ICC Collision Center

Louis is irresponsible and neglecting his job significantly.
He «said» he took the picture of my car and completed submitting estimate document to mercury insurance but he never did.
His excuse was «his submission did not go through the system» and that is pure BS because when he submitted the document the system would’ve told him something whether it was successful or not and he didn’t bother to check and wasted more than 10 days.
He said he will call me back and never did, he said he will come back from his doctor’s appointment within 30 min and he never did.
Lying stupid workers at ICC you never should trust!

I’m so glad I came here! The paperwork process was very easy! The staff took very good care of me and my car throughout the process of getting my car fixed :) Eddie, the manager, was great! He kept me updated about the status of my car. And I am very satisfied with the repairs on my car, it looks great! They also included complimentary detail cleaning every 6 months that I am definitely going to be using! With that being said, if you ever get in a car accident, this is the place to go!

Juan and Ed were extremely professional and helpful with my situation. Got into a car accident with my boyfriend’s BMW who had only liability insurance. Because insurance could not cover for the damages, I had to pay full payment out of pocket which has brought heavy loads of stress. I am so glad I came here because they handled the situation in a painless and timely manner, putting my mind at ease. Also offered me a reasonable, generous quote! After dropping the car off at the shop, they even gave me a complimentary ride back home. If you’re looking for a quality repair shop with reliable professionalism, this is the place you need to go to!

I visited ICC Collision Center in March/​April 2015 for some repair work resulting from an auto accident. I was thoroughly impressed with the results of their repair work and I would recommend ICC to anyone that’s looking for a quality repair shop.

Ease and professionalism. Not only that but also craftsmanship is exhibited in this fine repair shop. I hope not to see them again but if I have to, I know where I will go. :)

After my car was hit by another while not moving, I was refered to this place by my insurance and it was so painless (considering how difficult these situations can be), worked very easily with my insurance and had no issues since.
They were great about walking me through everything and finishing in a timely manner — everyone was attentive and very nice. They even cleaned the car thoroughly and gave me a warranty on the paint job (I can even bring it back for check-​ups and free cleanings!)
Plus, I didn’t rent a car (had an extra at home) and was going to take a cab home but they set someone up there to drive me home (nearby), which was so nice! Really went above and beyond.

Service was done in a timely manner with daily communication about updates on the process. Very VERY satisfied with the final work on my car! Like brand new!

Getting in a car accident sucks. These guys made it much less painful.
The worst part about this place is finding it, but once you find it once, you’ll know the trick. They handled my claim quickly and easily right from the start. Everything was done as promised and on time. They worked with the rental car agency to get me picked up and dropped off. My car was presented on time, cleaner than it was when I dropped it off. Friendly staff. Good place to bring your car.

Great body shop! Very friendly and reliable! I got my car fixed there and referred many friends, and all of them and me are really happy with the job they did! Looks like a brand new! Thank you so much guys!

These guys were great. Was in a fender bender about a month back and my insurance sent me over to these guys. The entire staff was very helpful in assisting with all of the issues I was having. On top of the problems that were due to thw accident they also fixed alot of damage for a very very reasonable price and it looks great! I will definitely be back to get the rest of the car done with them. Now that my car is paid off why not? :-) great job guys!

I brought my 2009 Chevrolet Cobalt to ICC Collision Center because they were conveniently located next door to me. I got into a car accident only a few hours prior and asked ICC to appraise the cost of damages before giving them the go ahead. I was very impressed with the team manager Vardan Khatchatrian’s transparency as he broke down his appraisal step by step. As someone new to the area, I felt Varden sensed my uncertainty and did all in his power to make me feel reassured I was in good hands. That morning, Varden provided me with coffee, a telephone and desk to call my insurance company and even a chew toy for my puppy to play with as we waited to hear back from USAA that morning. Although ICC was not yet on their short list of recommended auto shops, I felt at ease leaving my car here. In the end, my car was appraised as a total loss, and Varden kept me informed every step of the way. When clearing out my car before its disposal (which was a poignant moment for me in some regards), Varden pointed out that I almost forgot to take the keepsake pin clipped to my visor that read «Drive safely, daughter». If that doesn’t sum it up, I don’t know what does. All in all, I had a positive experience at ICC and would highly recommend this collision center to others. Thanks Varden!

