Alta Warner

Do I love my apartment? Yes. Do I love this apartment building… HELL NO. I can’t even begin to express my distaste for Alta Warner. I am a current resident here & I do love my unit & over all the look & feeling of all the common areas. Peel back the fake facaud of «luxury» & you get one huge hot mess. The FIRE ALARMS are becoming a sick joke. To the point I’m looking into how to take legal action to get out of my lease. I understand that people may trigger the alarms every once in a while but we have counted 32 incidents living here 9 months. The piercing shriek waking you up at 3 am is the most terrifying experience I have ever felt. I can only image how terrible it must be for the young couples with babies/​children here. My poor dog cries with anxiety & is now suffer from hearing damage. (I’d like to send management my vet bill) BUT management is completely inept. I wish the maintenance staff ran the building because they are the nicest group of guys who CARE about your issues. Management literally hides in the back office when a residences walk in to ask them anything but if your a potential renter they will treat you like a king of gods to get you to sign on the dotted line. Once you do you will be exiled.
Don’t rent here if you can’t handle bullshit & if you care about the future of your hearing.

This place sucks for a massive variety of reasons. The one that stands out the most is the office. The blonde dude at the front is flustered all the time if there is more than one thing going on, i.e. my gf’s clicker not working and someone asking about their accounts. It would be forgivable trait if he wasn’t rude to top it off. The manager is seemingly nonexistent besides the assistant who is so insanely incompetent it makes me want to run out and be a surgeon with my degree in economics. That chick has a full blown attitude problem to make up for her stupidity you literally can’t get any solutions from their entire team when in need but will rather get excuses. Strike 2 for service. Mistakes on our rent increase that we didn’t even bother bringing to their attention because half of their correspondences had errors so why bother plus we would never renew in a trillion years. Just goes to show it’s like a circus here. The fire alarms go off very regularly and they are so loud my girlfriend and I have to run out to the corridors for relief only to find it’s just as bad no matter where you turn. Their explanation is always that someone pulled the alarm or was smoking. It’s complete and utter cow crap to cover their poorly managed building. There are no regulations or efforts to enforce noise issues and dog sh*t all over the property including the alleged peaceful gardenscape areas and in the carpet hallways themselves. The people that live here are trash (literally they leave trash everywhere they go). This company is braindead for having such horrible service in a luxury building. They shove a crumby glass of wine down your throat every month in addition to some kind of game in order to act like they actually stand above other buildingS calling it «special events». The one time I tried to come to one of their free fitness classes on a Monday the teacher didn’t even show up and another tenant was like «Yeah that happens sometimes let me text him» wtf??? We were chomping at the bit to move out of here and we happily took ourselves over to Ventura Blvd for the newer apartment, better service and location.

Alta Warner is a very beautiful luxury apartment complex. It is fairly new and so everything is still very well maintained. The courtyard is beautiful and so are the apartments. I don’t know if anyone has ever been across the street to the Reveal but their bathrooms are painted brown and their sink is like a tin bowl. It looks what they have installed in prisons. I love the apartment layouts and the kitchens, it all looks very modern. I also love that they give you the opportunity to have an accent wall when you move in and appreciate they hold resident brunches and events for the residents.
I also think people need to cut the management team some slack. There are hundreds of tenants and only 3 people in the management office that rotate days. In the beginning I also felt some frustration when I could not get a hold of anyone but then I realized their also people, not just things we call upon when we need them, expecting them to be there on call. I’ve had incidences where I’ll be talking to someone in management and some resident will come up behind and cut in saying they need something fixed or whatnot. I get that you need something but maybe wait your turn? If you don’t show respect to them why should they to you.
Ashia, Logan and Jackie work very hard to accommodate and help everyone as best they can. I’ve seen resident’s act like their the shit and try to give them a hard time and yet they still maintain their professionalism. Francisco always does a great job fixing up things. To all the disgruntled people bashing on maintenance, it’s most likely because you didn’t get something fixed right away. News flash, your not the only one with a problem so get in line. Be grateful that someone comes to unclog your nasty toilets and sinks. Alfi that one security guard also does a great job in going around the premise to make sure all things are in order so we stay safe. For a luxury apartment that lives a street over from basically where the more rundown neighborhoods begin, it’s pretty safe.
I’ve gotten my boyfriends car towed which was annoying but I understand their just doing their job. THEY don’t know who it is and for the sake of everyone else who also don’t, it puts everyone at peace of mind knowing all parked cars in the building belong to people who have gone through background checks.
I would have to agree that the fire alarms go off a little too often and are way too loud but I would rather have a working alarm then not. Half the time it’s some punk pulling it for no reason.
See, the problems have nothing to do with the actual apartment complex. This should be a unbiased rating on the apartment complex itself. The problem is the people who move in. We can’t choose our neighbors unfortunately and that is something you’ll have to live with everywhere. Otherwise that’s a whole other issue of discrimination. Yeah their are some rude people who pull on fire alarms, smoke in NO SMOKING areas and have no care for the environment and that’s just unfortunate. If I could find a way, I would evict them myself. So it isn’t fair to take it out on alta warner and management. We all go to management to fix these problems caused by these savage people yet their behavior doesn’t change. It’s not like they can fix them.
If you read reviews of all the luxury apartments in the surrounding area, people all say the same thing.
Moral of the story, treat others the way you would like to be treated.

