KFC

The employees seem to be rushing you each time I go there. Never bother to double check what they pack into the bag. Today I went there and ordered family meal, came home and the order was incomplete. Missing one side. Called and talked to manager and he didn’t seemed apologetic about. He kept on making excuses. Never again that I go back.
Rude manager and bad customer service. Good bye KFC! I’ll take my $ 30 elsewhere.

Had a HORRIBLE experience here! This is also an A&W. After waiting 20+ minutes for our order, which was nothing special other than no tomatoes our onions on the burger please, we took out good home. My husband’s burger was cold and had tomatoes and onions on it. His fries were also cold by then. My chicken was also raw inside. I called the number on the receipt and spoke with the manager, requesting a refund and was told to return to the restaurant. When I arrived, the manager then told me that I should have come with the good that was raw for her to see it. I asked her to replace the order and gave her my receipt. While waiting for the food to be made, others were waiting just as long as we had for our food. It was not extremely busy and staff was standing around. When the manager returned with my order, I handed her my credit card for her to refund my money. She refused, saying that the replaced order was in place of the refund I had initially requested. I started that I had already told her that I wanted my money returned. She had to check with her manager and again refused my refund. I told her I did not want the food anymore and to give me my refund so that I could go get my good elsewhere. She returned with the cash and I left the freshly prepared (albeit probably still raw) good on the table. I will NEVER return to this restaurant. Horrible service!

This is the dirtiest restaurant I have ever been in. They need to clean every inch of the furniture, floor, and walls. The chairs and tables are actually sticky. Doesn’t the health department ever inspect this restaurant?

The food was okay, but the cole slaw was completely frozen in the container and looked like it had been sitting in the freezer for weeks. I have been to better KFC locations.

The taller, chubby, manager with glasses and facial hair, who is probably 20 – 25 is a pathetic excuse for a manager and doesn’t know what customer service is. He serves expired food, is rude to customers and what’s his response when you complain to him? He arrogantly told me to call the complaint line and walked away shaking his head. He doesn’t care about his job, he doesn’t care about your food, he doesn’t deserve a job. Never going to this location ever again.

I don’t expect much from a fast food chain really but both times I have been here there has been no one to take my order at the counter.
Last night I had a fried chicken craving and we decided to head here. The chicken was way over cooked and dry. Tasted burnt pretty much. Don’t think I am heading back anytime soon

This place is OKAY.
It definitely brings me back to my high school days when I use to grab a huge root beer float with an excess amount of soft serve after school. Creamy goodness! This A&W /​KFC is a little on the «under managed» side. There were about 5 visible employees working behind the counter with the manager or team lead front and center. The dining room wasn’t filled with patrons (2 tables at the most) but what it was filled with was trash. With all those people back there you’d think the manager would send someone out to tidy up. We literally had to wipe down our own table because there were absolutely zero clean ones. I don’t usually dine in but I liked the idea of not bringing home trash and crumbs.
Besides the lack of restaurant care, which I think is a huge deal because my food might not be getting treated kindly, the food was average. I got the last biscuit and it was rock hard which sucked but everything else we received like the chicken meal with mac, chili cheese dog with chili cheese fries, and floats tasted as expected. Not gourmet but essentially did its job! Our tab was about 20 bucks which I thought was over priced for what we got (2 meals). I’m not sure if I like this place that much because their poor attention to detail and lack of passion isn’t worth it especially if someone gets sick from their food.
I suggest you clean up shop and start with your management. Kick out the ones that try to be the «cool» manager and let the employees slack & start training the salvageable ones.

Had dinner here last night while down in Longmont. Probably the slowest girl taking orders I have ever seen. There was a long line of people yet no one else came to use the second register they had to help her out. Took forever to ge through and get our food. The new boneless chicken is good but the pieces were rather small compared to regular chicken. This is my second visit to this store and both times the service was way too slow. To management, tough for me to want to come back to deal with stuff like this every visit.

(This is a «combo store” – a KFC and an A&W in the same building.)
I love root beer.
I don’t know how I got to be 27 without finding out this vastly important fact about myself.
I could drink a gallon of it. Thankfully, A&W sells the kegged stuff for around $ 5 a gallon. It DOES taste different (in a good way) than the bottled stuff at the store.
Just…make sure you open the gallon before you leave, make sure they JUST poured it. We got one that had been sitting in a cooler for a while the other day and it was flat (boo.). At least the management made it right – replacing it for free. Just a bit of a hassle to drive back to the store (it’s way at the north end of Main, near the big walmart).
So far, I haven’t actually eaten anything there… but oh, boy. I love the root beer. ;)