Public Storage

First, they didn’t honor their «$ 1 for first month». They charged me for the first month up front on top of additional fees when I first started with them. That should have been the first red flag. I was given the «manager runaround» (given multiple numbers to get someone on the phone) and after being forwarded to the General Manager, they credited the refund to the next month instead of giving me an actual refund (another red flag).
I have done business with Public Storage before when I lived in Hawaii and thought a familiar place was what I should look for when storing my stuff. When I moved out the last time, they prorated my month’s costs and refunded me the days I didn’t use. Now I was told «policies have changed» and because my payment processed I am unable to get my refund, I received email notification *hours* after I called to get a refund that the payment finally processed. I will NEVER do business with Public Storage again, I WILL be calling them again because it’s been THREE days since I «paid», and I will tell EVERYONE I know to never do business with this backhanded company because I sure will never.

I agree with the other reviews posted that the management here is accommodating and very pleasant. I also agree with the comment that the rent increases after a couple years of storage. My rent increased about $ 70 in less than a year. However, you may expect this at other locations. Most importantly, I urge those considering this location to be advised that the rear row of units experiences water seepage and will ruin anything you place near the rear concrete wall. The concrete stays moist and destroys wood furniture, clothing, leather, etc. At least two tenants I spoke to experienced water damage problems. Unfortunately for management there, it’s the result of a cracked concrete wall with no moisture barrier (and a landfill on the other side). The location gets two stars for helpful and pleasant management but unfortunately, these places are all about storing your possessions safely and that’s difficult to do here. I recommend thoroughly inspecting your unit for moisture on the back concrete and don’t keep anything valuable within 10ft of the wall if you decide to rent here. Otherwise, look elsewhere. Also, drywall between units is continually falling down and staff has to climb inside and repair. I had 3 large 4ftx4ft pieces fall down and break in my unit leaving large holes into the adjacent unit.

Yesterday my father and I went to rent a unit at the Lorton branch to store furniture from my apartment while I am in the process of moving. MO, the Branch Manager, was very pleasant and knowledgable about the company and was able to help us and answer all questions that we had. He was very accommodating when we wanted to check other branches to find a lower price unit. His branch had the best prices for what we were looking for and we are happy with our decision. He was very friendly and courteous and made the process very easy. I would recommend this branch to anyone looking for a storage unit!

I have been using this Public storage for almost a year now. The manager is a sweet heart! Great customer service!!!

Clean and friendly staff. The manager is very nice and helpful. He is always around making sure everything is ok. We have had this service for about a year, prices have remained the same. The only con about this location is the traffic but overall is good and clean.

THEY WILL RAISE THE RENT AFTER 5 – 6 MONTHS!!! BE WARNED!
Just found out our rent is going up more than 20% after only 5 months. You can only sign a month-​to-​month contract, so the rate you get on Day 1 is a way to draw you in and gouge you later. Would rather sign a longer-​term deal elsewhere.