Despite my last review & the fire alarms, I’ve renewed my lease twice — for a total of almost 40 months. I love living here. The management staff is great — always quick to help/​respond/​accommodate. Complaints of a loud neighbor or dog are taken seriously. The hallways/​parking lot are amazingly clean. The gym, pool, BBQ/​lounge area are always calm & clean. Maintenance requests are always done quickly (and the maintenance guys are SO nice! — always a wave/​smile & a hello when you see them.) Security on site is awesome & helpful if you need them. Totally safe. I’ve loved living here. It’s a few blocks from the new Topanga Village, but far enough from the mall so traffic is never an issue. Neighbors are friendly… Beautiful apartments, clean grounds, great staff, awesome amenities. (The fire alarms are so infrequent now & only go off when there is was a real fire situation.) 100% recommend living here.

I love this apartment and commuting. I’m a current tenant but people don’t listen to the rules. Our community is a «Non-​Smoking» and people still smoke and triggers the fire alarms in the middle of the night. It’s so loud you can’t turn them off and if you have a kid living with you. Most likely their ears will be in pain. Also, when u call management there are never around when you need them and always get a voicemail. I’m sorry if I don’t make sense right now but I was I. The middle of my sleep and the alarms are so bad right now.

Don’t ever rent from these scandalous people. I never complain or bicker but these people will tow your car and treat you like crap when they give you a temporary parking pass. Not only that, it’s not a luxury apartment when people leave trash in the hallways where there’s roaches on the walls. Staff is disrespectful and not helping or caring. Can’t wait til my lease is up. If Logan and Ashia tries to help, your best bet is just leave cause they are just bad people.

We decided to rent from Alta Warner after seeing their apartment homes. We had a pleasant experience until we applied and placed a deposit. We were approved for our new home, so we made an appointment to come back to take some measurements the following week. When we arrived, we were told that we couldn’t see an apartment because they had a maintenance emergency the night before. We were frustrated because we had driven an hour for our appointment, and no one bothered to call to let us know what was going on. That being said, we tried to be understanding, since mistakes happen and maintenance issues are unavoidable sometimes.
Before leaving, we made a new appointment for the following weekend, and made sure to let the associate we were speaking with (Logan) know that we absolutely NEEDED that appointment to happen so we could move our things on time. He apologized profusely, and promised that there would be no additional problems.
Fast forward, and we arrive back at Alta Warner for our second attempt at getting measurements. After waiting in the lobby for 20 minutes past our appointment time with no help, we finally asked what was going on. We were told that they couldn’t help us AGAIN because they had «double booked» us with someone else. To avoid this exact scenario, we had called the night before to confirm our appointment, and we were told everything was fine. Additionally, Alta Warner called us 30 mins before our scheduled time to confirm again that we were coming. Somehow, they still managed to double book us.
We informed the associate that was in the lobby with us that we’d already been stood up the week before, and that we needed to get these measurements today, or we’d be finding a new home. We waited another 15 minutes, but no manager or associates arrived to help. I informed the associate in the lobby that due to the lack of respect and professionalism, that we were no longer going to rent from Alta Warner. We walked across the street to the Reveal, and found our new home thanks to the helpful, attentive staff there.
While we were at the Reveal, we received a call from the Alta Warner explaining that it wasn’t that they double booked us, it was that they «thought we were residents already», which is why they left us sitting there for almost 45 minutes. Obvious indicator of poor communication, internal processes, and a lack of respect for residents.
I can’t even imagine how the Alta Warner would handle an actual residential issue if they can’t even book an appointment correctly. Be careful with this place. The apartments are beautiful, but at what cost? I personally refuse to hand over tens of thousands of dollars to an apartment complex that has no respect for me or my time, even if they do have granite counter-​tops.

