Total Care Imaging Center

Horrible Service!!!
Very typical for Tenet.
Horrible communication, personal conversations, .
The upside was the Technologist Michele.

I wish I didn’t have to come here (had to get a PET-​CT scan to make sure cancer hadn’t sprouted up again), but if I had to go to a place for scans, this would be it! I work in the diagnostic imaging field but didn’t let anybody there know. I wanted to see how they treat people in general, not putting a better foot forward ’cause they know you know what’s going on, if that makes sense. After reading the positive Unilocal reviews before coming here for the first time, I wasn’t surprised at the treatment I received from EVERYBODY. Everyone was friendly & efficient. Brandon, the PET-​CT tech, was exceptionally professional, informative, attentive & patient. I was so comfortable the whole time there. And yes, as mentioned by other reviewers, it’s pretty cold anywhere there. OH, Brandon had a radio playing oldies & a portable heater going on in his room. Nice personal touches! And he easily found a vein for an IV line; not an easy task as I have thin, dodging, collapsible veins even when I’m well hydrated.

This is the second time I have been there since Jan. 2016 and I can’t believe how efficient they are. I made my appointments and had a very short wait each time. The staff was courteous and friendly and the nurse helping during the procedure (Heidi) was absolutely the most caring nurse I’ve ever encountered. If I have the choice again I plan to use Total Care! Yes, you do pay for parking but it is a maximum of $ 5.00 but well worth it. I tried another imaging center closer to my home and I will never go back!

One thing people in the OC hate having to do is pay for parking. There is a new parking structure, and it’s $ 3 for 2 hours, but when you come somewhat frequently, the dollars add up. In spite of that, I’ll still give them a 5.
I have been to Total Care for a mammogram, ultrasound (I wish it was for a baby), and biopsy. You are given a pager, yes I said it, a pager which will beep when it’s your turn to go to the registration desk. You sign your paperwork and then give it to the other front desk before entering in for whatever your test is.
Once you’re in you’re given a medical bracelet, a nice robe, and there are lockers with keys to put your belongings in. There’s a tv to watch while you wait and it’s kept warm because once you take off either your upper or bottom garments, or both, it can get chilly. Thankfully they are aware of that and make it comfortable.
The staff have always been professional, kind, and courteous. I receive reminder calls, and follow-​up cards from them and reminders that it may be time for another mammogram. Customer service is still well alive at Total Care Imaging.
In terms of the testing, once the testing is done the images are shown to a doctor and I’ve had the doctor come out to tell me everything is good. Most recently he was concerned on the ultrasound of a new lump, I had a biopsy, and then it turned out to be breast cancer. Thankfully I’ve been on the road to recovery. It helps having nice people work with you when you get to deal with something like this.

Just not easy access. Clean and professional, but feels like a cattle call. Hard to get to from West on Katella, no close disabled parking. Just not convenient

The technicians are wonderful!

I went a couple of times at Total Care Los Alamitos and I never had a problem. All the staffs were so helpful especially Jen in ultrasound… But I had a ct scan a couple of months ago and it was CRISTIAN, my radiology tech was so unprofessional.

I have been going to Total Care for several years for a variety of diagnostic testing. My recent appointment was for a routine mammogram and the process was easier than ever. From the moment I checked in I received courteous and professional treatment. I was so happy to see my technician «Lori». She had performed my test in the past and her outgoing and cheerful attitude immediately calmed my nerves. The procedure was super easy, painless and Lori was so skilled and professional!!! Thank you Total Care and Lori for a job well done! I even received a note in the mail from Lori thanking me for choosing Total Care!

I had to come here for an ultrasound of three different areas. I was really impressed by the facility and organization/​cleanliness. The staff were all very helpful and kind.
Iris was my ultrasound technician and she was phenomenal. She made sure I was comfortable the entire time, and I felt that she went above and beyond to ensure that.
Everything went quick, I was out in about 1 hour and 45 mins and hardly spent 10 or 15 minutes in the waiting area. Would highly recommend and definitely would come back for any other imaging service.
Cons:
Initially, the intake process was difficult because they needed more specific information and didn’t have a good connection with my doctor, so it took a week for me to just be able to schedule an appointment. The woman was kind of rude and said «what kind of doctor is this, you’d think he’d know what he was looking for». He replied by stating, if he knew what he was looking for he wouldn’t need an ultrasound. By the time I was able to schedule the appointment, I had to wait two weeks for the next available within my schedule. I was disappointed that I couldn’t make the appointment ahead of time and at least hold my spot, because they needed a small piece of info from the doctor.
The other issue I had, is when I was contacted for my intake registration a week before the appointment, I was given an overview of the insurance coverage as well as an estimate. The day before my appointment I received a reminder call, and the estimate I was given at that time was significantly higher than the first estimate. When I actually arrived and signed my registration paperwork, my price was the lower amount that I was told on my first call. That was exciting, but it was weird that there was a mishap with my total, and the increase in price almost caused me to cancel my appointment.
Overall, I had a great experience in person and would return and recommend this place to others.

