Em Therapeutics

EM therapeutics staff was knowledgeable and caring. Every single one of them helped me tremendously with the whiplash I endured after my car accident. The therapist taught me great neck exercises and provided me with ultrasound and massage. What a piece of heaven in the middle of Los Angeles.

My initial consultation at E M Therapeutics was with Carmen, who asked some questions but didn’t physically examine me. She gave me some exercises to do and told me I would be having traction on my next appointment. When I checked, I discovered that Carmen is in fact an assistant and I requested to see a qualified therapist on my next visit. I got told they only have one, who is the owner Eli Marmur, and he is never there until 4 pm. So they open at 8 am but there are no physiotherapists there all day? I made an appointment for the following week.
To my surprise, when Mr Marmur marched into the treatment room, he was extremely annoyed. He wanted to know why I had asked the receptionist so many questions, and why I didn’t want to be treated by Carmen. He informed me that Carmen is not an assistant, but a Licensed Physiotherapist Assistant, who was better qualified than him. I told him that I felt Carmen was guessing when she gave me my diagnosis and he got even more annoyed. We moved on to the problem at hand. My shoulder injury.
Mr Marmur gave me some exercises (which were different from the ones Carmen had given me) and told me he was not going to give me traction as this is a very drastic treatment. He didn’t examine me before, or after, he gave me his diagnosis.
Quote from website — «On the first visit, we will take your patients medical history and perform a thorough physical examination to determine the exact problem and the best treatment».
I had two appointments with Mr Marmur which resulted in no improvement at all, and I was therefore surprised when he told me I would need only two more treatments to be fully recovered. I believe my insurance company had agreed to pay for four treatments.
I came to the conclusion that Mr Marmur had no idea what exactly was wrong with me. When he treated my back by rubbing in gel, he asked me where the pain was. If he didn’t know where the problem was, how would he know what the problem was, and what exactly was he treating me for?
When I asked Mr Marmur what I should do if I experienced severe pain, he said I should stretch, and proceeded to show me an exercise that involved a table and a stool with wheels. Apart from the impracticality of this suggestion, I discovered later that this is in fact a stretch exercise for the lower back, which is nowhere near my shoulder.
I decided not to have any more treatment at EM Therapeutics and stopped doing the exercises I had been given, which seemed to be aggravating my injury.
Unusually, the website of this company does not list their employees’ bios or their qualifications. It merely refers to them as «our wonderful staff,» which leaves me wondering how many other assistants are diagnosing patients, and how many of those patients know whose hands their health is in.

This was my third session for PT. The front desk receptionist is lovely, efficient and friendly. I also worked with Carmen, who showed me different exercises, gave me several treatments and was the ultimate in professionalism. All was well until today after my treatment when I was yelled at by the «owner» saying that was your last treatment. He was rude, intrusive and completely inappropriate. I was in shock. Hard to support an office like this run by a bully. Beware.

My podiatrist referred me to EM Therapeutics due to foot pain so that a physical therapist could teach me some home exercises to improve my condition.
Well, I just finished my last session and I rate this clinic as FIVE huge stars!
The front desk personnel were pleasant and there never was a long wait. I read a few reviews of people complaining. But in the Beverly Hills area, many people are very impatient and rude. Just look at how some people drive in this town.
Carmen, my physical therapist, was extremely knowledgeable, professional, personable and passionate about her job. From the minute I walked in, she got right down to identifying my problem. «All your tendons in your legs and feet are TOO tight and this is why…»
Showing me charts on the wall, and explaining how the human body is designed, Carmen quickly taught me some home exercises that have «cured» my foot pain and stiffness that I have been experiencing for over one year while walking longer distances.
After my last visit, Carmen left me with well wishes and said, «I will see you in the Olympics.» A sense of humor, too, that made the PT actually enjoyable.
I can’t thank EM Therapeutics and Carmen enough for their «life-​changing» help in just a few visits. If you need a PT, this is definitely a recommended clinic!

Rosie is amazing. She multitasks like no other all while smiling and making sure everyone is taken care of.
Carmen and Kerry are amazing, as well and just as caring and nice. Between their care and the home exercises they prescribed for me, I healed much faster than anticipated.
While I hope I never have to use their services again, I will definitely be going here if I ever do!

I never give anything five stars because no one is perfect, but Eli is legit. I had been struggling with bone growth on my kneecap for eight months that was literally poking the hell out of me. My leg was atrophied from months of no exercise and it really took a toll on my mental state. Eli’s patience, knowledge and creative and fun exercises give me determination and confidence. I was a soccer goalie in my «former» life (which got me into this whole mess 11 years later), and after 2 ½ months of PT, Eli tested me yesterday and had me block his shots on goal. I was nervous, but I did it. With no hesitation. So there you go, five stars.

From start to finish, EM Therapeutics is a top-​notch, first class, environment.
From the moment I entered on my first visit, Rosie (front desk) was so welcoming. She was, and is, so polite, friendly, nice, and really sweet. I knew from that point forward, I was in good hands.
My physical therapist, Carmen, is an absolute gem. She, like Rosie, possesses such a warm and nurturing persona. On every visit, I look forward to her kind, considerate and friendly demeanor. She truly cares about her work, and getting her patient’s back on track.
Overall, EM Therapeutics has been extremely efficient, polite, and very professional. They are always very diligent about their duties, and also, they have exemplified a thorough and dedicated knowledge, attitude, and behavior, to be successful in handling my care.
I am so happy to have found such a wonderful physical therapist’s office like EM Therapeutics taking care of me.
Thank you, again, EM Therapeutics for the hard work and effort you all put-​in.