This place is such a pit hole. Moving to the Alta Warner apartments is quite possibly the worst decision I have ever made in my life. My bikes have been stolen, car broken into and management has done NOTHING to help. They will completely lie to you saying there are security cameras and 24 hour onsite security but this is 100% false. There are only cameras on the 1^st floor. There are always little kids running around in the gym and the parking is absolutely horrendous. I rarely can find a decent parking spot because Alta Warner hoards the «preferred parking» spaces which you have to pay a fortune for. DO NOT move here. Alta Warner is not a safe apartment complex and Propert management will do nothing to help you if you are a victim of crime.

This is my updated review. I had originally given a 4 star when I first moved in.
As time went by, the management company was basically no good (but staff was pretty good and helpful), I had changed to a 2 star.
But since I have moved out, and have gotten my deposit back, and thought a bit, I think this place deserve a 3 & half star, rounded off to 4.
The Pros:
staff are friendly & helpful
Francisco & Marco (the maintenance technicians), they deserve a 5 star. The only thing we miss at our new apartment, are these guys, where they have done a spectacular work at keeping the place clean.
The gym & all the facility are very clean (thanks for Francisco & Marco & the cleaning ladies)
the large kitchen in the corner of courtyard units. It’s probably one of the biggest kitchen we’ve had in any apartments.
the club house, the Miele appliances in the club house, very nice convection oven.
some really nice neighbors (I won’t say all, but there are many good ones)
near the bike path.
The Cons:
money hungry remote management company (I would give them a 1 star)
sometimes the parkings (it’s usually okay, a 4 star. occasionally, outside guests occupied, and you end up having to park onto the level above your resident, or sometimes to the roof.)
takes a few lights to get out of Eton, and out of Vanowen in the morning. So it’s not that great for a commuter to the Warner Center in the morning.
And that’s about it. I would say, be nice to the staff, and they will remain to be nice to you.
And if you have to live here, make sure you sign as long of a contract as you can, they do give 14 month or 18 month leases I believe. Because the money hungry management company, that I am still not a fan of, will attempt to do what’s best for the landlord.

I find all the comments below interesting. I can say from not only being a resident but being a consumer that people go to Unilocal mostly when they are angry. If you really take a look at the negative comments so many of them are things they have no control over, like neighbors. No matter where you live you are going to have to deal with a neighbor or two that isn’t your favorite.
I have been a residence at Alta Warner for just under 2 years now and been nothing but happy. Sadly my job has me needing to move but even in the process they have been wonderful and helpful in getting all documents necessary completed in timely matter. While every apartment has their problems Alta Warner really has been wonderful. The Residential Manger, Annie Nguyen is fantastic! Not only is she sweet and friendly and always willing to help no matter the request she is quick in her responses. Alta Warner while a beautiful luxury apartment has a very warm family atmosphere and has by far the BEST amenities of any apartment I have ever seen. They have great events for their residents and all the people are all wonderful. Not only is management wonderful but one of my favorite people on the team is Marco in the maintenance department. Not only is he wonderful at his job but he is so friendly and sweet. No matter what he is doing he stops says hello and asks how I am. While nothing in life is perfect this is really a wonderful apartment to live in and I strongly encourage anyone to take a look. I will truly miss living at this wonderful community and just hope where I am moving is half as amazing as Alta Warner has been to me.

