Extra Space is about 10 blocks from the apartment I am moving from, and I figured that storage in Queens would be cheaper than storage in Manhattan.
I felt that I was treated very well. The fellow, James, whose business card says «Manager», led me all through the facility, to show me the «climate-​controlled units (it was pretty hot in there, by me. So, when he couldn’t find one the size I wanted there, we went to the regular units, and found one that seemed about right for me. There is an option to downsize or upsize if you have underestimated or overestimated your space needs (that costs $ 10) You have to get insurance (I went for $ 10/​$ 2000 ins) and you have to pay a $ 20 admin fee when you move in. Best part — no deposit. Next best part — it is right by the R train entrance.
The place looks very clean.
I am moving to a women’s residence in Manhattan, and I really have no idea about the actual space I will have (other than that it will be tiny), so having this space to store my things until I know where I am and what I can have with me is very valuable. The hours are kind of skimpy, but I will make do.
What I liked was the pleasantness of the service. James was very easy going and friendly. I made some off-​the-​wall comments, and he fielded them easily.
I also had the chance to see him deal with some women who had not paid for their space in many months and were irate that, although they had been notified of the impending auction of their possessions, and had not responded in any way, felt that their things should not have been sold off. This guy was the personification of cool in the face of some hysterical Hispanic women who were throwing things around and screaming at him in English and Spanish.
To sum up, this has been the least stressful part of my move

The guy at the front desk was very disrespectful, completely ignoring me when I came in to inquire about a unit. Just lost a potential customer.

PROS: Courteous and Professional Staff.
Here comes the «fine print» that they don’t tell you.
1. Add $ 10 EXTRA for «mandatory» insurance per month. They say they will «honor» it in the event of an disaster. Good luck with that.
2. NO 24 hours access. Closes at 8PM latest or earlier (weekends)
3. Only 4 loading docks.
4. WITHIN 3 MONTHS OF RENTING, PRICE INCREASED BY $ 20 per month. Penny Wise Pound Foolish. This seems too big a jump to be reasonable. Know what you’re getting yourself into. I’m getting the heck of out here. WHY SO GREEDY? I for one, will never use Extra Storage again.
5. Moving carts aren’t always available. You have to go ALL THE WAY to other side.
6. One elevator was «out of order» for an ENTIRE WEEK. This left the whole facility with ONLY ONE WORKING Elevator which required LONG Travel. Extremely inconvenient.
7. On certain floors, you have to push harder due to a 30 degree ramp. If the cart is loaded and heavy, it makes a big difference.
Had I known all of the above, I’d have NEVER used this place. The $ 20 JUMP in monthly rental within 3 months is PURE GREED and a big turn off. RENTERS BE AWARE!!! Whatever fees they quoted you ADD $ 30 on top of that ($ 10 for insurance & $ 20+ retal increase in 3 months) THEN DO YOUR MATH TO SEE IF YOU’RE GETTING YOUR MONEY’S WORTH.

With so many storage places in Astoria, this one is nothing special and not worth it. Their «first month free» offer is only available for super small storage spaces, there is no dumpster on site to throw out things you don’t want/​need any longer, and they charge a hefty fee if you leave anything that needs to be removed.
Their customer service is weak at best, and there are only 4 parking spaces at the loading dock.
With so many options in the same area, I would definitely recommend looking into a different place.

If you care about your stuff, do NOT go here. So disappointed. Oh God… where do I start? Their back loading dock was first blocked by cars that belonged to the building across the street…20 minutes wasted there.(I pay the movers by the hour) then once the dock was cleared. it couldn’t accommodate the height of a standard moving van… okay. really? Another 20 minutes for them to have to go around the block and WAIT for a front loading dock to free itself. Okay fine… I’m okay with it. things happen. but when they took me up to my climate controlled unit. I almost had a coronary… not only was it hot, humid and evidently had no signs of ever having AC on in the past 24 – 48 hrs despite temps being 90 the prior 2 days. but there was A CLEAR difference in the NON climate controlled (less expensive units) areas being way more tolerable (heat wise) than the climate controlled areas… Ummmmm… wha??? Their answer was ‘heat rises’…which was offensive. I asked them to please out of the goodness of their heart to turn on the AC for the workers and for my Grandma’s antiques… yeah, no. Not happening… their response: «the AC kicks on when it hits 80 degrees»… When asked if I could see the thermostat (trust me it was over 80 degrees), I got the run around. I politely explained that humidity is what damages wood, leather and media… and that the humidity is OFF the hook up there. Their response, «the building automatically puts on fans when it hits 80 degrees. our climate controlled regulations have nothing to do with humidity.» …the result: my movers were slower, I paid more, I felt AWFUL about how miserably overheated they were, and literally watched them lose 10 lbs in water weight… and I am moving my grandmother’s antiques OUT as soon as possible. The damn movers even said, ‘we can’t come back here. it is inhuman’…the only reason why I gave it one star is because the people who worked there were polite and under strict rules which were clearly out of their control. I feel bad for them. They are sweet guys… bad bad company.