These guys are awesome!!! Plain and simple.
They’re VERY honest, and I’m about as skeptical as they come when it comes to car repair folks being shady. I went and got about 5 different estimates — all of which weren’t nearly as honest and personable/​genuine as the guys at ICC were — I couldn’t be happier with the work that these guys were able to do, AND they ultimately saved me $ 200 on my final bill.
They have a FOREVER client, but for my own safety, I hope I DON’T have to see them anytime soon, ha. I’d recommend ANYONE to give these guys a try — they will make your car look BEAUTIFUL!

I came here yesterday for an insurance inspection and everyone was incredibly helpful and nice. They even put my spare tire on for me for no charge! I highly recommend ICC!

ICC collision was the best experience I ever had with fixing my car after a car wreck!
They were so polite and professional! They even did extra work for me! They kept me informed every step of the way by phone call updates every few days about the progress of my car repair. I was extremely impressed by how clean my car was when I went to pick it up. I would totally recomend ICC to anyone considering them for their next repair! Especially if your a mercury insurrance holder. They made life easy!

I purchased two Groupons for auto detailing from this shop. I couldn’t be more satisfied with the lovely jobs that they did.
I dealt with Heather at the front desk, who was really courteous and helpful. Both cars were ready when they were supposed to be and Heather called just to let me know that everything was on time and ready.
They appear to be one of Mercury Insurance Companies recommended body repair shops as well.
I’d use them again in a second. Very, very nice people and really great work. No drama here.

I am super impressed by this shop and the people running it. Very professional and they go the extra mile to make sure you are a happy customer. I was regularly updated about the progress and they even cleaned up some other areas that I didn’t really notice before. The car looked substantially better when I picked it up.

These guys are great. I picked ICC because it was close to my apartment, but went back for the second time because they do such a good job. They’re upfront about all work and costs before they do anything, they walk you through the entire process, call you regularly with updates, and always do top quality work.

Hello! I have been to ICC before and will continue to trust this company with my car. They were done on time with my car in perfect condition. Most importantly they called me every few days and left voicemails on the status of my car and at what process they were at. They even stayed an extra 30min after they closed on a Friday so that they rental company could drop me off and I could have my car for ready for the weekend. Thank you so much ICC!!!

Long-​overdue review. This review is strictly for the customer service aspect of this location. They may do fine work, but we never got beyond the estimate phase. From the moment we drove in, we were greeted with a dismissive up and down glare from a middle-​Eastern (maybe Armenian) gentleman who appeared to be the manager/​owner. As many people walked right by us, no one ever said, «May we help you?» So we went inside to the receptionist to try our luck there. All we wanted was a ballpark estimate for a minor dent.
The office was stifling hot and stuffy to the point where I couldn’t wait to get back outside to the 80-​degree heat. I told the receptionist that all we wanted was a QUICK, ballpark estimate for a minor dent. The receptionist said fill out this form and wait 10 minutes. Again, the manager/​owner guy puffing on his cig, gave us the up and down. What’s with this dude? We came here professionally dressed in our late model car wanting a quick estimate, and this guy is looking at us with a literal scowl on his face like he wants us off the property.
Now to the actual guy who did the estimate. We said off the top very clearly we wanted a QUICK, BALLPARK estimate for a dent. We will not be going through our insurance company. How much approximately? After we say all this, the guy proceeds to ask 1) who is your insurance company? 2) Do you already have the $ to pay for the repair? Fool, didn’t you just hear what we said? We are paying out of pocket. What difference does it make who our insurance company is? Follow the bouncing ball. Why would we be coming in to get an estimate if we didn’t have $ to pay for it? No, we didn’t respond that way, but we wanted to. What a waste of time. The guy said he would email an estimate and never did. Bad vibes all around.
We ended up taking our business to Caliber who, at the very least, greet every customer as though they are glad they came. It seems to me that any auto body place should be equipped to handle repairs that do and do not go through insurance carriers.
Employees seem unhappy and like they are working from a rigid script and under an iron hand. I would not recommend this place or visit this place again.