Firehouse Subs

I picked up a late lunch to-​go from these guys today. I was the only customer in there (3:45pm-ish?)and everyone was very attentive to me. The cashier (I suspect maybe he’s the manager?) was friendly and offered lots of suggestions when I asked him for some. I ended up with the regular sized Firehouse Hero (roast beef, smoked turkey breast, honey ham, melted provolone and fixins) on white bread. The girl making my sandwich was very friendly and helpful when I asked her about sauces on the side (she even gave me a taste of the Ranch first, to make sure I liked it). I walked out of there in no time, with a yummy sandwich and some bbq sauce (on the side), to boot.
I had to drive about 7 – 9 minutes back to the office. By the time I got there and unwrapped my sandwich, the bread had gotten quite soggy on one side. This did not deter me because that was the side with melted cheese all over it (yum!). However, it would have been better if the bread wasn’t as soggy as it was. This is why I deducted one star. I mean, if I could only deduct a *half* star, I would. It really wasn’t that big of a deal but I cant quite put a 5 star stamp on it.
It should be noted that I wolfed that sandwich down, soggy side and all, and it was freakin delicious (that trio of meats is an awesome combo, turns out). I LOVE that their sandwiches are served warm and they had just the right amount of toastiness on the bread (the roof of my mouth and gums were left intact!). I will MOST DEFINITELY be back for more noms.

Although the food is good, however (haven’t tried my sub yet, had to review first) the customer service SUCKED!!! The «supervisor”(badge said team supervisor) named Kristen, had the WORST customer service skills I’ve ever experienced!!! My husband and I decided to check out this location as it was close to home and we didn’t care for greasy fast food tonight… My kids knew what they wanted and my order was pretty simple. a number 3, 4 and a 7… all Large… as a new customer, (1^st time in) I assumed a large meant a combo, but I was wrong… She got a huge attitude with me cause I did not know what she meant with her «large» question… she didn’t care to explain anything about the sizes and what they come with or without…
I am very disappointed with her behavior tonight… The restaurant was not busy when we walked in but it did pick-​up while we waited roughly 20minutes for our order to be completed…
I had to ask her if the chips in the front were the ones that came with the combo… after spending roughly $ 40.00, You’d expect better service than the crap I received from her…
Not sure if the guy that assisted her was in training or not, however, he was another one with a messed up attitude… He had called out a name, and when my husband asked for a repeat, since it was not loud enough, he snapped back at my husband with someone elses name… now, that could have easily been a chair to the face, but as adults, you know how to behave in public. These two from Firehouse are a different story… I will be calling their District Manager and hope nobody else has to encounter what we did tonight… I will not be returning cause I wouldn’t want to be arrested for pulling someone over the damn counter!!! She should be fired… customer service is not her strong suit…

I have eaten here a few times. Never had a bad sandwich, and the customer service is outstanding. I like how they bring your order out to you. A big selection of hot sauces, if you are into that. Sports on tv, but the volume isn’t blaring.
My #1 choice for subs here in Longmont.

First time at this sub shop — meatball and provolone was really tasty with a little bit of spice — just right, and definitely not the bland mush I’ve gotten at other shops.
I ordered online, which seems to add 30 minutes to the estimated time to ready, but when I get to the shop in 10 minutes they popped it right in the oven!
Add to that the super-​friendly staff, and this lands them on my A-​list!

AMAZING! Food and Customer service! Hard to find a place with great service like this place anymore! We come in frequently and have never had a bad experience or mess up!
Today accidentally paid for a sandwich we didn’t want, we were ok with it (we would eat it cause they are delicious!) but they refunded us and told us to take home the sandwich. The manager and owner came over to apologize and to check in with us. Just amazing, always exceptional service and delicious food! Impressed!

Been wanting to try this place for awhile now. My dad was a Denver firefighter for 29 years so I like the concept behind the restaurant. Since my wife and I are here visiting my folks in Longmont we decided mom could use a break from the kitchen. We all agreed that we’d give Firehouse a day in court. Man, I’m glad we did!
Dad ordered the meatball, mom the New York Steamer (with brisket and corned beef), my wife had the tuna and I had the Italian with extra provolone. All of us agreed the sandwiches were fantastic. Very fresh ingredients and fabulous bread (we all had the white bread) that stood up to condiments until the last bite.
The service was amazing too. Very friendly staff. It’s refreshing to go into an establishment where they obviously appreciate your business. They also have a huge selection of hot sauces you’ve never heard of but gotta try. I didn’t count how many different bottles of hot sauce they had but I would conservatively say it had to be at least 30. I tried a couple of the garlic based ones that went very well with my big Italian sandwich.
Their prices are totally on point as well. All four sandwiches were just under $ 30. Outstanding quality and great prices? Yeah! We’ll be coming back for sure before heading back to SoCal. Thanks Firehouse Subs!

Very good fresh subs! The service is awesome! Being a first responder you gave me a drink on the house! I will be back.

The sandwich and salads were good. The wait was a little long. As we stood there for 15 minutes, we witnessed probably the most in-​efficient assembly process. Not sure how long they have been here, but they need to iron the process out or the crowds won’t be back.

Excellent sandwiches. Bread tastes fresh. Ample ingredients. Nice mix of condiments. Excellent theme, AND THERE IS SERVICE! They deliver your sandwich to your table & pick up at the end… at a sandwich shop! Who would have guessed that?!? Definitely would return, often!

My boss had the turkey and cranberry, he said it was like thanksgiving in his mouth lol guess it was pretty good :) I had a bowl of chili which was very filling and my daughter had a kids meal, grilled cheese sandwich, rice krispy treat and her fav a pickle on the side. All of the staff working were very nice, asking if they could take our plates once we were done. One of them gave my daughter a fire helmet. Definitely the place to go for lunch :)

My brisket sandwich tasted great, and the price was reasonable. Everyone from my office liked their sandwiches, and we agreed we’ll definitely go back.