I have to agree with Jason. I changed storage spaces (I was at American SelfStorage) because this one is closer to my new home. The contract may have it in fine print, but the rent increases are ludicrous. My 5×10 started at $ 134 and within 5 MONTHS it was raised to $ 155.
I will try to get my 10 dollar discount because I do have renter’s insurance, but those rates are a rip off.
The only reason I give them 1 star is because the people working there are nice.

This is the best deal you’ll get and the best service. I’ve used Manhattan Mini Storage and it’s just too complicated. The guys at the front desk are so helpful and down to earth. Quick and simple. It’s also right in front of the subway, and a few blocks away from USPS, which was helpful because I ended up shipping a lot of my items.

I just started renting a unit here. I reserved online a few weeks in advance. Public Storage is a little more convenient to me, but I didn’t like that you can only reserve units a week in advance. I was stressed about moving and wanted to make sure I had a unit that I was happy with, and I was antsy to get it done. I saw all of the five star reviews here, and I was happy with the rate for the size unit I wanted, so I went ahead and reserved it online.
My only issue, and the reason I took a star away, is that after booking the unit, I received a call from the facility, telling me to stop by that night to look at the unit and fill out some paperwork. When I got there, I told the employee at the desk who I was and that I had been told to come by that night, and he was basically like «why? Your rental doesn’t start for over two weeks, I can do this now but you’d have to start paying now so you should just wait.» It was fine, I was glad to get a little bit of a feel for the place, but I could have done without going out of my way in the cold while I’m in the middle of a move for no reason. Little bit of a waste of time.
Other than that, which I think was probably just some sort of communication error or a misreading of my start date or something, I was really happy. My rental just started on Saturday so I can’t say much about their billing (although I’m glad they do it online), but the lease signing process was great. I had a tour of the facility with a man who was totally willing to answer all of my questions and who gave me a really detailed description of everything. The employee who helped me with the paperwork was also super friendly and chatty. Totally not what I was expecting. I found the facility to be accessible, straightforward, clean, and most importantly, secure, and I’m really happy that I decided to rent a unit here.
All that said, I do wish there were more than 2 elevators. There were long waits and a little bit of backup when I was moving in on Saturday. But that’s a really minor thing, and my movers and I made it work. If you start your rental on the first of the month when a lot of leases begin and end, just make sure you factor that in. And I have to say, when I went out the night before to take care of the paperwork, they were really upfront that this could potentially come up.

I have nothing but great things to say about this company. The facilites are very clean, the staff is polite and efficient, the location is good, and the rates are some of the best around.
Should my needs call for it, I will definitely use them again.

I’m starting a Unilocal account just to rave about this place.
I reserved a unit online ahead of time, and when I got there, Julie, who was working the desk, got me an even better price! She walked around with me to find a unit that I liked, and was really pleasant the entire time. She made sure to tell me all of the deals and discounts I could take advantage of, as well, which I really appreciated.
My move was really stressful (aren’t they all?), and when it became clear that I reserved a unit that was too small and that I wasn’t going to be finished moving my stuff off the loading dock by the time they closed, I panicked, thinking about how much I would need to just take to the curb and replace later. My sister went in to speak with Matt, who was SO AMAZING. He was really kind, helped me secure my belongings overnight, and ensured me that I wasn’t the first person this had happened to. When I went back the next day, Matt greeted me again, helped me get a unit directly across from my other one, and even helped me lug a cart up, reducing the time I had to spend there.
I am someone who really appreciates customer service, and these guys take the cake.
The spaces are also really clean and well maintained, and there are a lot of dollies for use, which meant that on day two, while I was moving alone, it didn’t take me all day. It is also really close to the subways and a uhaul place, so I didn’t have to waste a bunch of time getting there or getting a moving vehicle.
Don’t go anywhere else! I’ve had other units in Astoria, and I will never use another place again.