Caliber Collision

Great service! All staff are very pleasant and friendly! Fixed my car in two days and called one day before to let me know when I can get my car back! Easy to work with

So the receptionist (Nancy) for this shop seriously needs to take a course on costumer service. This girl is unnecessarily rude she left me on hold for so long that I just hung up. I understand your busy and but that doesn’t give her the right to be rude her job is to provide good costumer service and if she can’t do that she should find her self a new job.

Wilman is absolutely fantastic. He should be running this place. These guys could not have been more helpful and kind and got things done so quickly. Will literally come here for life!

These guys did a great job repairing my car when I was rear-​ended last year. This year, I got a new car and wanted to add side moldings so the doors wouldn’t get dented by other drivers when they opened their doors. The dealer wanted $ 250 for the moldings and installation, telling me it was a «precision» job. I found the moldings on-​line and saw that they were basically peel-​and –stick, but did require precision. Bought them for $ 100, then thought I would call Caliber to see what they would charge to install. Told the gentleman who answered that I had been very impressed last year, and wondered if they do this kind of thing. He said they would be glad to help, as long as I brought in the moldings — and that they would do it for FREE. Right. Sure. Brought in the moldings; it took them 15 minutes, and there was no charge. Of course, I tipped the mechanic who put them on, but really. Free? Needless to say, if I ever need any kind of body work, I will definitely go back here. Talk about customer service. Wow.

My insurance advised me to bring our car here after we were rear ended for repairs and inspection. My car was in the shop for 4 days and I have no heard any updates so I called and was told that last paint job was being done and it will all be fixed in another 2 days. When I got the call next I was told the car is ready to pick up. I asked what were all the fixes they had to make and I was told the only thing they fixed was the bumper. At which point I wanted to know what happened with the engine and all the other lights that were flashing when the car got towed. The car wouldn’t drive more than 5m/​h. Nobody every looked at it, nobody ever fixed that, the car was still not drivable. Apparently, those problems had nothing to do with the accident, it was only because we haven’t gone for maintenance for very long time. So, my car is in perfect shape, I go for regular maintenance, I get hit, car stops working but the shop that inspects it finds only problem with broken bumper. I could see the broken bumper on my own, for that I did not need an expert. Terrible service! My car is still there now as I can’t drive it away.

My car has been at this shop for about a month… and was told today it would be another week. I guess the bumper that my car needs is on «back order». Now the excuse is, «I put the bumper on and I just didn’t like how it came out so I’m taking it off and putting it back on» that will take another week. I’ve been to Caliber before and had a great experience, but I went to the one in the city of Burbank on Lake street. My suggestion would be to avoid this place and go to the one on Lake st instead. I don’t get any updates. Every time I call, Chris tells me, «I was about to call you…» Every. Single. Time. Pretty much this shop takes on too much work and they just haven’t had the time to get to my car. I miss my car, I’m stuck with this rental, a car that’s not my own. I’ve had people message me to ask me about my experience with Caliber to make sure my statement is not made up because they seem to be having a horrible experience. So please take your precious vehicles somewhere else. No updates, slow service, and people are not professional. Still waiting to see if this situation gets any better or worse.

Brought my car in for some scratches/​gouges on the side and Chris fixed it up in less than 10 minutes while I waited. Super friendly, great and fast service!

Wow! What a great experience. My boyfriend clipped the front right fender of my jeep coming out of my narrow driveway and it popped off. The damage wasn’t horrible but the fender pops on with clips and we couldn’t do it ourselves. There is an auto body repair on the corner near our house so we went there first. They quoted us $ 750 !!! to re-​attach the fender and $ 900 if we wanted it painted. I am not in the auto repair business but I have had vehicles for nearly 40 years and have had a repair or two. We drove down the street and pulled into Caliber, where Chris looked at the situation and quoted us $ 50 to re-​attach and between $ 700 – 900 for the bumper and fender and back bumper to be repainted (depending on whether or not I replaced the parts or merely painted). I had assumed to pop the fender on would be somewhere between $ 100-​$ 200… so I was thrilled when Chris offered to do it for $ 50. We dropped it off this morning and in the end he did not charge us a dime. BAM! Take that Belaggio Auto Body Repair AKA Captain Crooks — I am very happy and I will be back to have the rest of the repairs done soon. Thank you Chris!