The staff at EM Therapeutics is extremely compassionate and knowledgable. From the Front Desk, where Rosy works to ensure your appointment is scheduled conveniently for both your schedule and the Physical Therapist’s schedule to the level of care the physical therapists provide. I would like to mention the specific physical therapist I am working with, Kerry, as she has kept me on track and encouraged me even on the toughest days when I wondered if I would improve. Thank you EM Therapeutics for helping me in my healing process.

Disorganized front desk. Changes appointment times without notifying me. Double books people. No follow through. If you go here be prepared to reconfirm your appts.

What a shame. Pro to this place is Carmen, the PT assistant who is knowledgable and caring. What a shame she works in this pit! Let’s start with first impressions. 1.) walk in to drop off authorization form and is greeted by Rosie the (and I use this term loosely) receptionist. She is talking on her cell phone, which they have several signs stating no cell phones, talking on a personal call and signals me one minute! Seriously! I’m to wait for you to finish you personal call before you assist me the client. First impression are everything and it has only gone down hill from there.
Fernando the PT that evaluated me, didn’t even bother reading my paper work to see what my past medical and present medical conditions were. Again, seriously! He kept asking me questions that didn’t have anything to do with me or were already in my profile work that you fill out for him. Yes, I was stupid enough to continue the process. Really need to start listening to the signs that are given to know when to run!
Well it turns out that this is the same place that a friend was referred to but they never called him back after 6 attempts. No lies. Now I see why.
To continue, this Rosie woman has no idea or understanding of what compassion or courtesy is and does not no how to say please or thank you, seriously. She states at your first appointment she calls everyone to reconfirm their appointments the day before. Have never heard from her! That would be let down/​lie #1. Let down/​lie #2 is that she continues to tell you that your health program has not approved your PT and is not yet confirmed. It was pre-​approved before I came to this place and was in the computer.
Went today and she had written my name down incorrect and when I told her (as a courtesy) that and that Carmen changed it for tomorrow she got all bent out of shape because Carmen is not supposed to touch the appointment book. I tried to explain to her that Carmen just corrected my name due to your mistake. Still did not matter. This woman should not be in this field. She doesn’t have the concept of customer service nor does she care about their patients. It is because of her and the PT I will not return. If I could see just Carmen without the trouble and strain one must go through with Rosie and the others I would. I have cancelled all appointments because of Rosie and will not return, EVER! Dangerous!
Before I cancelled all appointments, I tried making an appointment for the following week, good luck. They will not make an appointment until you have completed ALL your PT for the week which leaves few to none available when it comes to make yours! So basically they are running this place from week to week. That was the last straw and this is not a business I want to be associated with or trust with my health! I hope you would not trust Rosie and the people she represents. This is health care at its worst. The very worst. In a city as ours there are to many choices and others to go to and that is what I have done even if it costs me a bit more. After all it is my body and my health and Rosie certainly doesn’t care about it but you should and act on something when it is wrong and people who you’ve seen 4 times already and can’t even remember your name, well that was the final nail in the preferable coffin. Stay away and be safe going else where! This is not my first time dealing with physical therapy and am used to a caring and comfortable environment and with people who care. I truly believe Rosie has never been asked why or questioned and this is where her problems start with dealing with people. I make no apology for questioning my medical care and neither should anyone else. It is your right and one you should not have to fight for!

I have few visits so far with Fernando who is the best physical therapist in my mind. He always give each patient 110% attention during the session. The owner Eli is very nice. He used to be a famous national soccer player for Israel back in the days. Rosie the front desk lady and Miriam the office manager always go out of their ways to accommodate me. They are very caring and helping. If you ever need physical therapy for any reason, I strongly recommend EM therapeutics.

LOVE Eli. what a great staff. caring.

everyone there is very sweet and caring. Rosie the receptionist is amazing… you won’t be sorry… Im a picky bitch!

Was in a car accident and was suffering from headaches. Helaina the therapist has been great and has been very dedicated to my recovery. So happy to be getting better. The staff is very kind, caring and friendly.

EM Therapeutics is one of the best PT places I have been. My doctor gave me a list of PT’s and I chose EM therapeutics because they were the closest to my work. The therapists were very knowledgeable in treating my shoulder condition. the staff was accommodating and very understanding, due to their flexibility I found no need to take additional time off work to fit my PT sessions in. Eli, my Therapist, was very welcoming, friendly, and most of all professional always going out of his way to walk me through the process and expectations for my therapy. A special thanks to Maryann for always welcoming me with a smile and for always working around my schedule. Should I ever have a need for therapy again I will definitely choose EM Therapeutics.

Horrible customer services. Called the office today 12/​15/​2010 to make an appt for evaluation. The lady answered the phone on her speaker phone, I asked her nicely if she could pick up the phone because it was hard for me to hear. She said no because her hands are busy. wtf??? so rude.
Plenty PT around the area. I feel bad for the owner who probably does not even know how many customers his employee turned away.