Let me start this out by saying, I absolutely loved living here at the beginning of my lease. Then a few months in, the property was sold to another group who changed management, reduced maintenance and cleaning staff, and changed several policies mid-​lease. This place is a complete Bait-​N-​Switch of an apartment complex. They will promise you the world when you move in and not be able to deliver almost anything they promise. The halls are disgusting, and we consistently had issues with ants, cockroaches, and spiders. The staff will lie directly to your face and you will never be able to expect your deposit back for any reason.
Then, there’s the tenants to the complex. We had some really great friends we made there. Granted, most of them moved away — and a few stayed. But, the majority of the tenants let their dogs defecate on the floors, the children throw rocks, play their music insanely loud, and make disgusting messes all over the grounds.
The walls, floors, and ceilings are PAPER thin and you will hear every step every neighbor makes ALL THE TIME.
The parking is a nightmare and on numerous occasions my girlfriend and I were almost run over by tenants coming in and out of the parking garage. Then, on one night in particular, my girlfriend was verbally sexually assaulted by a tenant.
I had to call the police on 3 different instances for domestic violence situations — one case of a lady throwing glasses and plates out of a 4^th floor window, and a husband punching his wife in the face in the street while she screamed for her life.
If you care about peace and quiet, safety, trustworthiness, and sanitation — I would HIGHLY recommend looking somewhere else.

Update. sigh
Let me do it again SIGH
Not to take away from management or the other great things about the community but this is one thing that is really bothering me.
I was loving this place up until king Kong or godzilla moved in to the apartment above me. The previous tenants had little kids running around all day and now I have a behemoth walking around almost ²⁴⁄₇. Look guy upstairs our apartments are the same size so I’m wondering what in the hell requires you to walk around and walk so hard and fast like that in your 1000 Sq foot apartment? ALL DAY LONG?
In conclusion the Alta has really lousy sound barriers between ceilings… I see I’m not the first to complain either. I don’t know why everything else is really sound proof. The windows. the walls. the door. but for GOD SAKE why not the ceilings???
I don’t want to be that guy to complain to management anymore or write a letter to Godzilla for fighting all these monster all day long for the sake of Japan. I’ve just accepted people are just living their lives and for $ 2056 a month the Alta does not have the adequate tools nor was it built properly to separate tenants lifestyles. So I will be leaving in 13 longs months when my lease is up.
The sound sensitive be aware…
If you have considerate neighbors above you all would be gravy
~Cheers

Alta Warner is probably the best community based environment in the valley. Everyone isn’t afraid of their neighbors like the other luxury apartments in the area. They provide use of their amenities and throw events to try to unite everyone. The management is very helpful and personable. If there’s any kind of issue they will get it resolved immediately. This is the only building that conducts background checks for residents before they move in. That’s why these other places you hear so much about breaking and entering. Overall I love alta warner, the residents, and the management!!! Great place to live.

New tenants beware! This place will try to entice you with some discounts to get you to sign a lease. However, once your lease is set to expire, they will attempt to raise your rent so much, that it cancels out year one discounts. Our rent was $ 2370 for two bedrooms and we got six weeks of rent for free. Starting month 13, they wanted to increase our rent to over $ 2500. At the same time, they would advertise other two bedrooms for $ 2000 on Craigslist. Additionally at the end of your lease, they charged a $ 200 «standard cleaning» fee which I can’t find any mention of in the lease.
Below are some additional points about this place:
1. This building had four Electric Vehicle charging stations which is a big plus. However, non-​electric vehicle cars park in those spots all the time and management does nothing about it.
2. The building is almost brand new but they seemed to have cheapened out on insulation between floors. We lived on the first floor and had to deal with a very noisy upstairs neighbor. We of course made management aware of this and mostly nothing was done. Once, the manager even admitted that we may be hearing the «band» which is renting an apartment on the fourth floor.
3. TRASH! This is not so much the buildings fault but rather the low-​class people who live there. People would leave their entire household trash at the small waste bins placed around the property rather than walk it to the main trash room.
4. Events — The building has a couple of events every month. The Yappy Hour is cool with free beer/​wine and dog treats. However, anything that involved free food brought out the low-​class tenants in mass! You’d think these people hadn’t eaten in months. One time they had a free omelet bar with an executive chef preparing them. Some tenants started asking him to cook other stuff because they were still hungry!
5. Cleaning Fee — We left the apartment spotless when we handed the keys over. It looked cleaner than it did when we moved it. I even asked for some paint to touch up the holes left by my mounted TV. However, they still kept $ 293 from our deposit for cleaning and paint.
6. The building likes to pretend they are in Woodland Hills (see their website) and part of the Warner Center (see their name). But that is not true and in reality it is in Canoga Park.