This place was seriously awesome in several ways.
1) Great (friendly) customer service.
2) Insanely fast repairs.
3) High quality repairs, even going above and beyond to buff out other small damages and washing my car before I came back to pick it up.
4) That great customer service I mentioned? It included a ride from Enterprise, and helping me carry a bunch of heavy things I had in the car. They insisted on carrying everything for me.
5) They remembered my name, and really seemed to care.
If I’m ever in need of auto repairs in the future, this is the place I’ll go.

The people here are SUPER attentive to your needs! I needed my bumper fixed because I had a small dent in it. I was told that it would take about 2 – 4 days to get fixed, which was fine. I needed a rental and they called enterprise, which came immediately and took me to their office to get a car. A few hours later, my car was finished! They told me it wasn’t 100% and they said they did all they could to get it there but it was the bet they could do. It looked AMAZING!!! They cleaned my car too! The people who work there (Nancy, Karen, Chris, and many others) really took great care of me and made sure each and every need of mine was met! I definitely suggest everyone to go to this particular spot because they were truly very great.

The manager Jose Perez and his team are awesome! I had a problem which he evaluated in 5 minutes, diagnosed it, and instead of paying 150+, I paid $ 40 with his honest evaluation. I got my job done under 40 minutes! They’re trustworthy, knowledgeable, and efficient. Check them out with all your problems!

Amazing customer service karen Marges and jose perez help me alot he cleaned my car scratches he was honest he didn’t screw me like other shops he cleaned it very professionally thx bro your the best

These guys are THE. BEST. I got into an accident and they helped me out with such exceptional customer service. I was honestly in shock. No one has ever been so kind to me and treated me on the same level when explaining technicalities about cars. Ask for Jose or Chris. Stand up guys. I will now only go to them if I have any body issues with my car!!! Customer service is beyond great!!! 110% !! They even offered to drive me home on my time when the car was being repaired. Really cool.

Caliber Collision was the best choice I could have made for my car. The work was exceptional and the staff kept me informed about my vehicle’s progress. I highly recommend going with Caliber if you need work/​repairs to your car.

This place has exceeded my expectations! They take their job seriously, they are customer service oriented, all of your questions and concerns are taken care of, they call to give updates on your car, their work is IMPECCABLE (my car looks better than when I bought it), and to put icing on the cake they offer coffee in the morning and fresh coffee in the afternoons. Everyone is very professional, when their done they wash your whole car (in my surprised shocked voice lol).
The center manager Jose Perez IS THE BEST! He’s the man! He is good at his job and is on top of everything. He answered my emails fast, if you need to get in contact with him he offers his cell, and if you leave a message he calls back as soon as possible. ASK FOR JOSE I promise you wont regret it! The reception is extremely nice and sweet. The other person that worked with my car was Chris with his cute self (um um). He was very nice and professional. Well that’s all I’mma say about him lol (blushing).
If I ever need anymore work done I’m DEFINITELY going back to them! The ONLY downside is that their not open on Saturday’s and Sunday’s. Other than that… I LOVE THIS PLACE.

Unfortunately, I got another accident again that involved me being hit at a red light. Can you imagine that even at a red light you can get hit. Luckily I have Allstate insurance and took care of me. I was fortunate to go to caliber collision here in NOHO and I was extremely amazed of the incredible customer service they have. I normally would go to the caliber near my house in tujunga but I was in such luck to fall in the hands of this shop instead. Jose and his team took car of my car and took care of my husband and me. Got us to our rental and reassured us they would take care of my car. Unfortunately, my car wasn’t ready for the weekend and my husband already had plans to go out of town. So Jose had us go back to the enterprise rental and they comped us with a bigger car to take to out of town… better yet they were happy to pay for the difference. Them taking out the stress from us and easing the situation was amazing! Now that’s customer service… treating your customer like «you don’t have to worry, we’ll handle it… we’ll do 200% better of what we can do.» Not only the customer service was amazing but the overall work they did on my car was impeccable. It’s like nothing happened to my car they also finished my alignment which I needed for my car… kill two birds with one stone! The finishes touches came with a full on carwash. My car looked brand new again.
Every mechanic/​body repair shop need to learn from Jose Perez. Such an amazing and kind hearted man who make sure his customer feel and are in good hands. The team seem to be happy doing their job and that’s a good positive vibe to be around.
Thanks again caliber for a wonderful experience. And although I don’t wish anyone to be an accident… if you are pls go to this shop! Even if you have to get things repair come here! These men and woman at work enjoy what their doing and are amazing at customer service. Thanks again!

