El Pollo Loco

Ok well I’ve been under the weather for a few weeks now so I eat lighter than normal. Had a taste for grilled chicken avocado. Not sure of wanting a bowl or salad, I ordered a modified salad. My bowl consisted of avocado, rice, grilled chicken only nothing else.
The simple bowl was good except the hardened rice. Omg it totally ruined my meal. Like I was hungry. Not sure if El Pollo Loco is into selling hardened rice but what a disappointed meal.
Gave it 3 stars for I actually like this fast food joint because it sells healthy food and you can tweak it to fit your dietary needs.

I asked for a pollo bowl combo with flour tortillas, get home and no tortillas. Typical of nearly every PL.

My boyfriend and our family just came to this pollo locos’ drive thru. We were trying to order and they kept telling us hold on hold on and there was only one car which they had obviously messed up their order because she was already mad and giving us attitude. So my boyfriend decided to drive up and they finished with the guy in front and they shut the window and didn’t attend us my boyfriend started honking and we waited ten minutes almost and finally some girl opened the window just to tell us we had «cut in line» and we had to get back. Like how in the hell can a car cut in line in the drive thru we had to drive up because she was too stupid to multitask and take our order, when there was no car but us and the other guy who was in front. We asked to speak with a manager and she shut the window and no one came out she continued to assist others. We drove off mad but I will be returning to speak with someone. It was the red head skinny white girl and some fat darker red head girl in drive thru that messed up our day!

I’ve had bad service here and never complaint but today I just have to. So me and my boyfriend ordering food through the drive thru and we told the girl taking our order what we wanted and she confirmed and then once we got to the window to pay. I told the girl the order was wrong that I ordered 2 bowls and not 1 and she smacked her lips, rolled her eyes gave me attitude and took my order with out looking at me because she was so mad as if I’m the one who messed up! Too many bad experiences here. The worst service I’ve gotten has always seemed to happen at this location.

Me and my boyfriend went here tonight and decided to go through the drive thru, Stephanie took our order and wasn’t that nice, she took a good 5 minutes to take 2 orders, we stayed in line for 20 minutes! Finally we get to the window where we waited 10 extra minutes, the car behind us got so frustrated that she walked up to the window and asked them to cancel her order because she was sick of waiting. We were so happy to get our food that we didn’t even think to check the bag considering they had 30 minutes to get our order right… We get home and my avocado chicken bowl had no avocado, and my boyfriend had specified that he wanted corn tortillas and they gave him flour. I know those may not seem like a big deal but it was so irritating because they had so much time to get our order right. We definitely don’t ever wanna come back to this location.

HORRIBLE! I just left there with an 8 piece meal and a side salad for my family, only to find out that it’s burnt to a crisp. I’m talking about Westley Snipes black! When I called to complain, they said that they could give me a bowl. WTF am I going to do with that?! DO NOT EVER GO HERE! KEEP DRIVING!!!

Clean overall, quick staff. This place is worth it if your on the go and looking for good food.
Downside is its not in the best of areas and the place can get crowded.

I would give more stars but i was told that the critus vinegarette was no longer being served, but I had just had the same salad at a different el pollo loco a few days before. I eat salads because they are
Healthy, not to drown in high calorie ranch dressing. Keep low calorie salad dressing options available!

I have given this location 3 chances. The first a fight broke out while I was there and nobody did anything about it. Just watched as two men went at it. The second time the cashier inside had a terrible attitude and messed up my order. Today the drive thru lady was also horribly rude and when I asked for avocado salsa she said «I heard you the first time.» I hadn’t even asked her a first time, that was the first time. I’m officially done with this place

it was too dirty, there lots of small flies everywhere near to soda machine and on ceiling

The new tortas are the worst torta I have ever had !!! It’s f’nnnnm white washed it’s doesn’t even taste like a torta… The potion they put in it is so small all you are eating is bread !!! Horrible they should just quit!!! I want me money back and I’m going to tacos gavilan!!!

Just a heads up, their new tortas a hardly tortas at all. they’re tiny and come with very little meat. I’m really not sure why I wanted to try them. if your looking for some tacos or tortas go to an actual taco place, but if you want some chicken u can get some descent chicken here however count on wiping your own tables.

The food was awesome and so was the service, our waitress treated us really really really nice :)

That chick is crazy! Crazy like Charlotte Church! That’s the literal translation of this pretty decent Mexican ish, Carribean ish Chicken place that is popular in California. It’s actually a lot more authentic than, say, Taco Hell or Hell Taco, but it’s still a generic chain and it’s still lacking a lot that you could find in abundance in family restaurants.
I stopped by this particular location in January, and I liked it, but not enough to give it more than the average chain rating of 2 for a good one, and 1 for a bad one. EPL scores 2.
I should mention, I only rate national and global chains on a scale of 1 – 2. I rate family businesses on a scale of 3 – 5. Here is why:
Would you rather support the local family, or the multi national corporations and the rich men on yachts in the Carribbean? Why are the parking lots of the awesome local places usually half empty (or completely empty)? Why are the so-​called Mexican chains always so busy? Why can they afford to open so late and get all the TV advertising and all the prime intersection locations? Why are they taking over all the airports, stations, and rest stops? Why go and support Taco Bell, Del Taco, Baja Fresh, Chipotle, and so on? These places have systematically and coldly taken over the Mexican food scene by using the cheapest ingredients, pre-​packaged frozen systematic Americanized knock-​offs that are identical across the nation, ridiculously cheap prices for the polystyrene food on dollar menus, overpricing for everything else, rude underpaid servers on way less than minimum wage, and a ridiculously expensive mass brand advertising campaign that gets inside the heads of all the kids and the 20somethings and keeps them under the illusion that if it’s not a brand name, it’s not worth visiting. They spend all the money they should be investing in food and service, in advertising and cornering the market — the local places can’t compete — and someday all we will be left with is the same chains serving the same food all over the world. That is our future. It’s the way we’re heading and you know it. Every time you eat at a bland national chain, you buy into that, you support that. Boycott chains. Support your local Mexican eateries. It’s an embarrassment that generic brand national chains are even listed on a proper foodie website like Unilocal,let alone getting 4 and 5 stars from so called foodies. Wake up, America, before we’re all just batteries in the matrix.

Food is good service is as well.