Very impressed! I had a breast biopsy and an ultrasound. It felt nothing like a medical procedure! The facility is clean, the staff are friendly and knowledgable and take the time to answer questions. They spend a little more time double checking everything but it’s for our benefit and worth it!
So this is how my appointment went. I was a nervous wreck, but everyone from the check in to the technologist to the Dr were all very friendly and understanding and took the time to answer all my questions. They are very well organized and explain everything every step of the way! When you first walk in you check in at the front desk, second you are brought back to a registration. I thought this part was weird since I’ve never done anything like this before. After registration I appreciated the process!!! Instead of giving you a clip board to fill out than disappearing behind the counter, Total Care actually goes through the process with you so you have time to ask questions and go over billing instead of receiving a weird bill months later! After registration your brought back to a «lounge» and given a spa robe. No hospital gowns in sight !! After this the «medical» part kicks in, I was very nervous but luckily I was with someone friendly, knowledgable and patient every step of the way! They even gave me the nurse’s number after to call if I had questions !!! A+ all the way!!!

I waited almost an hour and never got seen. I was told to just come in and get seem. thats a lie. the receptionist wasn’t very nice

I was in and out for a Mammogram in 45 minutes, as a NEW patient! They are very kind and friendly! You begin at check-​in, where you are warmly greeted, and they pull up your records. They hand you a pager that that lets you know when it is your turn, and you relax and wait until your turn to go through billing. They have private room dividers and they enter all of your info for you instead of handing you a stack of papers to fill out. Once complete, you check in with the «Host», who assembles all of your records, scanned and sent from billing, and she has you complete a short current questionnaire about current meds you may be taking. They then escort you into the changing area and then the screening room. It was LEAST painful mammogram I have ever had! They were done quickly, I changed, and was finished! I realize there are very sick people here among those here for regular screenings. The gentleness and kindness they demonstrate is very much appreciated, and is very calming. So impressed!

Get mamaogram every year here great staff

Total Care Imaging center is as good as it gets, considering what they do there. Went there for my annual mammogram, was in and out in under 26 minutes. Technician was fabulous and informative. Ask for «the pad», it really helps.
If you gotta go get one of these tests, I can’t think of any way to improve on the Total Care service. Everyone was nice, professional and smiling. I almost though I was at Nordstroms… or a spa…

This place is very clean and the people are very nice both at the imaging center and the transfusion center. The nursing staff was so professional and friendly and they took care of my every need. They gave me a pillow and two blankets as I was freezing and both helped me sleep through the transfusion process. They were considerate when it came to where they were going to place the IV as I was bruised due to the surgery.
I hope that if I ever have to go back I can go to this facility.

They pride themselves on being a Breast Cancer Center, but missed my stage 3 cancer. I was told by both Radiologists they saw something on my mammo but didn’t feel it was large enough to worry about. They missed 2 tumors. At the very least they should have told my regular doctor to send me back in a few months, they did nothing– they said nothing. Be aware.

The Total Care Imaging Center itself was great overall — organized, systematized and techs are courteous and friendly. I have been coming here for a couple of years for routine mammograms despite the fact that there is another imaging center much closer to me. I always enjoyed the convenience of the shaded parking lot right out in front and snappy, efficient procedures.
In the past I would have given it 5 stars, but I’ve dropped them to 3 stars after a recent visit because of the MESS in the parking situation. There is a huge building in what was previously their parking lot, and it took me 20 – 30 minutes to figure out where to park, etc. and how to get to the facility from the temporary lot. The temp parking lot is very close to the building, if you know where you are going and how to cut through the parking structure.
I was incensed because the facility has complicated their appointment system and you end up talking to numerous people (including pre-​registration) before you even get there! Nobody once mentioned the parking mess. They were very apologetic when I showed up fuming … but still…
I was told that the mess should clear up in 2015 sometime, so be forewarned that this previously terrific imaging center does have some challenges now.

