AutoZone

I’m not a racist, love Mexicans… At this location, 30mins ago, on Adams Bl/​LaBrea Ave, there are some LAZY and incompetent staff behind the counter! Big guy and Little guy w glasses, where’s an O2 sensor tool? Uuhhhhhhhh, we dont carry it… I left and went over to Autozone on Pico/​east of LaBrea, staff got the tool for me in 30seconds or less!

Terrible customer service. Absolutely appalling. I purchased a radiator that would need to he delivered, I paid, and I was told I could pick it up the next day. After nearly a month, still not in stock.
I’ve now asked for a refund, I have my receipts, yet I’ve been refused because they «can’t find» it.
After 45min, of demanding a refund and refusing to leave without being refunded. The radiator was miraculously found.
Wow.

Dropped of my battery to be charged and was told it would be ready in 1 hour– came back in 1.5 hours and they didn’t even place the battery on the charger– so now I have to wait for an hour to be charged–

They do not have car code readers to loan out. I’ve seen blogs where people say that but the cashier said it had to do with the state of California or something.
I’m still giving this place one star because their customer service sucks. They don’t care and there’s always a line.

Came here after work the other day to get my battery tested. I already knew it was on its last charge by the way my car was starting. The place was fairly busy, so had to wait for someone to help me. But the guy who helped me… leaves a lot to be desired in the customer service area. I felt as if I was unconvincing them with my almost dead battery that I got from AutoZone! I’ve been to other AutoZone’s with no problem what so ever no matter how busy, but these guys…
And the warranty, this guy just tells me, it’s expired and I have to buy a new battery full price! Shenanigans! I still had some time before it was to expire (hint: don’t throw away any receipts with warranty info)
Anyway had to pay but not full price.
So yeah for me this specific AutoZone is a no more zone for me.

Came here on a Saturday. I can’t believe how packed it was. No parking anywhere. Well, the only place you’d probably have to hang out is by the wall until someone left. It was ridiculously packed. This my first time having to buy engine oil and having to pour it in the tank. I was pretty nervous about it. And I forgot to buy synthetic oil; I bought regular on accident. I don’t know much about cars besides pumping the tires and pumping gas LOL and of course driving it haha. But I can’t believe my car’s engine oil burned all the gas. I got lucky my car didn’t light up on fire. I had barely anything in it.
There was 2 long lines inside at the front registers, divided up into 2 lines. One line was for paying and another was for looking up items. Good thing my line went by quick. I would avoid this place if I could since I’m impatient, but some of the stuff they sell here are cheaper than other places.

i went to this place on a saturday i admit i know it will be busy but i am sure they know it too so why only have to workers working and have 15 customers waiting for help not good when everybody gets upset cause they been waiting forever to pay or get a part and stop trying to sell me all these products i understand it your job but if i told no about one dont ask me about another one cause the answer will be no again but at the end of the day i got what i needed but could have been a little better.

Went in today to show the 2^nd faulty steering gear box still mounted and leaking internally that I had to pay a truly gifted mechanic (not just a parts replacer) install twice and then get an alignment twice, and now on to the third time. As an engineer myself, I can easily evaluate the skill of mechanics. The mechanic said this Auto Zone location knows him and I would get a refund on the labor if I fill a form out, especially if this is the third attempt for getting the same part installed.
I was given Marco Monterroso to speak to. What a shame Marco was as compared to Antoine. He told me that if the mechanic would have purchased the part from his commercial account, that would have been the case, but because I ordered/​bought the part as a retail customer to save the mechanic time, it did not apply. He also stated, «We don’t sell faulty parts.». If that is the case, why is it that I need to keep replacing Auto Zone’s steering gear boxes that are failing internally? Do they think I can keep on paying one mechanic to keep replacing their faulty parts and another mechanic to perform an alignment that is required after replacing a steering gear box, now for the third time in such a short period? As the mechanic stated to me, you’re safe to get oil and fluids from Auto Zone, but stay away from their parts — the labor costs and/​or time will eat you alive from redoing the labor on faulty parts.

Worst service ever had me on hold for 20mins just to tell me they don’t sell that part !!

In all honesty, the customer service here is GREAT and Antoine and crew are VERY, VERY HELPFUL!
I needed help with doing an oil change at the time and Antoine went ABOVE AND BEYOND the call of duty to help me out with my car, even coming outside to see what torque wrench I needed to take the oil filter lid off my car (which was confusing in and of itself and he saved me another trip and helped me NOT waste my time by checking THAT LITTLE FACTOID OUT RIGHT OFF THE BAT!).
Now, after getting some GUYS (I know, I feel bad saying that) to come and take the oil filter lid AND the screw/​nut for the oil pan off — yeah, I needed a lot of masculine hands, ironically, to do that — since the auto shops DELIBERATELY make it hard to take that off so you rely on them to do it, I was able to do the oil filter change ALL BY MYSELF, well, SEMI BY MYSELF! Yeah!
Thanks Antoine, Herrera and crew over at Autozone! They are very nice, always smiles, and always rearing to help and female friendly, meaning, NOT snotty towards us when we need help with finding auto parts. But then again, this is SoCal, not the Deep South — wait, I am from the Deep South, oh damn!

This Auto Zone is on my way to a few places in town and so I usually end up there for headlight bulbs and the like. The guys who have helped me are always very nice (and don’t talk down to a girl in an auto parts shop).
They also have a lot of helpful self-​serve reference guides for those do-​it-​yourself kind of chicks out there.
Not that I’m looking forward to needing parts for my car… but at least I know a good Auto Zone to hit up.