Stay Away from this property, they will say is luxury but is not. the smell of marijuana on the halls, the pool the parking lots in horrible. There has been many instances of stolen bikes and objects from cars in the parking lot, there is not assign parking and not enough parking for everyone if you come after 9pm is easier to find parking outside. Everything you do can be heard from the other apartments around you. Definitely not a place for children. this is worse than living in the ghetto but paying more than 2000.00 month. be aware stay away.
if 0 stars were possible that would be my rating. I want out of my lease and they want me to pay more than 7000.00 to be able to leave the apartment. ONE MORE THING before moving here read the reviews that are hidden.

LOVE IT HERE!!! I have been here for about 10 months. If you hear anything bad it is really and truly exaggeration. Quite place, you hardly run into anyone or pets in the hallways/​elevators. The staff here is exceptional, maintenance go above and beyond. Never had any problems, but if you ask them a question they will go out of their way to assist. They are always pleasant and have that «Yes I Can Attitude» The leasing staff and mangers are always professional pleasant and courteous.
I live in loft on 5^th floor, don’t like to be up too high, but at the time that was all they had. Turned out to be really nice and very cozy. All appliances are top of the line and best of all energy efficient. Meaning my monthly utility bills were very low. What a nice surprise.
Their fitness center is great and has all top-​of-​line expensive, new, work out equipment. They are equipped with cable tv on most all of bikes/​treadmills/​etc., so I did not have to buy cable to catch one of my favorite shows.
Just want to say keep up the good work Alta Warner. I feel this is a place I could live for many years, but I am and have been looking for a townhome for quite some time now. I wish you many good tenants and thanks for a pleasant stay!
Cynthia C

N

I’ve been a resident of Alta Warner for 20 days. I recently moved here from Dallas Texas.
I’ve been extremely satisfied with the complex, amenities and especially the staff that works here.
The community is safe, relatively quite and walking distance to many restaurants retail stores and other business establishments.
Moving into the Alta Warner apartments has been a good decision so far!

Overall having a great experience. Would recommend to my friends & family. Not the ideal living situation for everyone but it’s really what you make of it in a complex like this.
Pros
Front office is always attentive
Facilities are on top of everything they are more than friendly and accomodating
Energy Efficient appliances (Saves a bunch on utilities)
Gym (Only taken a few classes but the main trainer is great and everyone seems to enjoy all the other classes/​trainers they have)
Location
Cons
Parking for guest (Recommended utilizing the roof for guest parking; however I never heard back on that)
Fire Alarms (More in the unit, not throughout the facility. My rice cooker sets off the fire alarms)
Trash Room (A lot of the tenats do not throw their trash downt the shoots. This seems pretty consistant on all floors)

I have to agree Corrine S. I am also a current resident and these alarms are out of control. I pay over 2k a month for this «Luxury» complex which yes the amenities and the complex it self are amazing. But also aside from the alarms it seems like there are a lot students living across aka reveal. Ever so often you’ll see arguments break out in the middle of the street or random cars parked in the middle if the street blasting rap music at 3am. …like I said the complex and amenities are great it’s certain people that act like animals that ruin this so called «luxury» neighborhood.
Update:4/22/14 Things seem to have gotten much better with the alarms. Staff is very friendly and professional. They recently hosted a trunk show with designer «Michael Stars» which was amazing!!! Hope they host it again. The events and amenities this complex offers are 10x better than surrounding properties. DJs on Saturdays, Smoothie Bars, Cooking demonstrations and fitness classes all free!!!