This Imaging Services Group is associated with Pacific Shores Medical Group-​Comprehensive Hematology/​Oncology Services, and that is a good thing, this medical group has their own imaging services center.
So, no confusion, I’m not just another referral, I’m a patient in need of a Low Dose CT Scan of: Both Lungs for the purpose of lung cancer screening.
I have been to many imaging centers in my time, and being a medical professional, I know the good ones from the not so good.
My a review based on my personal experience, and I didn’t tell any of the staff here my credentials (PA-​C) until after the CT Scan, so I would not be treated any differently.
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Upon arriving, I was immediately greeted with a smile from both of the receptionists and, after I checked in I requested a copy of the Imaging Studies/​Procedures Order Form & without the least bit of eye rolling, sighs of «Oh God I have to get up & do this!» or anything of the sort that I have experienced elsewhere at other imaging service centers.
I was directed to the lobby where I was seated surrounded by very nice chairs, couches, tables, reading material, water fountains (one with hot & cold purified water) and a TV that wasn’t blaring Wendy Williams, the Hens on The View, or any other programming.
NO, the TV had videos explaining the different procedures telling the lobby audience how they worked, why they are ordered, the side effects etc., you get the idea, information that is valuable for the novice, first timer or someone who has been diagnosed with an illness, maybe terminal, maybe fact finding.
The ambiance was comforting, inviting and Emily, who’s title was «Host», was just a gem of a human being, well articulated, cordial, patient, kind and never batted an eye when I asked her to repeat a few things.
I was then directed to registration, where I was greeted by Tracy, whose smile & soft tone was comforting, welcoming and friendly; awards & certificates for services of excellence at her cubicle were definitely there for good reason, she earned every one, I could not have been treated nicer; took my insurance cards again even though the reception desk had made copies, because they wanted to be absolutely sure that I was who I was, that the information was correct and, that I would not be billed or receive any services other than what was ordered by my Hematologist & Oncologist.
Also, in the 10 or so registration cubicles for registration I overheard the same level of professionalism from other individuals, not some rehearsed or scripted dialogue, but truly genuine caring words.
I went to the lobby, was called into the scanning areas, and asked by Trina, a Registered Imaging Scan Technician, my name an why I was here again, thoroughness beyond my expectations.
Trina informed me that the iodine in the scan would cause a warm feeling for 5 – 10 seconds, and explained the procedure so well I had not one question.
After the scan was done is when I asked Trina her name, credential information and then I informed her of mine PA-​C; talked shop for 5 minutes, got a nice hug & was on my way-​In & Out like the Burger in 1 hour.
*There is a parking lot specifically for this center, and a shuttle, (which I utilized to the facility, but chose to walk back) that was driven by a very chatty & friendly young man, even the guard at the lot was a nice guy, he even shook my hand and wished me well in my procedure-«Where am I?» (I pondered), this is not what I’m used to in these days of-«You are just another patient!»
*Ah yes, why the scan?
Studies today show now, people who smoked for over 25 years, a pack a day as I did, who stopped for over 20 years, like me, this November will be year #23, are still prone to lung cancer, and having been around second hand smoke until the ban was nearly statewide, my physician’s encouraged this scan, especially with the other 2 autoimmune diseases I currently live with.
This is what killed my Dad in January 3^rd 2011after a 2 year struggle with Pulmonary Fibrosis, even though he stopped smoking in 1980 after smoking for 30 years-​but by doing so my Dad lived another 30 years ironically.
Marty went through Chemo in 2000 for 5 years on & off, lung cancer, never smoked a day in his life.
Let us be safe to say this, there was no lung cancer, just the wreckage of my past such as scar tissue (many bouts of pneumonia & bronchitis, asthma as a child & smoking), basal emphazema (diagnosed in 1991) which had not progressed; my lungs are clean, pink & healthy-​good enough for me.
So many thanks to all of you for helping make this procedure that had me very apprehensive seem so much less so, you are to be commended for your work & contributions, I am able to tell that you are a very well selected group of professionals that are not here just for the paycheck or because you need a job.
Marty & I know now to-​with our Diamond in the back: