Eisner Pediatric & Family Medical Center

The dental clinic representatives are useless. Every time I call to schedule an appointment they answer me but put me on hold and NEVER get back at you. The longest I waited was 25 minutes on hold! That is ridiculous!

We originally were planning on delivering our baby at Glendale Adventist through an OBGYN, however after taking the Lamaze class with Magdelena we decided to get our pre natal care through Eisner and deliver at California Hospital.
This was the best decision I made for myself and my baby during my pregnancy. We wanted a low-​intervention birth mostly in an effort to avoid c-​section. Most hospitals in LA have a 30% c-​section rate. California Hospital’s rate is 8%. This is likely because of Eisner’s midwife delivery program and overall support of natural, vaginal births.
I saw midwife Jocelyn Hart throughout my pregnancy and developed a close and trusting relationship with her– fortunately for me she was on duty at the hospital when I went into labor and delivered my baby. What I loved most about my visits with her was that she took time to answer all my questions and having that knowledge helped me feel more empowered and prepared going into labor. This was such a stark contrast to the care I had in my first trimester with an OBGYN who always seemed rushed and never spent more than 5 – 10 min with me.
Jocelyn was so wonderful during my labor as well– helping me stay calm and focused and get through it as fast and easily as possible. I feel fortunate to have had her deliver my baby.
Also, the prenatal classes are so helpful. I took lamaze, breastfeeding and baby care basics. all of which helped me feel prepared for labor and the first few weeks of newborn care. Magdelena is a very experienced and knowledgable instructor and just a wonderful person overall.
i am so pleased and impressed with the care i got through Eisner and will definitely return to their care for my next baby.

my 5 day old new born’s appointment was at 10:00am!!! 10:00AM!!! It is past 2:00pm!!! 2:00PM!!! needless to say the doctor who examined my daughter was way off the line, extremely rude with unnecessary comments! Dr. Queen? ugh never again!!! worst first time experience ever!!! where did DR. QUEEN get her degree? B*+€#!

I would leave negative stars if I could. I will never step foot back into this place. My babys doctor was extremely rude, making remarks to him about how we don’t take care of him because he had a scratch on his face because his nails were a little long. Extremely disrespectful towards our choice to delay vaccinations. I don’t want to overload my 2 month old with chemicals, and she threw every insult in the book at me, telling me that I’m stupid. Its my child and my choice, no need to insult me. She left everything there and stormed off. I will never return to this crappy clinic. She also in the beginning talked bad about her coworkers to us. First walking into the room they left the old paper on the exam table that has food on it, and used gloves and exam tools sitting there. I also had very rude midwives when I went to eisner for prenatal care.
Not going to pay these people to treat me like I’m just a number .
So I will be looking for a friendly doctor else where that isn’t going to insult me and make me feel like I don’t take care of my son.
Not to mention every appointment takes about 2 – 3 hours, When the actual appointment itself is 10 minutes.
Never ever ever again. This doctor should be fired.

The only good thing Eisner is that you get reminders about your scheduled appointment. All the rest is just incompetency. I’m talking about most of the shady people that work there in the Dental department. A friend of mind was wrongfully fired and let go because some of the woman there who are little wusses can’t deal with a hard working supervisor who knows what they are doing and has to be hard on the people there to keep them focused and in line. I have to say, those people have no character or brains to work there. If I had my way, I’d fire them. And yeah, I have alot to say about Eisner and give them a bad review. Most of the people that work there are nice and don’t gossip about people who just got fired all because they can’t handle a hard nose, hard working and strict supervisor. Karma is a @#$%&. Those individuals who were involved in that person’s termination, shouldn’t even be working there. After all that, those individuals are still gossiping about it which shows what kind of people they are. I feel sorry for their parents lol. But most of all, The CEO. who was responsible for it all. Shame on you. I hope that building closes down which it will. And lastly, the individuals who are to blame for that termination and who are still gossiping about it, you shouldn’t have been born. :). Thank you and have a nice day.

I was told to be there 20 minutes before my appointment, on a Saturday. I figured it would be slower. Needless to say, I walked out at the 2 hour mark. TWO HOURS!!! After sometime, they took my daughter’s vitals. Then, waited again in the lobby. Then, was called to go in the room to wait for the doctor. I called to complain and was just told I could have been seen by another provider. I was not even offered that, the nurses were probably happy I was leaving.
TOTALLY UNACCEPTABLE!

Too sad to say i won’t be continuing my childs healthcare needs here anymore. Not because of service but because my childs dr is no longer there. My childs dr was dr ford. She was the best dr ever! Very caring amd always showed interests in my childs growth. She would remember previous physical visits treated us like family made us feel really comftable. I tried giving the new drs a try so i went took my child for his physical appt. Not really satisfied and didn’t like the fact that they have students going into the rooms where pts are being checked. Made me feel uncomfortable and the dr who seen my child showed no real interest she just kept asking questions like if she was just filling out a questionnaire cuz she had to. I started going to Eisner since 2007 when i became pregnant with my child. 8 yrs since my first visit. Thank you Eisner for your services but my child needs to have a care provider who actually cares and makes my child and i feel comftable. Five stars for dr ford!

Wow, either I have been EXCEEDINGLY lucky over the past 4 – 5 years or those who have given bad reviews are just self entitled haters which seems like more of the probable case.
I absolutely LOVE the Eisner Clinic! I am approaching 60 years old and although I am in good health, of course I have seen my share of doctors and their waiting rooms. I have often had to wait much longer in the upscale Westwood Village or Beverly Hills doctors offices I have been to, where I received treatment very similar to that at Eisner. You have the choice of being seen by the same doctor time after time or can switch around if that is your preference. I have been seen by four doctors at Eisner and they were all good, and was even referred to the dermatology specialist who was so great that he not only treated the small basal cell situation on my upper lip… he also froze away several of those ugly age spots on my face which he was definitely not required to do (excuse the bad pun, but it was no skin off his nose to do so LOL). I must say it did take quite a while to get this referral.
Furthermore, unlike fancy-​schmancy doctors offices I have been to where you need to pay $ 10-​$ 15 for parking, there is usually metered parking available and there is also a parking structure less than a block away that charges $ 3-​$ 4 I think.
If you need a prescription, the pharmacy is on the premises. If you’re pressed for time and can’t wait for it to be filled they will fill it and give you 10 days to come back and pick it up. Imagine my surprise at my last visit a few days ago when the pharmacy tech upon seeing me called out cheerily,” Hey Amy! It’s been quite a while since you’ve been in here”! With everyone she sees, she actually remembered me by name :-). How often does that happen in this day and age?

I was also contacted by Betsy Jenkins regarding my less-​than-​ideal experiences thus far at Eisner. I was actually very impressed by this gesture and although have not spoken with her directly just yet, it was enough to reconsider giving Eisner another try. My next appointment is set and I will update my review after that time.
Background: I had transferred here after searching for midwife services covered by my insurance (Medi-​cal). The initial two or three appointments can be summed up as disorganized, awkward, long waits in overcrowded, coughing waiting rooms, long undressed waiting in exam rooms, disheveled/​sloppy bedside manners, general confusion and disorientation, feeling like «just a number,» you get the gist. It’s not exactly close to home but is the only hospital in the area that offers midwife care and is insurance-​covered. So far though, pretty disappointing.

UPDATE:
I received a phone call from Betsy Jenkins, Director of the Midwifery Program, regarding my Unilocal review. She was very concerned about my initial experience. She listened and offered her apologies.
I’ve since returned to Eisner to give another Midwife a try, and I am glad I did. Mercedes Taha is an excellent midwife. She is exactly what I’d envisioned when I decided to transfer to California Hospital for the midwifery program. In fact, the entire appointment, from the moment I arrived until the time I left, went very smooth. There was a wait time, but not bad. The clinic was not very busy when I arrived, which I’m sure had something to do with it. When I arrived for my previous appointment, the waiting room was very crowded.
I met up with Betsy at the end of this appointment to let her know my experience was much better this time.
I am grateful people like Betsy exist in places like Eisner. It’s not always easy hearing your staff is not treating patients with decency, but she handled it perfectly.

This place was nice and provided good service until the Obama Care avalanche, you were treated in a timely manner, now days you have to spect and pland in been here a minimum of 4 hours WITH appointment! I was on time for my appointment (1 hour before), just to take my vital signs it took them more than an hour, then to be call into a room where the Dr. will see me it took another 50 minutes, in the room finally I waited for the Dr. to see me another 20 minutes, after we finish with the Dr. (wich by the way the ONLY reason I continue here, after a looong medical history that I do not want to star from point 0…) had to go back to waiting area another 35 minutes, recibe my paperwork and this time I had to have some blood work done, go to lab sign the paper and waited 10 minutes as I look inside there is no patients inside just the lab technician and guess what? TEXTING I ask if it was closed for lunch or something and her answer was no that I had to wait for her to call me, I go outside and sit and even do she knew it was a patient outside took another 10 minutes to come outside and call me in, one thing I must mention is the bathrooms were outstanding clean! A big hand for the cleaning crew, the rest of areas specially nurses and technicians need to improve

Las personas de las ventanillas mal carácter y para que te pasen con el doctor una mañana completa

Took me a week to get someone to even make an appointment here. When I finally came in to see a Doctor, I showed up on time, completed paperwork, provided a urine sample, paid my $ 100 (no insurance) and nearly 2 hours later was told ‘sorry, there’s no doctor to see you. And no refunds.‘
Shanghaied basically. Cost me $ 100 and a half day of work to get my blood pressure taken. I shudder to think what happens now to all of the extremely personal information they collected.

