Carpet Wise

Well, I called this place and they set up an immediate estimate — I was time crunching so I was happy — they sounded like they could save me money, I was happy again. 15 minutes before my window I get a call the estimator can’t come. I rearranged my day for him to come, I asked for them to send someone else and even opened up some other time. They said they would call back and never did. I called back and asked for owner, he was not there and he also never called back. I canceled another estimator for them — waste of my time. It’s been 3 days now and no contact — I guess my whole house recarpet was not good enough for them!

Not the best experience. While end results are great, The service & execution along the way is poor and frustrating. At no step in the process did anyone there actually DO what they said they would. After the measurement was done, «Come by anytime, they will have the measurements». 2 days later, go in — No Measurements to be found. Have to come back AGAIN after calling to straighten that out. Ordered flooring, they said «2 days to get that, we’ll call to schedule installation». 1.5 weeks later, I have to call them to schedule. Get Scheduled «8:30 AM Tuesday». 9:30 AM on tuesday comes (after taking the morning off work to get them in…) — No installers arrive. Call in… «oh, that is a 2 hour window… 8:30 to 10:30…» (Thanks for telling me…) Then they check on the ETA and call back. — 20 min later, called back — «we have your crew on another job» and «I pulled another crew, it will be 3 hours». Then they did a great job installing the floor. This was the second time dealing with them, and was the same experience the both times. If you don’t care about your time, use them. It seems ONLY the owner can get anything done there.

The measure of true customer service is most evident when things go wrong vs when they go right. I, as well as my mother-​in-​law purchased carpet at Carpetwise this past month. Without getting into all the details that don’t matter, there ended up being some misunderstandings about the type of carpet and charges of the installation. When I called the store and asked to speak with the owner, I was quickly transferred to Sam who patiently listened as I told the details of my experience. Sam looked into the issue and called me back quickly. He apologized for the misunderstanding and was very fair to both my mother-​in-​law and myself to correct the issue. All you can ask in a situation like this is to be listened to and treated with integrity and fairness. Sam did just that and because of this, I highly recommend Carpetwise. They will honor their commitments.

Went to CarpetWise for new laminate flooring. Guys were very helpful and not at all fazed by my «cheapest you’ve got» request. After getting a great deal and quick install, I was happy to go back to them for some carpeting that was installed over the next two days. Really, that quick and it looks great. They have both cheap and upscale options and I was not embarrassed or disappointed in my cheap linoleum or more pricey carpet.