Lowe’s Home Improvement Warehouse of Longview

9 out of 10 times customer service is non existent at this location. Save your time and go elsewhere.

Can’t get any worse customer service then the kitchen cabinet department! Living in this area there isn’t too many choices to choose from for custom cabinetry so we go into Lowe’s 2 weeks ago and hand them a blue print of our kitchen with the measurements, the girl says she will have them for me the next day. Next day comes nothing… Friday comes around and a guy calls saying” I will get those estimates to you by Tuesday”. Finally I call back that Friday and a girl says to me «oh I’m sorry no one has wrote up your estimate, did you turn in your measurements?, I said yes, over a week ago and she. proceeds to tell me she will take down my info and have them for me that day (Friday). Well, 4 days have passed and it is now Tuesday so I call and speak with someone who isn’t from the kitchen department and he said no one is in yet, lol. What a joke. Worse service I have ever received. I will not be getting my cabinets with them, but will continue forward with my estimates due to the principal of things now.
Soooo, talked with a manager (jarret, Jarrod, or Jarrod, idk) said he would speak with them and have them get back to me, the girl never did I had to calm her back! Also, a good manager would call the upset customer back to make sure everything was handled not a phone call or email. Amazing customer service here folks!!!

I’m not sure if they were having an off day but I will never use their online pickup. I had to wait 20 minutes to get my order at the desk. They had to go find item even though I got an email confirmation that the item is ready for pick up. It would have been quicker if went and picked up the item and paid at checkout.

This Lowe’s is AWESOME. Every time I walk into the store they always ask if I need help and then as I walk through the store every time I walk by an associate they make sure to ask if I need anything. I have been in other Lowe’s in Portland that were horrible and I couldn’t get help if I paid for it. Thank you to Lowe’s of Longview for setting the example.

Compared to HD in Warrenton, I’ll take Lowes hands down. I wanted 8×8 concrete blocks, Lowes had it. I needed concrete end caps, Lowes had it. I didn’t have to order and wait a week for anything! I even had people ask to help me while I was waiting for my truck to be loaded… Unbelievable! I didn’t see workers ignoring customers while talking among themselves. Lowes employees understand customer service! As long as Washington still gives Oregon residents tax exempt status Lowes will be the only place I shop. Good job! I will be back.