I was referred to Eisner for my prenatal care by my insurance company. When I called to set my first appointment I told them I specifically needed to schedule my Anatomy Scan Ultrasound since I was due. I was very specific and I was confirmed for this appointment. Their soonest available was over 2 weeks out but ok, no big deal. I arrived for my appointment early (as they instructed me to to fill out paperwork before seeing the doctor) My appointment was at 8:00, I arrived at 7:45, the intake person didn’t arrive until almost 8:30! I was told there was no one else could get me started. Ok, fine. Turns out the «intake» lady was just the one to copy my insurance and ID. Then she sent me over to the lady who had been there the entire time (who told me I couldn’t get started without first seeing the «intake» lady) for all the paperwork. An hour of forms and questions later, which were completely unnecessary being that I had already had my original doc transfer them my paperwork, I was told that I wasn’t going to see the doctor at all this visit and had to set another appointment (again over 2 weeks out) to be seen for the appointment I originally was scheduled for.
Fast forward to 2 weeks later– I am once again set for my anatomy scan (which I am now very past due for). The day before my appointment I get a call from Eisner telling me they need to switch my appointment time because they had me scheduled with the wrong person. Once again I confirm that whoever I am scheduled with is going to do my anatomy scan while I was there. I was assured I was.
Well I get to my appointment, early again, yet have to wait almost an hour past my appointment time to get called in. The doctor comes in, introduces himself, informs me he is one of a group of docs I would be seeing as they work in teams so ill see whoever is on duty whenever I come in, asks me if I have any questions before we schedule the next appointment… Next appointment?! What are you talking about? What about my anatomy scan? Oh no– thats not even this department and I need to schedule another appointment about 2 more weeks out for that! Needless to say I was was beyond pissed! 2 separate appointments both taking a couple hours each a complete waste of my time. Needless to say I left and immediately found another doctor!
The only reason this is 2 stars instead of 1 is the people are very friendly and the Center seems like a great one stop shop for all of your prenatal and birthing options but it was a I couldn’t get the appointments I needed to enjoy that.

I am really impressed with the Midwives, Doctors & Pediatric PA’s I’ve had the honor to receive excellent care from here. At first, I was not really certain, especially as it’s a far drive for us (over ½ hour), and the wait times at the clinic can often be pretty long. I chose the clinic along with California Hospital mid-​pregnancy, after originally wanting to do a water-​birth at home, in an effort to have the safety of being in the hospital «just in case» I switched my plans and hoped for a water-​birth in the hospital delivered by a nurse midwife. My first two children were delivered by different OBs at two different prominent hospitals in the Valley. Now, after I look back on the big picture, after having delivered my third baby last month, I feel forever grateful to this clinic and to the nurses and staff at California hospital. The clinical Director and head Midwife B. Jenkins totally surpassed my expectations, with her level of professionalism, care, concern for my well-​being, and genuine desire to accommodate my hopes. Her amazing, tireless commitment to taking care of her staff and patients, is unlike any I’ve ever experienced. You can tell that she puts her heart into all what she does and Eisner is really privileged to have her heading the department. I understand there are transitions going on in the clinic and I almost did not get to have a waterbith, but Dr Jenkins went above and beyond and really pulled through for me. I am really beyond words in expressing what a blessing her and her staff has been. Thank You!

This place has best pediatricians my children and i I ever met.:) But unfortunately they suck on prenatal care plus the hygiene in side the women’s area is really bad I saw how the pap smear tool are sterilized next to the urine examples and how the brush they use to clean does tools look to me with some kind of mold ewwww plus I saw how one of the nurses was sprain next to the tools lysol I think is un apropiated and un adequate they really suck I will report them…

I’ve been bringing my kids here for quite some time now and every appointment we’ve had here has been a pleasant experience thanx to the outstanding service that Dr. Lopez and his amazing pediatric medical assistants they are very attentive and for that I would definitely recommend Eisner Pediatric Medical center

This clinic does so much good for so many people. I originally came to Eisner for my prenatal care when I was pregnant with my second child. My first child was born via emergency csection and I wanted to try for a vbac with my second. The midwives at Eisner did everything they could to help me accomplish that. In the end I had a repeat csection, but I was so grateful that I was supported and allowed to try, all while closely monitoring my baby’s health and safety. Now my entire family comes to Eisner for our routine health care. I have been impressed with the pediatricians and the dentists. The wait times can be long, but I find it to be worth the wait. My husband is a PhD student and I am a stay at home mom, so we have medi-​cal and are on a tight budget. I am so grateful to have found Eisner, because it is not easy to navigate health care as a low-​income Angeleno!

I went here for my prenatal care. This place is awesome specially if you are looking to have a vbac. The wait time is not bad at all and the midwives are awesome Midwive Rivera is the best she’s so patient and takes her time with you to answer all questions I am so thankful to have found this place! The hospital where they deliver is awesome ! I would def recommend this place 100%

Nice pediatric love the doctor she is so informative and very good with my children

I had an appointment for my daughter’s physical today. Needless to say, I will be transferring clinics. I had to wait an hour past my appointment time to be seen even though I was 30 minutes before like I was asked. The pharmacy had me waiting an HOUR to fill my daughter’s prescription and when I went to check after that hour, they said that they had just input my info into the computer and it would be ANOTHER 40 MINUTES!!! I asked for my daughter’s prescription and went to fill it at another pharmacy.
The waiting room is always super crowded and the wait times are unbelievably long. Then they triage you and place you back into the waiting room to wait another 30 minutes for a room to be seen. I’m never going back.