I used Caliber in Burbank (victory blvd.) about a year ago. And when I needed another repair, the Burbank shop was too busy to see me that week, so I went to this shop on Burbank Blvd. in NoHo.
The service was exceptional. I received daily update by phone from Joe, the manager.
The work was great.
They even took me home when I dropped off the car. I had mentioned another car that needed a minor repair. When the first car was done they delivered it to my home, picked up the other car, and had the repair completed in 60 minutes. It doesn’t get any better than that.
While I hope I never need body work on any car again (yeah…right), I know I’ll be going back here if I do.

I have to agree with reviewer Mike Q. My experience with this body shop was terrible. Caliber Collision seems to have contracts with USAA, Geico, and State Farm, among others, so the place is inundated with vehicles and can’t seem to keep up.
I worked with service advisor Edward, who was an expert in *not* keeping me updated about the status of my vehicle. I had to continually call and pester him, only to repeatedly learn that my repairs were delayed time and time again. Throughout the whole process Edward was extremely inattentive and never seemed to know what was going on.
A couple of days after the body work was done, I noticed spider-​web looking cracks in the paint on the hood which were not there when I dropped the vehicle off. My service advisor directed me to the manager, who claimed that they had not repainted or even touched the hood. When I asked him why they needed to replace the car manufacturer’s logo (the plastic chrome piece that is stuck onto the hood) he backtracked and said that the reason the cracks were appearing was that the car had been previously painted, which it had not. After complaining, they finally agreed to repaint the the hood to fix the problem. It’s now nearly a year after the work was done and some of the cracks have reappeared. I would take it back again, but I’m just not ready to go through the struggle of dealing with this place again.
I’ve worked with other Caliber Collision locations in the past and had decent experiences, but this location is to be avoided.

Caliber Collision was the best!
The best customer service and the best my car has ever looked.
I picked Caliber Collision because I was referred by Allstate for damages totaling over $ 5,000. Caliber Collision took care of the insurance companies, helped me get to Hertz after we dropped the car off, cleaned the car inside and out even though the damage was only on the outside for free, and even gave me popcorn!
They updated me constantly for the 2 weeks my car was there and drove me around the block in the car when I came to pick it up to make sure it was in the best working condition before I took it home.
Also, all of the parts have a lifetime warranty at any and all Caliber Collision locations and they are genuine Toyota parts for my Prius.
Being in a car crash is bad enough but this location of Caliber Collision really sticks to their motto of «resorting the rhythm to your life.»

I came to Caliber Collision to get my car repaired after I was rear-​ended. I arrived 20 minutes early to my appointment, but they immediately took care of me. A rental car was scheduled to pick me up, but since I was early to my appointment, the driver was unable to pick me up. Rather than wait, Eddie from Caliber Collision arranged for someone to take me to retrieve my rental.
Eddie remained in touch with me and providing updates while my car was being repaired. My car was done quickly (about 2 days), and when I came to pick it up, my entire car was cleaned inside and out and my car looked brand new!
When signing the final paperwork, the manager approached me to ensure I received great service and that I was satisfied. I really appreciated him taking the time to value me as a customer. I was also able to leave the rental car with Caliber Collision and they contacted the rental company to come pick it up.
I was so impressed by their customer service and the condition my vehicle was in after the repairs and if I ever need to get my car repaired, I will gladly go back because I know I will be taken care of. They made the entire process so easy and I didn’t need to inconvenience anyone for rides to and from the repair shop or the rental car facility. Truly impeccable service! Thank you!

My experience was truly satisfactory at caliber collision North Hollywood. My insurance company recommended them, and from the very beginning they bent over backwards to keep me happy. The repairs were done on time, they detailed my car free of charge, polished the headlights, and even repaired some minor damages on other areas. Also, Jovon kept me well-​informed throughout the week on the progress of my repairs, and when I asked him about a rattle in the dashboard that was completely unrelated to this repair he took it to a mechanic and they drove around trying to see if they could find it. They never did, but this to me is above and beyond the call of duty.
I will definitely go back to them the next time my car is damaged.